Sharae Pressley
Pensacola
Summary
Organized and detail-oriented professional with a strong record of success at Navy Federal Credit Union in documentation management, process coordination, and policy communication. Experienced in mentoring teams, preparing weekly CCO operational updates, and ensuring clear, accurate, and compliant member and operational documentation. Recognized for exceptional performance, strong time management, and concise written communication. Adept at cross-functional collaboration, stakeholder coordination, and translating complex processes into user-friendly documentation. Seeking to leverage experience in documentation readiness, process support, and end-user guidance to contribute effectively to GPO & CCO as a Documentation Specialist.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Officer I
Navy Federal Credit Union
01.2025 - Current
- Manage full mortgage loan origination process with accurate documentation and adherence to NFCU policies and procedures.
- Maintain detailed, compliant files; coordinate with processors/underwriters; ensure timely movement of documentation.
- Communicate clearly with members and internal partners to set expectations, gather requirements, and resolve issues.
- Identified documentation gaps and recommended process improvements to streamline file flow and reduce rework.
- First-year impact: booked $8M+ across 23 loans.
CCO Consumer Loans — MSR & MSR Mentor
Navy Federal Credit Union
07.2022 - 01.2025
- Member Service Representative promoted to Mentor in early 2024; coached a cohort of 13 MSRs through call reviews, QA feedback, and ongoing development.
- Created and delivered weekly CCO Operations updates and meeting presentations; summarized policy/procedure changes for clarity.
- Maintained organized documentation and action trackers to ensure follow-through on feedback and operational changes.
- Collaborated with leadership to uphold service standards and ensure alignment with updated guidance and regulations.
- Recognized with "Exceeds Expectations with Sustained Superior Performance" and High Five Award.
Education
No Degree - Business Administration
Southern New Hampshire University
04-2028
Skills
- Documentation & knowledge management (policy/procedure summaries, call review notes, meeting decks)
- Process coordination & project support from inception through implementation
- Training & mentorship: coached 13 MSRs; delivered weekly CCO operations updates
- Research & preparation of reference material; compliance-minded approach
- Stakeholder communication: cross-functional collaboration with supervisors and teams
- Organization & time management: manage multiple tasks with accuracy and urgency
- Tools: Microsoft 365 (Word, PowerPoint, Excel), SharePoint/eNet content updates, CRM platforms
- Navy Federal products & services familiarity; member-focused service standards
Timeline
Mortgage Loan Officer I
Navy Federal Credit Union
01.2025 - Current
CCO Consumer Loans — MSR & MSR Mentor
Navy Federal Credit Union
07.2022 - 01.2025
No Degree - Business Administration
Southern New Hampshire University
AWARDS & ACHIEVEMENTS
Exceeds Expectations with Sustained Superior Performance
High Five Award — Mentorship excellence
Diversity, Inclusion & Belonging Champion — NFCU
PROFESSIONAL DEVELOPMENT
CCO Operations updates & policy change briefings