Shara Stevens-Edwards

• Performs diverse office-related managerial responsibilities within areas and limits of authority as delegated by the Principal; coordinates and organizes office activities and coordinates flow of communications and information for the Principal.

• Handles routine issues and emergencies concerning employees and students, makes decisions independently or collaboratively and recommends action as appropriate.

• Compiles information and prepares and maintains a variety of records and reports related to assigned activities.

• Inputs a variety of information into an assigned system; assures accuracy of input and output data.

• Maintains confidentiality of various aspects of school operation including sensitive and personal information for over 300+ individuals.

• Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Attends and participates in assigned meetings and trainings; prepares minutes from notes as required.
• Updates and maintains multiple calendars as assigned; organizes appointments and meetings and makes arrangements for school visitations and facility use.
• Facilitates timely delivery of special projects to meet organizational and departmental objectives.

• Provides recommendations to board of directors on group's effectiveness, actions, and future plans.
• Plan and oversees meetings in accordance with governing documents.
• Lead organization in setting goals and strategies.
• Uses strong interpersonal communication skills to convey information to others.
• Established frequent training and development sessions for general membership of 52+ individuals
• Represents organization at industry conferences and events

• Managed daily customers expectations and reviews
• 2016 Trip Advisors Excellent Customer Service recipients
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Managed operational budget.
• Monitored customer service reviews and provided insights to management team for further improvement.

• Identified customers need, negotiated and closed profitable projects with high success rate.
• Handled 15+ customer escalation calls daily in effort to manage customer's expectations.
• Evaluated employee's individual performances and initiated mentoring program to improve areas of weakness.
• Provided daily coaching and development sessions to enhance employees performance.
• Scheduled employees for shifts, taking into account customer traffic and employee performance metrics.
• Supervised operations staff of 200+ individuals and kept employees compliant with company policies and procedures.
• Assisted HR Department in recruiting new hires.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Analyzed and reported on key performance metrics to senior management.