Shara Gohl
Coon Rapids,MN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Wildlife Manager
SeaQuest Interactive Aquarium
Roseville , MN
2023.04 - 2024.03
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Provides enrichment activities for animals in their care.
- Records observations of animal behavior, health, diet and other information as required.
- Assists with laboratory procedures such as blood draws, injections and sample collection.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Assists in restraining animals for examination or treatment when necessary.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Participates in training sessions on proper animal handling techniques.
- Provides socialization activities for the assigned animals under supervision.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
- Assists in developing new programs aimed at improving animal welfare standards within the facility.
- Adheres strictly to established policies and procedures related to animal caretaking duties.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Set boundaries through disciplinary teaching and treat training.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Prepared food to meet needs of animals under care with appropriate meals.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Assisted in the development of training plans for animals based on their individual temperaments and abilities.
- Organized enrichment activities to keep animals mentally stimulated and physically active.
- Monitored animal behavior for signs of stress or discomfort, adjusting training methods as needed.
- Provided positive reinforcement and rewards during training sessions to motivate animals.
- Maintained detailed records of animal progress, behaviors, and health statuses.
- Conducted research into new techniques for teaching animals behaviors and tricks.
- Assessed behavioral problems in animals and implemented solutions such as modifying routines or changing diets.
- Developed strategies to ensure safety of trainers, handlers, staff members, visitors, and animals while working with them.
- Familiarized young animals and those new to training programs to structured systems using calm techniques.
- Assisted medical staff in treating animals with routine check-ups and important medical care.
- Prepared and delivered healthy animal feed to support nutritional needs.
- Used sound training practices to teach animals positive behaviors for public-facing activities such as zoo demonstrations.
- Kept records documenting animal health, diet or behavior.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Administered prescribed medications to animals.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Freed or exercised animals or provided other general care.
- Evaluated animals for trainability and ability to perform.
- Talked to or interacted with animals to encourage familiarization with human voices or contact.
- Cued or signaled animals during performances.
- Organized or conducted animal shows.
Customer Engagement Leader
PetSmart Store
Elk River , MN
2014.05 - 2024.03
- Developed and implemented customer engagement strategies to increase customer satisfaction.
- Monitored customer feedback and identified areas for improvement in customer service processes.
- Analyzed customer data to gain insight into trends and develop recommendations for improving the customer experience.
- Managed customer service staff by providing guidance, training, mentoring and performance reviews.
- Established KPIs to measure the success of customer engagement activities and tracked progress towards goals.
- Researched industry best practices in order to stay abreast of current trends in customer engagement.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Managed and organized animal care staff, including hiring, training, scheduling and evaluating.
- Ensured proper nutrition, health, housing and husbandry practices were followed.
- Coordinated veterinary care services for the facility's animals.
- Conducted regular inspections of animal enclosures to ensure they are clean and safe.
- Organized educational programs about responsible pet ownership, wildlife conservation and other related topics.
- Maintained accurate inventory records of all animal supplies needed for daily operations.
- Established relationships with local rescue organizations to support adoption efforts.
- Researched new technologies or methods that could improve the quality of life for animals in the facility.
- Reviewed safety policies regularly to ensure compliance with industry standards.
- Advised visitors on appropriate handling techniques when interacting with animals.
- Implemented strategies designed to reduce stress levels among animals living in captivity.
- Responded quickly to emergency situations involving injured or sick animals.
- Investigated complaints from visitors regarding poor conditions or mistreatment of animals at the facility.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided potential adopters with information about animal breeds, temperaments, and behaviors.
- Greeted visitors to the adoption center and answered questions regarding available animals.
- Ensured that all paperwork for adoptions was completed accurately and filed properly.
- Provided support to pet owners who needed assistance caring for their pets after adoption.
- Updated social media accounts with photos of available pets and stories from successful adoptions.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
- Fed and watered animals and spot-cleaned kennels to meet animal needs and maintain sanitary facilities.
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
- Delivered excellent service to pet owners to drive repeat business.
- Played with dogs and cats to maintain socialization and reduce stress.
Education
Associate of Applied Science - Veterinary Technology
2015-12
Skills
- Quality Assurance
- Supervision and leadership
- Attention to Detail
- Remote Office Availability
- Organization and Time Management
- Maintenance & Repair
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Microsoft Word
- Verbal Communication
References
References available upon request.
Timeline
Wildlife Manager - SeaQuest Interactive Aquarium
2023.04 - 2024.03
Customer Engagement Leader - PetSmart Store
2014.05 - 2024.03
Minnesota School of Business - Associate of Applied Science, Veterinary Technology
Similar Profiles
Rachel PequeñoRachel Pequeño
Interaction Specialist at Houston Interactive Aquarium & Animal PreserveInteraction Specialist at Houston Interactive Aquarium & Animal Preserve
Sydney PizziSydney Pizzi
Aviary Specialist at Houston Interactive Aquarium And ZooAviary Specialist at Houston Interactive Aquarium And Zoo
Gioia GentileGioia Gentile
Student at Seaquest LLCStudent at Seaquest LLC