Sharae James
Detroit,MI
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
LKQ Corporation
11.2022 - 02.2024
- Process orders and payments for salvaged car parts for new/existing customers
- Dispatch freight companies to reroute/reconsign existing orders
- Invoice new orders for Advance Auto Parts, O’Reilly Auto Parts, and AutoZone
- De-escalate customer issues/complaints
- Meet KPI monthly quota
- Email warehouses for updates on order status
- Investigate fraudulently placed orders
Service Coordinator
Forge Industrial Staffing
01.2019 - 10.2022
- Assist service associates with seeking employment for short term and long term opportunities
- Communicate with clients via phone/email in regards to work order requests, cancellations, and placements
- Scan, attach, and process paperwork for clients and service associates to fulfill work orders
- Conduct interviews and background screenings on service associates for clients to ensure that qualified candidates are placed accurately
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagements to improve retention rates
Customer Service Representative
Netflix
11.2013 - 12.2019
- Received inbound calls from members to assist with setting up and canceling accounts, update billing info, and troubleshoot devices to get their streaming properly working
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
Education
Criminal Justice -
Saginaw Valley State University
04.2011
High School -
Western International High School
06.2010
Skills
- Types 60 wpm
- Proficient in computer usage (email, internet, etc)
- Interpersonal skills
- Proficient in Microsoft Office
- HIPAA Certified
- Complaint Handling
- Data Management
- Customer Success Management
Timeline
Customer Support Representative
LKQ Corporation
11.2022 - 02.2024
Service Coordinator
Forge Industrial Staffing
01.2019 - 10.2022
Customer Service Representative
Netflix
11.2013 - 12.2019
High School -
Western International High School
Criminal Justice -
Saginaw Valley State University
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