SHARAIA SUDDUTH
Mounds View,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Front Desk Agent.
Holiday Inn Express Hotel Suites
07.2024 - Current
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Sales and Service Manager
Sephora
10.2022 - 06.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented effective strategies for upselling or cross-selling products and services.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Lingerie Supervisor
Victoria's Secret & PINK
11.2021 - 10.2022
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets..
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures
Front Desk Supervisor
Days Hotel by Wyndham University Ave SE
03.2018 - 11.2021
- Ensured transaction security by comparing payment cards to identification
- Developed long-term relationships with guests, resulting in increased loyalty and revenue for the hotel
- Updated customer accounts with additional room charges, such as minibar usage and room service charges
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Was in charge of all front desk operations, keeping a close eye on the hotel's reputation, employee productivity, and operational efficiency
- Conducted financial audits on scheduled basis
- Was in charge of checking guests in and out of the hotel, making reservations, and processing payments
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Built a talented team by hiring and training new associates
- Kept track of accounts and ran daily reports to double-check totals.
Education
High School Diploma -
Mccomb High School
05.2017
Skills
- Retail Knowledge
- Maintaining Clean Work Area
- Cash Handling
- Sales Expertise
- Account Updates
- Sales operations
- Workflow Management
- Call Monitoring
- Training and mentoring
- Customer Service
- Problem-Solving
- Critical Thinking
Timeline
Front Desk Agent.
Holiday Inn Express Hotel Suites
07.2024 - Current
Sales and Service Manager
Sephora
10.2022 - 06.2024
Lingerie Supervisor
Victoria's Secret & PINK
11.2021 - 10.2022
Front Desk Supervisor
Days Hotel by Wyndham University Ave SE
03.2018 - 11.2021
High School Diploma -
Mccomb High School
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