Shara Knapp
Lake Stevens
Summary
Dedicated and hard working professional with a diverse background, seamlessly blending extensive experience as an office manager, teacher, caregiver, cashier, and customer service representative. Proficient in the MS Office Suite, adept at email management, newsletter creation, and phone handling. Accomplished in creating engaging educational environments, tailoring curriculum, and fostering effective communication. Recognized for outstanding customer service, adaptability, and a team player mentality with a positive attitude. Seeking an opportunity to contribute organizational, educational, and versatile expertise to a dynamic team.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Home Care Aide
Family Resource Home Care
02.2024 - Current
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
Secretary
Lamb of God Lutheran Church
07.2015 - Current
- Manage day-to-day office operations for a local congregation
- Effectively communicate with pastor, worship leader, elders, council, and church members
- Design and maintain the church website
- Respond to phone calls and emails promptly
- Create monthly newsletters and weekly bulletins
- Assist church staff with various office tasks
- Handle bookkeeping using QuickBooks
- Ensure church management software is up-to-date
Cashier/Customer Service
Stocker Farms
09.2023 - 12.2024
- Seasonal cashier in the gift shop/ticket booth during fall festival (2023 and 2024 season), Christmas tree season (2023 and 2024 season) and 2024 Mountainview Blueberry Season.
- Ranked as a top-performer in the employee incentive program for exceptional customer service
- Collaborated effectively with coworkers of various ages
- Demonstrated efficiency in completing tasks promptly
- Went above and beyond to provide a great customer experience
- Valued as a team player
- Lead Cashier during 2024 season. Helped manage and train cashiers under my department.
Lead Preschool Teacher
Lake Stevens Little School
09.2015 - 06.2022
- Led preschool education for ages 3-5, planning and implementing engaging and age-appropriate curriculum
- Collaborated effectively with support staff to enhance the learning environment
- Tailored curriculum to meet the individual needs of students
- Demonstrated strong classroom management skills
- Created a fun and inviting classroom atmosphere
- Worked collaboratively with staff and parents to address issues as they arose
Office Manager
The Academy of Snohomish
09.2016 - 08.2020
- Managed email and played a key role in front office operations
- Assisted with various office tasks as needed by the principal
- Served as the first line of communication with parents and staff
- Created fliers, newsletters, and other communication materials for school families
- Contributed to setting up and managing school management software
- Facilitated and participated in staff meetings
- Played a role in planning and executing school events
- Valued as a team player with effective communication skills
Educator
Concordia Lutheran School-Seattle
01.2003 - 06.2006
- Taught various grades, including 1st/2nd, Pre-K, Middle School (6-8 grade), and kindergarten
- Coached track and basketball, fostering students' physical development
- Collaborated effectively with administration, fellow teachers, and support staff
- Created a fun and engaging learning environment tailored to individual student needs
- Demonstrated proficiency in conflict management
- Designed and implemented curriculum to enhance students' educational experience
- Excelled in classroom management, ensuring an optimal learning atmosphere
- Maintained regular communication with parents, providing weekly updates
Art Teacher
Northshore School District Summer School
06.2002 - 12.2002
- Designed art curriculum for a 6-week summer school program for grades K-6
- Incorporated art history into daily art lessons
- Taught principles of design elements through hands-on and engaging projects
- Collaborated with other teachers to develop continuity between programs
- Effectively managed a multi-age group
Substitute Teacher
Mukilteo School District and Northshore School District
03.2002 - 12.2002
- Carried out classroom tasks and implemented curriculum
- Maintained a productive classroom environment
- Provided detailed notes for the teacher regarding student performance and behaviors
- Collaborated with building staff as needed
Receptionist
Dr. Dale K. Rahn and Associates
10.1996 - 09.2001
- Front office receptionist, handling patient check-ins and check-outs for eye exams
- Provided instruction to patients on the usage of contact lenses
- Managed phone inquiries and appointment scheduling
- Handled insurance billing and efficiently collected patient payments
- Demonstrated strong teamwork skills
Education
Post Bac Teaching Certification - Elementary Education K-8
Seattle Pacific University
03.2002
Bachelor's Degree - English Literature
University of Washington
Seattle, WA06.2000
Lake Stevens High School -
06.1996
Skills
- MS Office Suite proficiency
- Email management
- Newsletter creation
- Professional phone handling
- Curriculum development
- Classroom management
- Effective communication with support staff, students, and parents
- Adaptive teaching
- Creating a fun learning environment
- Team player
- Adaptable
- Outstanding customer service
- Teacher Relations
- Database Maintenance
- Business Correspondence
- Report Writing
- Office Staff Leadership
- Interoffice Communications
- Filing Experience
- Verbal and Written Communication
- Developing Presentation
- Keyboarding Skills
- Inventory Purchasing
- Meeting Support
- Time Management
- Complex Problem-Solving
- File Systems Management
- Mail Distribution
- Schedule Management
- Confidentiality Understanding
- Reception Functions
- Office Supplies and Inventory
- Confidentiality and Data Protection
- Running Errands
- Computers and Technology
- Social Media Updating
- Set Appointments
- Website Updating
- Multitasking and Time Management
- Cash Drawer Management
- Microsoft Publisher
- Organize Files
- Email Correspondence
- Customer Relations and Communications
- Accounting and Bookkeeping
- Administrative Procedures
- Reading Comprehension
- Google Docs
- Organization
- Meal preparation
- Client documentation
- Medication administration
- Patient transportation
- Housekeeping
- First aid and safety
- Progress documentation
- Care plan management
- Compassionate client care
- Personal hygiene assistance
- Feeding assistance
- Patient advocacy
- Patient transport
- Light housekeeping
- Documentation
- Home care aide (HCA)
Conclusion
Team player with a collaborative approach. Demonstrates excellent customer service and maintains a positive attitude. Goes above and beyond expectations. Adaptable and quick learner in diverse environments.
Community Service
Girl Scout Troop Leader, Girl Scouts of Western Washington, Lake Stevens, WA, 01/13, Present, Leader of a multiage troop of girls., Planned and organized activities and meetings.
Certification
Home Care Aide Certification
Timeline
Home Care Aide
Family Resource Home Care
02.2024 - Current
Cashier/Customer Service
Stocker Farms
09.2023 - 12.2024
Office Manager
The Academy of Snohomish
09.2016 - 08.2020
Lead Preschool Teacher
Lake Stevens Little School
09.2015 - 06.2022
Secretary
Lamb of God Lutheran Church
07.2015 - Current
Educator
Concordia Lutheran School-Seattle
01.2003 - 06.2006
Art Teacher
Northshore School District Summer School
06.2002 - 12.2002
Substitute Teacher
Mukilteo School District and Northshore School District
03.2002 - 12.2002
Receptionist
Dr. Dale K. Rahn and Associates
10.1996 - 09.2001
Post Bac Teaching Certification - Elementary Education K-8
Seattle Pacific University
Bachelor's Degree - English Literature
University of Washington
Lake Stevens High School -
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