Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
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Sharae Terrell

New Britain,CT

Summary

Experienced, dynamic, and motivated customer service representative with a proven track record of making critical decisions in challenging situations. Possesses high adaptability, dependability, and organizational skills. Thrives as a valuable team player. Strong communication abilities facilitate effective and efficient interaction with others, ensuring seamless collaboration and exceptional customer service.

Overview

15
15
years of professional experience

Work History

Warehouse Lead Person

Walgreens
09.2020 - Current
  • Executed selection and movement of merchandise from pick slot to conveyor with precision.
  • Loaded outgoing merchandise form conveyor, and reported damaged or vendor compliance issues to supervisor
  • Aligned pallets from trailers with flatbeds to optimize storage and workflow.
  • Strengthened operational workflow by fulfilling essential task responsibilities on a daily basis.
  • Upheld operational excellence by complying with established standards.

Customer Service Retention Specialist

Ticket Network
03.2020 - 09.2020
  • Addressed customer inquiries about concerts and music festivals remotely from home.
  • Managed reimbursement operations, informing clients about the 30-day timeframe.
  • Communicated event status updates consistently.
  • Coordinated with venue representatives to acquire supplementary information.
  • Managed challenging calls to provide clear explanations of policies.

Customer Service Representative

Wayfair
05.2019 - 02.2020
  • Resolved customer inquiries including delivery status, back orders, and other fulfillment concerns.
  • Utilized diverse technologies simultaneously with efficiency.
  • Ensured seamless logistics operations through proactive coordination with drivers.
  • Identified and rectified user issues through relationship-building.
  • Analyze customer call data to highlight potential improvements and share insights with leadership.

Customer Service Team Lead

Waste Management
11.2016 - 04.2019
  • Communicated effectively with customers each day using inbound calls and emails.
  • Streamlined processes for efficient trash disposal and resource optimization.
  • Leveraged established partnerships to address escalations effectively.
  • Ensured all significant updates were promptly conveyed to the corporate team.
  • Strengthening organizational resilience against future climatic impacts on operations.
  • Engaged in routine discussions on portfolio expansions and updated technologies during monthly sessions.

Caregiver for Elderly

Green Home Care
06.2010 - 10.2016
  • Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
  • Preparing meals, shopping, housekeeping, laundry, and other errands
  • Overseeing medication and prescriptions usage, appointment reminders and administering medicine
  • Help with getting in and out of a wheelchair, car or shower
  • Providing constant companionship and general supervision

Education

High school diploma -

East Hartford High School
East Hartford, CT
06.2009

Skills

  • Live Chat

    • Order Entry

  • Order Fulfillment
  • Order Management System
  • Troubleshooting
  • Pricing
  • Technical Support
  • Operating Systems
  • Computer Networking
  • Home care Assessments
  • Customer Focus & Orientation
  • Call Center Customer Service

Assessments

  • Customer Focus & Orientation, Highly Proficient, 06/01/20
  • Call Center Customer Service, Highly Proficient, 06/01/20

Personal Information

Authorized To Work: US

Timeline

Warehouse Lead Person

Walgreens
09.2020 - Current

Customer Service Retention Specialist

Ticket Network
03.2020 - 09.2020

Customer Service Representative

Wayfair
05.2019 - 02.2020

Customer Service Team Lead

Waste Management
11.2016 - 04.2019

Caregiver for Elderly

Green Home Care
06.2010 - 10.2016

High school diploma -

East Hartford High School

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Sharae Terrell