Summary
Overview
Work History
Education
Skills
References
Timeline

Shara Gohl

Coon Rapids,MN

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Wildlife Manager

SeaQuest Interactive Aquarium
Roseville, MN
04.2023 - 03.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
  • Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Provides enrichment activities for animals in their care.
  • Records observations of animal behavior, health, diet and other information as required.
  • Assists with laboratory procedures such as blood draws, injections and sample collection.
  • Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
  • Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
  • Assists in restraining animals for examination or treatment when necessary.
  • Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Participates in training sessions on proper animal handling techniques.
  • Provides socialization activities for the assigned animals under supervision.
  • Maintains inventory of food items and supplies needed for the care of the animals.
  • Collaborates with fellow staff members in providing quality care to all assigned animals.
  • Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
  • Assists in developing new programs aimed at improving animal welfare standards within the facility.
  • Adheres strictly to established policies and procedures related to animal caretaking duties.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Set boundaries through disciplinary teaching and treat training.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Assessed animals for injury and illness.
  • Taught animals sit, stay and other basic commands.
  • Assisted in the development of training plans for animals based on their individual temperaments and abilities.
  • Organized enrichment activities to keep animals mentally stimulated and physically active.
  • Monitored animal behavior for signs of stress or discomfort, adjusting training methods as needed.
  • Provided positive reinforcement and rewards during training sessions to motivate animals.
  • Maintained detailed records of animal progress, behaviors, and health statuses.
  • Conducted research into new techniques for teaching animals behaviors and tricks.
  • Assessed behavioral problems in animals and implemented solutions such as modifying routines or changing diets.
  • Developed strategies to ensure safety of trainers, handlers, staff members, visitors, and animals while working with them.
  • Familiarized young animals and those new to training programs to structured systems using calm techniques.
  • Assisted medical staff in treating animals with routine check-ups and important medical care.
  • Prepared and delivered healthy animal feed to support nutritional needs.
  • Used sound training practices to teach animals positive behaviors for public-facing activities such as zoo demonstrations.
  • Kept records documenting animal health, diet or behavior.
  • Evaluated animals to determine temperaments, abilities or aptitude for training.
  • Administered prescribed medications to animals.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Freed or exercised animals or provided other general care.
  • Evaluated animals for trainability and ability to perform.
  • Talked to or interacted with animals to encourage familiarization with human voices or contact.
  • Cued or signaled animals during performances.
  • Organized or conducted animal shows.

Customer Engagement Leader

PetSmart Store
Elk River, MN
05.2014 - 03.2024
  • Developed and implemented customer engagement strategies to increase customer satisfaction.
  • Monitored customer feedback and identified areas for improvement in customer service processes.
  • Analyzed customer data to gain insight into trends and develop recommendations for improving the customer experience.
  • Managed customer service staff by providing guidance, training, mentoring and performance reviews.
  • Established KPIs to measure the success of customer engagement activities and tracked progress towards goals.
  • Researched industry best practices in order to stay abreast of current trends in customer engagement.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Managed and organized animal care staff, including hiring, training, scheduling and evaluating.
  • Ensured proper nutrition, health, housing and husbandry practices were followed.
  • Coordinated veterinary care services for the facility's animals.
  • Conducted regular inspections of animal enclosures to ensure they are clean and safe.
  • Organized educational programs about responsible pet ownership, wildlife conservation and other related topics.
  • Maintained accurate inventory records of all animal supplies needed for daily operations.
  • Established relationships with local rescue organizations to support adoption efforts.
  • Researched new technologies or methods that could improve the quality of life for animals in the facility.
  • Reviewed safety policies regularly to ensure compliance with industry standards.
  • Advised visitors on appropriate handling techniques when interacting with animals.
  • Implemented strategies designed to reduce stress levels among animals living in captivity.
  • Responded quickly to emergency situations involving injured or sick animals.
  • Investigated complaints from visitors regarding poor conditions or mistreatment of animals at the facility.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided potential adopters with information about animal breeds, temperaments, and behaviors.
  • Greeted visitors to the adoption center and answered questions regarding available animals.
  • Ensured that all paperwork for adoptions was completed accurately and filed properly.
  • Provided support to pet owners who needed assistance caring for their pets after adoption.
  • Updated social media accounts with photos of available pets and stories from successful adoptions.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Fed and watered animals and spot-cleaned kennels to meet animal needs and maintain sanitary facilities.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Delivered excellent service to pet owners to drive repeat business.
  • Played with dogs and cats to maintain socialization and reduce stress.

Education

Associate of Applied Science - Veterinary Technology

Minnesota School of Business, Minneapolis, MN
12-2015

Skills

  • Quality Assurance
  • Supervision and leadership
  • Attention to Detail
  • Remote Office Availability
  • Organization and Time Management
  • Maintenance & Repair
  • Computer Skills
  • Teamwork and Collaboration
  • Decision-Making
  • Microsoft Word
  • Verbal Communication

References

References available upon request.

Timeline

Wildlife Manager - SeaQuest Interactive Aquarium
04.2023 - 03.2024
Customer Engagement Leader - PetSmart Store
05.2014 - 03.2024
Minnesota School of Business - Associate of Applied Science, Veterinary Technology

Similar Profiles

CREATE PROFILE
Shara Gohl