Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sharae Harris

Baltimore,MD

Summary

Detail-oriented and organized Administrative Professional with over 8 years of experience in providing efficient office support and exceptional customer service in fast-paced environments. Proven ability to manage schedules, handle confidential information, and streamline office operations. Strong communication and problem-solving skills with expertise in administrative tasks, record keeping, and client relations. Proficient in office software and accustomed to multitasking while maintaining high levels of accuracy and professionalism.

Overview

8
8
years of professional experience

Work History

Customer Experience Sales Associate

DTLR Maryland
06.2023 - 06.2024
  • Delivered exceptional customer service by resolving product-related issues and assisting customers with inquiries.

Administrative Assistant (Hybrid Remote)

iCARRe Foundation
Baltimore, MD
09.2022 - 01.2024
  • Managed complex scheduling for mental health professionals, ensuring appointments, meetings, and consultations were organized and efficiently executed.

Administrative Support Specialist

Community College of Baltimore County
Baltimore, MD
08.2019 - 08.2022
  • Provided administrative support by managing faculty and staff schedules, coordinating meetings, and overseeing office communications.

Customer Engagement Representative

Rasani Media LLC (Remote)
06.2016 - 08.2019
  • Handled customer interactions through phone, email, and chat, addressing inquiries and resolving issues to ensure client satisfaction.

Education

High School Diploma -

Western Senior High School
Baltimore, MD
06.2016

Associate in Arts (A.A.), Business -

Community College of Baltimore County
Baltimore, MD

Skills

  • Scheduling
  • Calendar Management
  • Office Management
  • Document Preparation
  • Record Keeping
  • Data Entry
  • Microsoft Office Proficiency (Word, Excel, Outlook, PowerPoint)
  • Typing Speed & Accuracy
  • CRM Systems
  • Client Relations
  • Communication
  • Problem Solving
  • Conflict Resolution
  • Inbound & Outbound Calls
  • File Organization
  • Report Generation
  • Inventory Management
  • Process Optimization
  • Event Planning
  • Attention to Detail
  • Confidential Information Handling
  • Multitasking
  • Workflow Efficiency
  • Data Analysis

Accomplishments

  • Successfully reduced office inefficiencies by implementing streamlined scheduling systems, improving staff productivity.
  • Played a key role in customer satisfaction by maintaining a 98% issue resolution rate during customer interactions in previous roles.

Timeline

Customer Experience Sales Associate

DTLR Maryland
06.2023 - 06.2024

Administrative Assistant (Hybrid Remote)

iCARRe Foundation
09.2022 - 01.2024

Administrative Support Specialist

Community College of Baltimore County
08.2019 - 08.2022

Customer Engagement Representative

Rasani Media LLC (Remote)
06.2016 - 08.2019

High School Diploma -

Western Senior High School

Associate in Arts (A.A.), Business -

Community College of Baltimore County
Sharae Harris