Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Coded invoices and other records to maintain organized and accurate records.
Handled high-volume invoice processing with minimal supervision.
Worked closely with department personnel to produce accurate and timely bills.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Northeastern Supply Inc
08.2022 - 01.2023
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
FRONT DESK RECEPTIONIST
Holiday Inn
04.2022 - 08.2022
Respectively answered inbound calls and transferred them accordingly.
Reserved, rescheduled, and canceled reservations.
Performed accurate data entry of customer's information, their reservation information, and any special request they may have.
Managed and maintained online requests to include reservations, questions regarding the hotel, prices of rooms and amenities.
Processed all payments and refunds.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Responded to inquiries and room requests made online, by phone and via email.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
SALES ASSOCIATE
IMG Corporation
08.2021 - 04.2022
Achieved daily and monthly goals for door-to-door sales of alternative energy/electric suppliers.
Met with potential customers to explain the ins and outs of alternative energy/electric suppliers.
Provided top notch customer service by answering customer's questions and concerns.
Reviewed customer's electric bill to provide them with the percentage of savings they would be receiving.
Followed up with customers to ensure their satisfaction, and to answer any questions they had.
Worked with fellow sales team members to achieve group targets.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
FRONT DESK RECEPTIONIST
University of MD Upper, Chesapeake Health
07.2019 - 08.2021
Politely greeted patients and checked them in.
Scheduled and rescheduled appointments and procedures.
Accurately entered patient's information, and revised information as needed.
Contacted various health insurers and government health programs to verify patient's insurance information, and to get authorization for medicines, therapies, and procedures.
Scanned various documents into database profiles.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Received incoming calls and coordinated with staff to fulfill customer requests.
Explained policies and procedures to visitors.
Education
Some College (No Degree) - Accounting
The Community College of Baltimore County
Essex
High School Diploma - undefined
Aberdeen High School
Aberdeen, MD
05.2019
Skills
Payment processing expertise
Recordkeeping accuracy
Analytical data reporting skills
Strong communication abilities (verbal and written)