Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHARAINE BROOKS

Gaston,South Carolina

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Administrative Assistant

South Carolina Department of Labor and Licensing
12.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

OSD Clerk

Holland Trucking
05.2021 - Current
  • OS&D is he acronym for Over, Short, Damaged
  • Distressed freight with identification or delivery issues
  • Distress shipments into four categories : Wild Freight/ Report Overages, Shortages, Damaged, Refused and Unclaimed
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
  • Keep records of all goods shipped, received, and stored
  • Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods
  • Negotiate and arrange transport of goods with shipping or freight companies
  • Track delivery progress of shipments
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents
  • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs
  • Retrieve stored items and trace lost shipments as necessary
  • Attach address labels, identification codes, and shipping instructions to containers
  • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods
  • Maintain a supply of packing materials

Personal Banker

Wells Fargo Bank
01.2012 - 12.2020
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Answer customers' questions, and provide information on procedures or policies
  • Compile and maintain non-monetary reports and records
  • Cash checks for customers
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat
  • Prepare written documents to establish contracts with or communicate financial recommendations to clients
  • Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies
  • Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments
  • Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information

Correctional Officer

SCDJJ
02.2004 - 01.2014
  • Monitor Juveniles
  • Create treatment plans
  • Help with social treatment
  • Mentor youth

Education

Associate - Business Management

Strayer University
Columbia, South Carolina

Phlebotomist -

Midlands Technical College
West Columbia, SC

Skills

  • Customer Service Expert
  • Completing job task on time Expert
  • Data entry
  • Office administration
  • Computer skills
  • Scheduling
  • Data organization
  • Mail handling
  • Relationship building
  • Professional communication
  • Scheduling and calendar management
  • Database entry
  • Microsoft Excel
  • Microsoft Word
  • Time management

Certification

Pharmacy Technician certified with South Carolina Board (PHT.69823)





First Aid

Timeline

Administrative Assistant

South Carolina Department of Labor and Licensing
12.2023 - Current

OSD Clerk

Holland Trucking
05.2021 - Current

Personal Banker

Wells Fargo Bank
01.2012 - 12.2020

Correctional Officer

SCDJJ
02.2004 - 01.2014

Associate - Business Management

Strayer University

Phlebotomist -

Midlands Technical College

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SHARAINE BROOKS