Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shara Post

Ripley

Summary

Dynamic banking professional with extensive experience at Community Bank N.A., excelling in operations management and sales leadership. Proven track record in enhancing customer satisfaction and driving business growth through personalized financial solutions. Skilled in credit analysis and fostering team engagement, resulting in improved performance and client relationships.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

11
11
years of professional experience

Work History

Bank Branch Manager

Community Bank N.A.
01.2022 - Current
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
  • Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
  • Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
  • Provided expert guidance on mortgage products tailored to clients'' unique financial situations and goals.
  • Collaborated with real estate agents, attorneys, title companies, and appraisers to ensure smooth transactions for all parties involved.
  • Enhanced customer satisfaction by providing tailored financial solutions for small businesses seeking loans.

Retail Service Officer

Community Bank N.A.
11.2021 - 01.2022
  • Developed and maintained strong relationships with key clients, fostering long-term partnerships.
  • Contributed to business growth by identifying sales opportunities during routine client interactions.
  • Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
  • Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.

Branch Supervisor

Community Bank N.A.
03.2017 - 11.2021
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Assigned job roles and oversaw performance.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
  • Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
  • Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.

Senior Teller

Community Bank N.A.
06.2016 - 03.2017
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
  • Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
  • Answered phone and email inquiries on banking products.

Teller

Community Bank N.A.
07.2014 - 05.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

High School Diploma -

Cassadaga Valley Central School
Sinclairville
06-2018

Skills

  • Operations management
  • Audit preparation
  • Sales leadership
  • Credit analysis
  • Engagement Champion
  • NextGen Business Lending Trainer
  • Mortgage Mentor
  • Construction Loan Officer

Timeline

Bank Branch Manager

Community Bank N.A.
01.2022 - Current

Retail Service Officer

Community Bank N.A.
11.2021 - 01.2022

Branch Supervisor

Community Bank N.A.
03.2017 - 11.2021

Senior Teller

Community Bank N.A.
06.2016 - 03.2017

Teller

Community Bank N.A.
07.2014 - 05.2016

High School Diploma -

Cassadaga Valley Central School

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Shara Post