Sharah Roberson

Work History

Home Health Aide /In-Home Caregiver

Independent Contract

10.2022 - Current

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.

Family Dollar Assistant Manager

Family Dollar

02.2020 - 04.2022

Night time assistant manager
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Laundry Attendant

Greenbrier Village

03.2021 - 09.2021

Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
Demonstrated strong attention to detail when folding clean linens according to hotel standards.
Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
Helped customers with choosing appropriate cleaning cycles and techniques.
Kept track of customer laundry items by properly sorting, identifying, and storing clothing.
Monitored customer laundry loads to reach proper wash cycle times.
Assisted with unloading and loading customer laundry items.
Restocked supply inventories and notified supervisors of shortages for customer convenience.
Maintained safety practices at all times to protect personnel and laundry loads.

Front Desk Agent

Home Away Kitchen Suites

03.2017 - 12.2020

Checking in guests & making reservations.
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Increased customer loyalty with exceptional communication skills and personalized service.'
Issued room keys to guests upon check-in and answered questions regarding proper use.
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Aircraft Structures Technician

Aircraft Structures

05.2019 - 03.2020

Building and rebuilding Cessna's 208 Airplanes
Identified issues with components and isolated faults prior to implementing corrective actions.
Reduced rework rates by implementing root cause analysis techniques when identifying recurring structural issues and developing effective solutions.
Delivered high-quality results on each project by following strict quality control guidelines throughout the repair process.
Maintained a safe work environment by adhering to established safety protocols and procedures at all times.
Effectively prioritized tasks to complete multiple projects simultaneously, ensuring the efficient allocation of resources and meeting deadlines consistently.
Enhanced aircraft safety by repairing and replacing damaged structural components as needed.
Followed both verbal and written instructions when setting up and fabricating mechanical assemblies to complete accurate work.

Store Associate

Hope Outreach Thrift Store

03.2016 - 05.2019

Warehouse, cashier,Floor, and pricing table
Improved store organization and appearance by merchandising items according to established guidelines.
Increased customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
Maintained clean and organized workspaces throughout the store, enhancing overall shopping experience for customers.
Collaborated with fellow team members on store initiatives, leading to a more cohesive work environment.
Assisted with visual displays that showcased seasonal trends or promoted specific product lines, driving greater interest from shoppers.
Processed sales transactions efficiently, resulting in fewer errors and increased accuracy of financial records.
Supported donation processing procedures by accurately pricing items based on quality and market value.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Identified and resolved discrepancies and errors in customer accounts.

Meat Packer

Tyson Foods Incorporated

08.2018 - 03.2019

Packing meat for stores.
Packaged and attached labeling to various meat selections.
Sanitized surfaces to maintain cleanliness of food service area.
Inspected meat to perform quality assurance checks.

Housekeeping Supervisor

Marylins Cleaning Crew

03.2009 - 11.2015

Cleaning houses and businesses
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Completed schedules, shift reports, and other business documentation.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Increased employee performance through effective supervision and training.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Managed laundry sorting, washing, drying, and ironing.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

Office Assistant

Staffing Solutions

05.2006 - 11.2013

Office Secretary filing patients, making appointments
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Maintained and updated office records, both digital and physical.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Contributed to a positive work environment by fostering open communication among colleagues.
Collaborated with various departments to complete assigned tasks.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Delivered clerical support by handling range of routine and special requirements.
Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Streamlined communication between departments for better collaboration and increased productivity.
Optimized workflow processes through regular evaluation of office procedures for potential improvements.
Utilized office management software to record and track customer information.

Outbound/Inbound Call Center Representative

TCIM

04.2009 - 09.2012

Making Inbound calls & taking outbound calls
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Reduced call resolution time through efficient problem-solving and communication skills.
Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Documented and detailed calls and complaints using call center's CRM database.
Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Achieved high-quality service by adhering to company policies and procedures during each interaction.

Count Team Member

Creek Nation Casino

12.2005 - 02.2008

Pulling money (cash boxes) from machine and counting money.
Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
Demonstrated adaptability by quickly adjusting to changes in processes or procedures while maintaining high-quality results.
Expedited the reconciliation process with thorough documentation, enabling swift resolution of discrepancies.
Upheld a high standard of professionalism during interactions with coworkers, supervisors, and other department personnel.
Reduced errors in counts by implementing stringent double-checking methods and maintaining attention to detail.
Contributed to a positive work environment by fostering a culture of respect, cooperation, and mutual support among team members.
Kept management informed on progress and issues through timely updates and clear reporting of performance metrics.
Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
Boosted overall count accuracy by consistently identifying and addressing potential sources of error before they impacted results.
Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
Developed strong relationships with cross-functional teams to improve coordination and facilitate smooth operations between departments.
Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
Counted cash and casino chips to accurately reconcile transaction reports.
Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Protected cage from unauthorized access and monetary losses by consistently following security protocols.

Summary

Overview

Work History

Home Health Aide /In-Home Caregiver

Family Dollar Assistant Manager

Laundry Attendant

Front Desk Agent

Aircraft Structures Technician

Store Associate

Meat Packer

Housekeeping Supervisor

Office Assistant

Outbound/Inbound Call Center Representative

Count Team Member

Education

High school diploma -

Skills

Certification

Assessments

Work Authorization

Personal Information

Timeline

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