Sharad Patil

Product Data Hub is centralized product data management across channels to enhance real-time data services and streamlined API integration among various digital platforms, systems, and applications to align with business requirements. Product Data Hub corporate-wide strategy to implement technology stabilization and modernization, to improve accuracy, consistency, flexibility, and timeliness of product-related information across the enterprise and global marketplace.

• Led cross-functional engineering teams in the design, development, and launch of innovative product solutions, ensuring projects met technical specifications and business goals.
• Monitored and reported on engineering project progress to leadership, providing insights and recommendations to optimize performance.
• Supervised engineering and teams and facilitated hiring, training and personal development.
• Conducted regular performance reviews and provided mentorship to engineering team, fostering a culture of continuous improvement and professional growth.
• Implemented best practices in design patterns to build a robust and modular microservices infrastructure.

Technical:

• Developed and implemented Customer Datahub as a cloud-native solution.
• Designed a robust and highly available architecture within the Kubernetes environment.
• Achieved higher performance levels through implementation of Cassandra-based distributed systems.
• Architected an event-driven system to decouple functionalities using Kafka, NATS, and EventHubs messaging platforms.
• Established reliable process for data management utilizing the capabilities of Java Spring Boot and Spring Batch.

Leadership:

• Supervised a team of 20 engineers, assigning tasks and tracking progress to maintain quality control standards.
• Conducted regular performance reviews and provided mentorship to engineers, fostering a culture of continuous improvement and professional growth.
• Led the resolution of complex engineering problems, applying advanced technical knowledge and analytical skills to ensure timely and cost-effective solutions.
• Established relationships with vendors to obtain materials at cost-effective prices.
• Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.

• Building and architecting Loyalty management program to provide a customer centric real time transaction and loyalty rewards processing system
• Developed highly scalable and resilient, implemented with SOA framework and integrated with Siebel Loyalty to provide seamless customer experience.
• Managed engineering team in the implementation of an extensive global loyalty initiative.
• Engineered solutions to optimize response times for real-time REST APIs adhering to SLAs.

• Design, development and configuration of Siebel Loyalty programs, point types, point block creation, tiers, promotions using Siebel Loyalty Promotion Engine
• Requirement gathering
• Gap fit analysis with Siebel Loyalty and Marketing
• Configuring/Maintaining multi country loyalty programs
• Developing web services for member registration, transaction processing and coupon processing
• Configuring Loyalty Batch engine to process transactions
• Configuring and developing campaigns using Campaign Management
• Building Informatica workflows, OBIEE RPD
• Enhancing Order level promotions to enable tracking and reporting
• Performance tuning and troubleshooting
• Tuning and optimizing SQLs, Siebel/OBIEE applications
• Unit testing and user acceptance support
• Supporting Siebel CRM Loyalty and Campaign management applications.

• Integrated Siebel with cruise line Booking System to process member registrations and bookings over JMS queues.
• Optimized Siebel JMS receiver for handling both synchronous and asynchronous requests.
• Developed comprehensive design documentation.
• Performed quality assurance through unit tests and user acceptance evaluations.

• Design, development and configuration of Siebel Loyalty programs, point types, point block creation, tiers, promotions using Siebel Loyalty Promotion Engine
• Configuring multi country loyalty programs
• Data conversion and splitting members to country specific loyalty programs
• Designing and developing scheduler for automated campaigns, which enables parameterization and parallelization of batch process
• Performance tuning and troubleshooting
• Preparing Design documents
• Unit testing and user acceptance support

• Designed, developed, and configured Siebel Loyalty systems to manage customers and rewards.
• Configured integrations with web application and promotion engine.
• Prepared and executed unit testing procedures.
• Implemented a framework for load and performance testing.

• Architected comprehensive Loyalty program for American Airlines, incorporating customer profile management and reward integration.
• Engineered solution which streamlined processes related to credit management, customer enhancements, and flight pricing.

• Configured solutions enhancing call center and home loans processes at Washinton Mutual.
• Engineered software to track customer complaints and inquiries.

Developed robust solution to streamline management of dealerships, vehicle sales, and warranties.

• Build data warehouse for Target corporation

• Developed stock management system for Bombay stock exchange.

• Developed credit card processing system of ICICI bank.