Sharahn Graves
Chicago,IL
Summary
Results-driven administrative professional with over 15 years of experience in managing operations within a public university. Expertise in records management, policy interpretation, and data management, along with a strong ability to coordinate between departments and stakeholders. Proven skills in maintaining confidentiality, preparing documentation, and ensuring compliance with policies, backed by an MBA and a commitment to public service.
Overview
21
21
years of professional experience
Work History
Medical Office Specialist / Student Health Insurance Coordinator
Chicago State University
01.2006 - Current
- Coordinated administrative operations for student health insurance programs, enhancing support for large university population.
- Review, process, and maintain confidential records and official documentation while ensuring accuracy and compliance with university policies and applicable regulations.
- Interpret policies, procedures, and eligibility requirements to provide accurate information and resolve complex administrative inquiries.
- Acted as primary liaison among students, university departments, insurance representatives, healthcare providers, and external organizations, facilitating communication and collaboration.
- Research and resolve issues involving documentation, eligibility, billing, and compliance while meeting established deadlines.
- Delivered exceptional customer service by responding to inquiries, explaining procedures, and resolving concerns to ensure student satisfaction.
- Coordinate multiple assignments simultaneously while maintaining accuracy in a fast-paced environment.
- Collaborate across departments to improve administrative workflows and support efficient office operations.
- Student Health Center & Student Health Insurance Office
Education
Master of Business Administration -
Chicago State University
Chicago, IL12-2024
Bachelor of Arts - Urban Community Studies (Inner City Studies)
Northeastern Illinois University
Chicago, IL01-2019
Skills
- Administrative operations management
- Records and document management
- Executive support and coordination
- Policy interpretation and compliance
- Confidential records handling
- Document compliance review
- Database management
- Report preparation and analysis
- Customer service and relations
- Interdepartmental collaboration
- Calendar and workflow management
- Microsoft Office suite proficiency
- Verbal and written communication skills
- Problem solving strategies
- Time management
- Microsoft Word expertise
- Microsoft Excel proficiency
- Microsoft Outlook knowledge
- Microsoft Teams collaboration
- Electronic records management systems expertise
- Banner student information system knowledge
- PeopleSoft familiarity
- Electronic health records (EHR) management
- Data reporting and spreadsheet analysis
- Administrative information systems proficiency
Timeline
Medical Office Specialist / Student Health Insurance Coordinator
Chicago State University
01.2006 - Current
Master of Business Administration -
Chicago State University
Bachelor of Arts - Urban Community Studies (Inner City Studies)
Northeastern Illinois University