Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shara McCubbin

Algona,IA

Summary

I am a customer-focused team player with a huge passion for delivering exceptional service. Strong interpersonal skills, with a beautiful talent for quickly resolving and addressing concerns by going above and beyond. Committed to improving customer satisfaction for positive outcomes, and the ability to continue their trust as a loyal customer.

Overview

25
25
years of professional experience

Work History

CSEC/DOJ Case Manager II/Resouce Manager II

YMCA Social Impact Center
Auburn, WA
08.2022 - 03.2023
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Analyzed client and vendor feedback data to develop action plans for improving services offered.
  • Enforced customer service standards, and resolved customer problems to uphold quality service and loyalty.

Case Manager With the HEN Program

Catholic Community Services
Federal Way, WA
12.2016 - 09.2021
  • Conducted comprehensive intake and assessment interviews with each client.
  • Resolved problems and delivered solutions with diligence while aligning with agency goals.
  • Devoted to giving every client a dedicated and positive experience, to ensure their self-reliance, and success.
  • Accustomed to treating diverse client needs with knowledge, and strong problem-solving abilities.

Manager of Customer Service and Sales

L and L Appliance
Auburn, WA
08.1998 - 09.2021
  • Built strong professional relationships and rapport with customers, vendors, and key landlords/property owners.
  • Enhanced repeat business, sale volume, through skilled experience and knowledge.
  • Consistently earning positive feedback from customers for the advice and assistance they received.
  • Resolved customer complaints and issues promptly, maintaining a positive company image.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Financial Services Specialist III

Department of Social & Health Services
Kent, WA
07.2012 - 11.2016
  • Consistently praised for exceeding workflow needs and quotas that were required.
  • Referred clients to necessary services and community partners through effective collaboration.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly interactions.
  • Consistently kept updated with community resources, continuing education, and advanced training.
  • Assisted customers by encouraging an open conversation through the use of active listing and companionate understanding.

Education

Certificate - Suicide Prevention For Adults & Youth

DSHS & Catholic Community Services
Seattle, WA

Committee - Team Building & Employee Engagement Committee

DSHS
Kent, WA

Certificate - Motivational Interviewing

DSHS & Catholic Community Services
Seattle, WA

Certificate - De Escalation & Conflict Resolution

DSHS & Catholic Community Services
Kent, WA

Certificate - Trauma Informed Care

DSHS & Catholic Community Services
Kent, WA

Training Course - Emotional & Heath Intelligence

Work Source
Auburn, WA

Training Course - Habit Anchoring

Work Source
Auburn, WA

Certificate - CPR/AED & First Aid

Red Cross
Bellevue, WA

Skills

  • Created promotional product materials and attractive displays
  • Multitasking and organization while providing quality customer service and achieving company goals
  • Clear communication, with the ability to be an active and understanding listener
  • Creative self-starter, results-oriented, and resourceful
  • Enthusiasm and dedication to helping customers to ensure loyalty and repeat business

References

References available upon request.

Timeline

CSEC/DOJ Case Manager II/Resouce Manager II

YMCA Social Impact Center
08.2022 - 03.2023

Case Manager With the HEN Program

Catholic Community Services
12.2016 - 09.2021

Financial Services Specialist III

Department of Social & Health Services
07.2012 - 11.2016

Manager of Customer Service and Sales

L and L Appliance
08.1998 - 09.2021

Certificate - Suicide Prevention For Adults & Youth

DSHS & Catholic Community Services

Committee - Team Building & Employee Engagement Committee

DSHS

Certificate - Motivational Interviewing

DSHS & Catholic Community Services

Certificate - De Escalation & Conflict Resolution

DSHS & Catholic Community Services

Certificate - Trauma Informed Care

DSHS & Catholic Community Services

Training Course - Emotional & Heath Intelligence

Work Source

Training Course - Habit Anchoring

Work Source

Certificate - CPR/AED & First Aid

Red Cross
Shara McCubbin