Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHARA JANE DE CLARO

Daly City,CA

Summary

Results-driven professional with strong interpersonal skills and proven time management abilities. Demonstrated success in managing multiple priorities while maintaining a positive attitude and strong work ethic. Committed to taking on additional responsibilities to achieve team objectives. Organized and reliable, consistently delivering high-quality results under pressure.

Overview

28
28
years of professional experience

Work History

Operations Agent

TLS Contact
San Francisc o, CA
03.2025 - Current
  • Collaborate directly with customers to facilitate processing of visa applications and documents according to visa requirements from various foreign governments.
  • Processed Visa applications and entered data within tight timelines to enhance efficiency.
    Tracked passports to ensure timely delivery and maintain customer satisfaction.
    Handled customer queries through in-person, email, and telephone communications.
    Managed high-volume customer interactions while upholding service quality standards.
  • Executed fee collection and cash handling processes efficiently.
    Adapted to additional duties as required by business needs.
    Maintained accurate records of all cash transactions and collections.
  • Reported directly to Visa Application Center Deputy Manager to ensure operational efficiency.
    Facilitated daily mailing and transportation of applications to maintain workflow continuity.
  • Provided exceptional customer service to high volumes of clients with efficiency and accuracy.
    Executed high-speed, high-quality data entry tasks to support operational needs.
  • Executed biometric procedures and photographed applicants when necessary.

Operations Support Specialist

Mission National Bank
San Francisco, California
09.2022 - 10.2024
  • On a daily basis process Non-post, NSF exception, Chargebacks, deposit corrections, proof corrections, large item review, NSF returns.
  • Review and Reconcile daily reports including, but not limited to dormant accounts.
  • Debit Card fraud alerts and disputes, ACH and Check exceptions.
  • Reconcile department General Ledger accounts.
  • Review and work Daily dormant account reports, prepare and send written client notifications.
  • Reactivate accounts per client or branch authorization.
  • Review New account, Stop Payment, New Holds.
  • Card order and card maintenance.
  • Review and release wire transfer.
  • Process Cash shipment, Check Reconciliation, Process Monetary Instrument Log (MIL) Review.
  • Process internal and external research request On daily basis reconcile the banks debit activity.
  • Process View point -Review for check Adjustment.
  • Keeps operations management informed of any significant problems or concern.

Submission Officer

VFS Global
San Francisco
07.2021 - 05.2022
  • Working directly with visa customers to assist with completion of visa applications and processing of documents in line with varying visa requirements from different foreign governments.
  • Working under tight timelines and high volume of customers.
  • Processing applications and data entry in the customized VFS software, including digitalization of documents.
  • Dispatch of documents daily to foreign governments based in the US.
  • Scanning and uploading of documentation.
  • Trouble shooting IT issues with the help of the remote IT Service Desk, as needed.
  • Tracking of passports.
  • Handling customer queries in person, by email and on the telephone.
  • Fee collection and cash handling.
  • The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
  • Reports directly to Visa Application Center Deputy Manager.
  • Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates.
  • Key skills include customer service for a high volume of customers, requiring high-speed and high-quality data entry, as well as IT familiarity with software programs.
  • An interest in international travel and visa processes is helpful, as well as efficiency and attention to detail, and an interest in growing internally within a large international organization.

Work Director

Wells Fargo Bank
San Francisco, California
06.2008 - 03.2019
  • Ensures Unit's work is completed on time and accurately by planning, coordinating and monitoring daily activities of moderately work of team members.
  • Duties may include reviewing, prioritizing and distributing daily work to meet deadlines and goals, monitoring work in progress, making adjustment if need.
  • Responsible for Daily reports such as AV Accounts, Daily Balance Report, Ace Upload Report, Ace Reject Report.

Client Service Officer

Wells Fargo Bank
San Francisco, California
05.2007 - 06.2008
  • Responsible for supporting internal and external customers by providing support services in account management, operations, documentation, customer service and technical support.
  • Duties include communicating with clients regarding billing, account questions, account transactions researching and resolving problems identified by customers preparing documents, reports and other items tracking and monitoring portfolio on ongoing basis for compliance, maintenance of files and reports preparing regular performance reports of account activities producing and maintaining tickler report and default reports.
  • Orient new and existing clients by conducting client training on client products, services, and company policies, procedures and regulations.

Fraud Prevention Specialist

Wells Fargo Bank
San Francisco, California
11.2003 - 05.2007
  • Responsible for researching and analyzing moderately complex issues related to customers accounts.
  • Functions may include providing guidance to less experienced staff identifying valid and Fraudulent Transactions.
  • Setting up fraud files or other documentation, handling complex issues within department using multiple research techniques to resolve issues, reconciling and summarizing fraud losses communicating verbal/written with customers/banks to notify of injury/problem resolution.
  • Process Chargeback for both Visa and Mastercard.

Fraud Investigator

Bank of America
San Francisco, California
02.2001 - 02.2003
  • Investigates, analyzes and respond to electronic funds transfer disputes within 10 days.
  • Dollar Amounts of claims ranges from $10.00 to $10,000.00.
  • Heavy phone volumes interacting with Branches and customers.
  • Performs extensive research using Banks application Interface with Versatel online database system for Versatel customers.
  • Resolved cases within timeframe.

Fraud Specialist

Bank of America
San Francisco, California
12.1998 - 02.2001
  • Detected and confirmed versatel Check card fraud or non-fraud activities for purposes of loss.
  • Heavy phone volumes dealing with fraud transaction.
  • Verified suspicious transactions and filed initial claims.
  • Perform coin and fraud detection system.
  • Resolved and researched Customer disputes of fraud activities in their account.

Clerical Specialist

Bank of America
San Francisco, California
10.1997 - 12.1998
  • Received mails from different Bank of America branches, department and customers.
  • Data entry for returned cards.
  • Upgraded versatel checkcard.
  • Transmitted information to field service for correction and follow up contact.
  • Performed quality checks on ATM camera tapes.
  • Researched request for ATM photo tapes.

Education

BACHELOR OF SCIENCE - MEDICAL TECHNOLOGY

Ocampo Memorial College
Sta Mesa, Phils
12.1991

Skills

  • Interpersonal skills
  • Time management
  • Problem-solving
  • Organization
  • Dependability
  • Multi-priority management
  • Work ethic
  • Positive attitude
  • Responsibility acceptance
  • Detail orientation
  • Compassionate approach
  • Analytical thinking
  • Flexibility and adaptability
  • Financial management
  • Team collaboration

Accomplishments

  • Service Excellence Award
  • Spot Award
  • Outstanding Performance Award
  • Team Excellence Award
  • Peer Award

Timeline

Operations Agent

TLS Contact
03.2025 - Current

Operations Support Specialist

Mission National Bank
09.2022 - 10.2024

Submission Officer

VFS Global
07.2021 - 05.2022

Work Director

Wells Fargo Bank
06.2008 - 03.2019

Client Service Officer

Wells Fargo Bank
05.2007 - 06.2008

Fraud Prevention Specialist

Wells Fargo Bank
11.2003 - 05.2007

Fraud Investigator

Bank of America
02.2001 - 02.2003

Fraud Specialist

Bank of America
12.1998 - 02.2001

Clerical Specialist

Bank of America
10.1997 - 12.1998

BACHELOR OF SCIENCE - MEDICAL TECHNOLOGY

Ocampo Memorial College

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