Shara Laird

• Work directly with clients to apply for benefits and changes in benefits, including monetary, medical, and food assistance, on the Mobile Outreach Truck, out in the field. Specialize in outreach and connecting clients with outside resources, such as food banks and educational services, and travel to do outreach through the community service office.
• Skilled at using technology and multiple computer systems to accomplish work.
• Excellent verbal and written communication skills.
• Current working knowledge of Federal and state laws, policies, rules and regulations related to social, financial, and health programs.
• Flexibility and ability to adapt to various working conditions, such as a lot of driving, setup, and break down on the truck, working in the elements.
• Organized and punctual.
• Proven ability to identify problems, develop, and implement solutions. Out in the field, it is a normal occurrence for us to have to use workarounds, as we often lose internet/systems.
• Coordinated resources for program implementation, including personnel and materials.

• Assisted residents with all activities of daily living, including feeding, dressing, range of motion, bathing, and ambulation. Worked alongside physicians, RNs, and therapists. Built relationships with residents’ families.

*****In the last four years, I worked as a lead, overseeing all NACs below me. Responsible for training, scheduling, and directing staff roles. It was my job to train every NAC that was hired. I had a limited time to train the employee before they were expected to work independently.

• I was responsible for creating a generalized training plan, that also included space for individual learning styles. That was my favorite part, and something I excelled at. I loved figuring out how to train the employee based on their preference for learning.
• I am a very open communicator and strive to make people feel safe and comfortable, while learning.
• Monitor staff activity for proper application of training
• Design, create, and update lesson plans, assessments, and guides. The training plan i created was a not only used on my shift, but also was adopted for the other shifts, so that everyone was streamlined, and employees received the same training,
• Partner with Leads/Supervisors on other shifts to ensure the staff was receiving the best training possible