Sharacia Smith
Warren,AR
Summary
Proven track record in enhancing customer satisfaction and loyalty at Dollar General Market, adept in cash handling and resolving complaints with a results-driven approach. Skilled in teamwork and MS Office, I excel in environments requiring collaboration and precision. Mentored staff, improving performance and operational efficiency, showcasing my commitment to excellence and continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Key Holder
Dollar General Market
11.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Family Doctor
Customer Service Represenative
12.2019 - 05.2020
- Collaborated with other healthcare professionals to ensure comprehensive and coordinated care for patients.
- Provided yearly physicals, sports physicals and immunizations to children.
- Coordinated with local specialists for seamless referrals when advanced care was required for patients'' wellbeing.
- Served as a liaison between patients and insurance providers to address coverage issues or billing disputes.
Cashier
Dairy Queen Grill & Chill
05.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma -
El Dorado High
El Dorado, AR05.2008
Skills
Cash Handling
Timeline
Key Holder
Dollar General Market
11.2023 - Current
Family Doctor
Customer Service Represenative
12.2019 - 05.2020
Cashier
Dairy Queen Grill & Chill
05.2017 - 06.2018
Diploma -
El Dorado High