Summary
Overview
Work History
Education
Skills
References
Awards
References
Timeline
Generic

Sharain S. Bruce

Richton,MS

Summary

Dynamic customer service professional with a proven record of delivering exceptional client support and fostering high satisfaction and loyalty. Expertise in communication and problem-solving, combined with managing multiple tasks effectively. Consistently recognized for improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience

Work History

Loan Servicing Specialist

Regions Mortgage
Hattiesburg, MS
09.2021 - Current
  • Performed a variety of operational tasks within Loan Servicing, which included special servicing, loan workout, investor relations, and loan operations
  • Received and reviewed incoming work, contacting appropriate resources as needed
  • Reviewed loan documentation for accuracy
  • Completed validation of loan documentation, reports, and/or systems
  • Documented missing, incorrect, or incomplete documents and/or data
  • Performed data entry and/or entered loans into the appropriate systems
  • Resolved customer or associate inquiries as necessary and communicated when applicable
  • Prepared, edited, distributed, and/or corrected documents/reports
  • Researched and resolved loan related issues which may include missing payments, disputed accounts history requests and general loan related questions

Human Resource Assistant

Department of Defense
Millington, TN
10.2019 - 09.2021
  • Served as a technical advisor for the organization regarding personnel policies, procedures, and requirements
  • Provided guidance to customers on the proper procedures to ensure that required documents are accurately completed
  • Originated correspondence associated with the administrative action to include: performance evaluation, orders, statement of service, letters of recognition, and Personal Manning Action Requests
  • Assisted with gathering, consolidating, and processing information from Type Commanders and Budget Submitting Offices
  • Ensured that Personally Identifiable information is managed in accordance with applicable laws, executive orders, directives, and regulations
  • Retrieved data for various sources for answering questions, preparing correspondence, and developing reports/briefings; resolves problem cases and/or discrepancies with follow-up actions as required
  • Took prompt action to continue routing or notify appropriate personnel for routing purposes
  • Reviewed Personnel Manning Action Request queues to ensure are not exceeding recommended maximum time frames for each reviewer
  • Obtained specific data needed to completed, verified, and/or maintained personnel forms and records
  • Maintained additions, revisions, or deletions to service records or files to keep them current and accurate
  • Held government clearance

Assistant Manager

Walmart Supercenter
Magee, MS
03.2018 - 09.2021
  • Supervise and develop opportunities for more than 203 employees in assigned areas by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness
  • Provide direction and guidance to employees who service more than 3,643 or more customers monthly on proper customer service methods and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
  • Manages and maintains accounts, travel expenses, and payroll for management and employees
  • Responsible for assessing economic trends and community needs by achieving established sales goals in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, overseeing the stocking and rotation of merchandise, the removed of damaged or out-of-date goods; setting up, cleaning, and organizing product displays, securing fragile and high-shrink merchandise, and monitoring expenses within assigned areas for a supercenter that averages 60 million a year
  • Responsible for achieving the financial performance of the assigned area by ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies, scheduling adjustments, and training employees to meet the customers' needs
  • Administer safety and operational reviews, which requires developing and implementing a corrective action plan to correct deficiencies and provide direction and guidance on executing Company programs and strategic initiatives
  • Encourage use of the Company's Open Door Policy by meeting with employees and listening to concerns, researching issues, reviewing policies and procedures, and providing resolutions for employees, including proactively seeking out their comments and concerns by meeting on an individual basis
  • Monitor and ensure compliance with Company policies and procedures by holding employees accountable
  • Implement and monitor asset protection and safety controls to maintain quality assurance standards
  • Prepare and manage employees’ vacation and work schedule requests as needed
  • Encourage employees to participate in community outreach programs and become active supporters of the community

Department Manager of Electronics and Wireless Sales

Walmart Supercenter
Petal, MS
05.2012 - 03.2018
  • Maintained merchandise presentation by stocking and rotating merchandise; removed damage or out-of-stock goods; set up, cleaned, and organized product displays; signed and priced merchandise; secured fragile and high-shrink merchandise; tracked goods and maintained stock levels
  • Operated equipment – registers and tools processing purchases using different method types and items sold
  • Processed all sales transactions accurately and in a timely fashion
  • Replenished floor stock and process shipments to ensure product availability for customers
  • Maintained electronics area in accordance with company policies and procedures by handling claims and returns; zoned the area; arranged and organized merchandise/supplies; identified shrink and damages; and ensured safe work environment
  • Completed and retained logs documentation
  • Reported poor inventory practices and low stock levels
  • Received and stocks merchandise/supplies from distribution centers and suppliers
  • Organized and maintained electronics department by securing merchandise; assisting customers with warranty transactions; categorized videos, C.D.s, and DVDs
  • Informed customers about all product lines and services offered by the company
  • Helped customers select products that best fit their personal needs
  • Assisted customers by telephone
  • Adapted to changing work demands
  • Oversees the store in store managers’ absence

Education

University of Southern Miss - Criminal Justice, Public Relations

University of Southern Miss
05.2016

Skills

  • Customer Relationship Management
  • Communication
  • Advanced Technical Competencies
  • Efficient Workflow Organization
  • Skilled in Microsoft Office Applications
  • Excel Data Analysis Skills
  • Detail-Oriented Data Input
  • Loan documentation review
  • Safety Orientation
  • Effective Time Management
  • Efficient Typing Skills
  • Conflict Resolution
  • Strategic Relationship Development
  • Team management
  • Customer Support Operations

References

  • Sheila Williams, Assistant Manager, Walmart Supercenter, 1625 US. 49, Magee, MS, 39111, 601-641-2041, Sheila.Williams.s01192.us.stores@walmart.com
  • Matt Pederson, Supervisory Program Analyst, Headquarters, Navy Personnel Command, 5720 Integrity Dr, Millington, TN, 38054, 901-874-4571
  • Valerie Sewell, Customer Service Supervisor, Regions Mortgage, Hattiesburg, MS, 601-554-2000

Awards

  • Six Years Accident-Free
  • Completed Core Training with a perfect score
  • Completed Assistant Manager (ASM) Training
  • DoD Time Off Award

References

References available upon request.

Timeline

Loan Servicing Specialist

Regions Mortgage
09.2021 - Current

Human Resource Assistant

Department of Defense
10.2019 - 09.2021

Assistant Manager

Walmart Supercenter
03.2018 - 09.2021

Department Manager of Electronics and Wireless Sales

Walmart Supercenter
05.2012 - 03.2018

University of Southern Miss - Criminal Justice, Public Relations

University of Southern Miss

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Sharain S. Bruce