Sharai Jefferson

Non-Conforming Process

• Inputting data into the Solo Chain / Globe system
• Distribute weekly reports via email to the client and the product supplier regarding damaged products
• Engaged in client service by assisting with product issues, working to resolve conflicts, and processing warranty claims.
• Conducted audits of suppliers and vendors to ensure compliance with quality standards.

Quality Support

• Ensure the line is set up correctly, and Quality Auditors have all the tools needed
• Ensure that all departments have the required number of QAs and an even workload
• Executed written quality control protocols, gathered data, and generated reports with the support of team members.
• Created detailed reports summarizing quality assurance findings and provided recommendations for improvement.
• Analyzed quality control results and provided feedback and interpretation to production management or staff.
• Trained team members on quality assurance protocols and best practices.
• Enforced adherence to industry standards by monitoring employee performance during inspections.
• Implemented corrective actions for identified quality issues in production processes.
• Facilitated communication between departments to enhance product quality initiatives.
• Supported product launch activities and continuous improvement initiatives in a cross-functional and collaborative environment.
• Developed new QA methods to resolve problems efficiently.
• Audited production floor and monitored metrics, verified adherence to standard work instructions, and corrected deficiencies.
• Coordinated closely with cross-functional teams to ensure the timely delivery of goods.

• Conducted regular cycle counts to ensure inventory accuracy and integrity.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in a controlled atmosphere warehouse environment.
• Accommodating constantly changing shipment dates and delivery times in a fast-paced environment
• Used pallet jacks to move items to and from warehouse locations.
• Collaborated with team members to optimize workflow during peak hours.
• Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Handled hazardous materials safely following prescribed regulations.

• Maintain logbooks, including sign-ins/outs
• Copy and file paper or electronic documents and records
• Greeting and welcoming guests in a friendly and professional manner
• Provided exceptional service to a high volume of daily customers.
• Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Attended weekly team meetings to review performance goals and objectives.
• Assisted with training and supervising new employees on proper table setting, menu knowledge, and customer service techniques.
• Enforced health regulations concerning food handling, storage, and sanitation practices.

• Trained new employees on customer service protocols and store procedures, introducing QuikTrip's core values
• Provided high-quality customer service
• Handled high volumes of customers by assisting with purchases and other services in a fast-paced environment
• Assisted in keeping up and cleaning the store by completing DAW (Upkeep) tasks
• Mastering the POS system, cash, and credit exchange/returns processing, and collecting payments
• Resolved customer complaints promptly to ensure satisfaction and loyalty
• Collaborated with team members to optimize workflow during peak hours.
• Developed strong customer relationships to encourage repeat business.