Shara Scopa

• PROVIDED CLINICAL CHAIRSIDE ASSISTANCE during various dental procedures. Anticipated instrument needs to streamline procedure workflow. Prepped operatories in accordance with OSHA and CDC guidelines ensuring patient safety and compliance. Fabricated temporary crowns and impressions. Maintained lab cases.
• Facilitated patient care by communicating effectively with patients and addressing their concerns. - Greeted and seated patients. Obtained vitals and discussed any complaints and concerns. Maintained a compassionate reassuring environment to help alleviate patient anxiety. Provided clear communication and pre-procedural explanations post operative care instructions, oral hygiene best practices, and treatment plan sequencing as provided by the dentist. Aided in improving patient retention and satisfaction feedback.
• Executed digital imaging by processing radiographs and utilizing sensor technology. - processed digital intramural radiographs and panoramic X-rays using sensor technology while adhering to ALARA principles. Created digital intraoral scans using dental software to upload fabrication instructions to the labs.
• Sterilized, disinfected, and maintained dental instruments using ultrasonic cleaners, autoclaves, and biological monitoring indicators.
• ADMINISTRATIVE - Documented patient treatment notes and procedure codes in practice management software. Assisted in patient scheduling, recalls, referrals, acquiring new patient documents and consent forms. Collected payments.

• Handled confidential and sensitive information with discretion and tact, ensuring proper storage and distribution.
• Managed executive calendars, scheduled meetings and appointments, and coordinated travel arrangements to optimize executive time management.
• Processed travel expenses and reimbursements for executive team, ensuring timely and accurate financial reporting.
• Streamlined communication by managing emails, phone calls, and scheduling appointments to enhance overall responsiveness and organization.
• Processed travel expenses and reimbursements for executive team.

Reported directly to the National Director of Middle Market Syndication (Commercial Lines) and provided support to 120 Syndicators in six regions generating $117M in revenue consisting of 3500 accounts. Responsibilities and accomplishments include:

• Created and maintained monthly/YTD revenue reports and book of sales by Syndicator and region.
• Created and maintained year over year variance of monthly revenue.
• Developed monthly benchmarking reports to analyze and track premium rate changes by line of business and by industry.
• Monitored new and lost business trends for national Middle Market Syndication.

Directly assisted Southeastern Regional Director of Middle Market Syndication and provided support to 12 Syndicators generating $13M in revenue. Responsibilities and accomplishments include:

• Assisted with submissions and reviewed loss data to support regional syndication efforts.
• Prepared quote templates and confirmation of coverage forms to streamline underwriting processes.
• Maintained individual books of business for Syndication team.
• Tracked monthly revenue of SE Middle Market Syndication (Commercial Lines)

Business Administrator for a $7M applicant screening and criminal background check corporation. Main role of direct assistant to CEO and Senior Vice President of Marketing as well as provided administrative support to the marketing department. Responsibilities and accomplishments include:

• Managed disbursal of company-wide requests for proposals and assisted in proposal creation to attract new clients.
• Coordinated tradeshows and events to enhance brand visibility and engage potential clients.
• Created and maintained monthly and annual sales comparison and departmental budget reports to support strategic decision-making.
• Created and maintained travel profiles and arrangements.