Sharae S. Langford
Dallas
Summary
Detail-oriented professional skilled in shipment processing and document management. Committed to enhancing operational efficiency and customer satisfaction through effective communication and problem-solving. Customer-centric professional with strong organizational skills and a track record in resolving conflicts and improving service delivery. Ready to leverage expertise in documentation and shipment coordination to drive positive outcomes. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Dedicated process assistant with a focus on performance monitoring and team support. Proven ability to allocate tasks efficiently and foster a collaborative environment, ensuring smooth operations and productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Gui Clerk
PepsiCo
Lancaster
06.2025 - Current
- Handled incoming shipments and ensured proper documentation was completed.
- Communicated with team members regarding transportation updates promptly.
- Inspected vehicles before loading or unloading to ensure safety regulations were met.
- Communicated effectively with colleagues to ensure smooth operation processes.
- Supported office clerical functions using word processing and other software, email and office machines.
- Processed incoming and outgoing transportation documentation efficiently.
- Coordinated shipment schedules with carriers and vendors effectively.
Process Assistant
Amazon
Overland Park
04.2024 - 05.2025
- Manage shift operations, ensuring that all processes run smoothly and efficiently, including allocating tasks to associates and monitoring their performance to meet productivity and quality targets.
- Provide guidance and support to associates helping then improve their skills and productivity. This includes preparing and executing training and programs for new team members.
- Handle various administrative duties to support the operational team and ensure a structured workflow.
Tier 1 Associate
Amazon Warehouse
Overland Park
08.2023 - 04.2024
- Check packaged and merchandise for damage and used the user Interface to grade the items to various dispositions.
- Operate pallet jacks and Power Industrial Trucks (PIT) to receive and transport items to and from various locations in the warehouse.
- Consistently lift materials weighing as much as 49 pounds.
- Used handheld scanners and Operate PIT Equipment to efficiently track and maneuver freight throughout the warehouse racking.
- Maintain clean and organize work area for maximum efficiency and safety for employees.
Supervisor/Management
Angels R Us Daycare
Wichita
02.2012 - 08.2022
- Supervised daily activities to ensure child safety and engagement.
- Coordinated schedules for staff and children to optimize care routines.
- Trained new staff on daycare policies and child development practices.
- Maintained cleanliness and organization of classrooms and play areas.
- Communicated regularly with parents about children's progress and needs.
- Managed inventory of supplies to support daily operations effectively.
- Resolved conflicts between children using effective conflict-resolution strategies.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Customer Service Representative
Maximus Federal
Kansas City
11.2010 - 07.2012
- Provided product information and guided customers through services offered.
- Trained new representatives on customer service protocols and systems.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of customer interactions in CRM system.
- Monitored service quality and provided feedback for continuous improvement.
- Conducted follow-up calls to ensure customer satisfaction after interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Arts - Architectural Drafting
Wichita Area Technical College
Wichita, KS05-2009
Skills
- Shipment processing
- Document management
- Office software
- Data entry
- Problem solving
- Customer service
- Performance monitoring
- Organizational skills
Certification
Forklift
First Aid and CPR certified
Food Handlers
First Aid and CPR certified
Food Handlers
Timeline
Gui Clerk
PepsiCo
06.2025 - Current
Process Assistant
Amazon
04.2024 - 05.2025
Tier 1 Associate
Amazon Warehouse
08.2023 - 04.2024
Supervisor/Management
Angels R Us Daycare
02.2012 - 08.2022
Customer Service Representative
Maximus Federal
11.2010 - 07.2012
Associate of Arts - Architectural Drafting
Wichita Area Technical College