Sharai Murry-Ellis
Summary
Professional summary Teacher with 7+ years of experience excelling in special education support, program management, and IEP planning. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Admissions Officer
SOUTH COLLEGE OF TENNESSEE LLC
Atlanta
09.2024 - Current
- Reviewed applications for completeness and accuracy prior to processing.
- Provided information sessions to prospective students and their families on academic requirements, financial aid, career opportunities, and other related topics.
- Managed incoming applications through tracking system ensuring timely responses were made.
- Participated in one-on-one meetings with prospective students to discuss admissions process.
CSR - Customer Service Representative
Modivcare
Remote
02.2024 - 12.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Generated reports on customer inquiries and complaints for management review.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical supp
Teacher
Alcohy High School
06.2023 - 09.2024
- Drive student engagement and academic excellence through innovative teaching methods and personalized support at Alcovy High School.
- Foster a positive learning environment by collaborating with colleagues, students, and parents; enhance student performance, and well-being.
- Passionate about creating dynamic lesson plans and extracurricular activities that inspire and motivate students to achieve their best.
Paraprofessional
Centerville Elementary School
06.2022 - 05.2023
- Executed IEPs under teacher guidance, elevating student learning outcomes and contributing to an inclusive educational environment
- Assisted lead teachers with classroom management and individualized student support, enhancing learning outcomes and fostering a positive environment
- Worked closely with educators to implement lesson plans and support student engagement, ensuring seamless classroom operations
- Maintained accurate records of student progress and behavior, ensuring compliance with educational standards and facilitating effective communication with parents
Program Coordinator
Right At School LLC
05.2022 - 05.2023
- GWINNETTE SCHOOLS
- Provided ongoing direction and leadership for program operations
- Facilitated seamless communication among staff, enhancing teamwork and program efficiency
- Analyzed program data to optimize scheduling and resource allocation, ensuring effective operations
- Directed program operations, driving substantial improvements in student engagement and learning outcomes
Management Trainee
Enterprise Rent -A -Car
01.2019 - 09.2020
- Trained and developed new team members in alignment with branch service standards and objectives. Managing 10-15 teams at one time.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
Senior Counselor
AmeriCorps College Possible
07.2017 - 06.2019
- Researched and updated all required materials needed for the firm and partners
- Led counseling sessions to help clients overcome personal, social, and behavioral challenges, fostering significant personal growth
- Collaborated with team to research and update essential materials, ensuring partners had up-to-date information and resources
- Implemented intensive coaching curriculum, contributing to measurable improvements in college admission rates for low-income students
Education
Counseling And Student Services -
Liberty University
Lynchburg, VA05.2025
MBA - Organizational Leadership
Southern New Hampshire University
Hooksett, NH05.2021
Bachelor of Fine Arts - Photography, Creative Writing
Colby-Sawyer College
New London, NH05.2016
Skills
- Program Management
- Special Education Support
- Effective communication
- Public speaking
- CPR / First Aid
- Academic advising
- Customer Service Representative
Timeline
Admissions Officer
SOUTH COLLEGE OF TENNESSEE LLC
09.2024 - Current
CSR - Customer Service Representative
Modivcare
02.2024 - 12.2024
Teacher
Alcohy High School
06.2023 - 09.2024
Paraprofessional
Centerville Elementary School
06.2022 - 05.2023
Program Coordinator
Right At School LLC
05.2022 - 05.2023
Management Trainee
Enterprise Rent -A -Car
01.2019 - 09.2020
Senior Counselor
AmeriCorps College Possible
07.2017 - 06.2019
Counseling And Student Services -
Liberty University
MBA - Organizational Leadership
Southern New Hampshire University
Bachelor of Fine Arts - Photography, Creative Writing
Colby-Sawyer College
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