SHARAINE BROOKS
Gaston,South Carolina
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
South Carolina Department of Labor and Licensing
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
OSD Clerk
Holland Trucking
05.2021 - Current
- OS&D is he acronym for Over, Short, Damaged
- Distressed freight with identification or delivery issues
- Distress shipments into four categories : Wild Freight/ Report Overages, Shortages, Damaged, Refused and Unclaimed
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
- Keep records of all goods shipped, received, and stored
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods
- Negotiate and arrange transport of goods with shipping or freight companies
- Track delivery progress of shipments
- Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents
- Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs
- Retrieve stored items and trace lost shipments as necessary
- Attach address labels, identification codes, and shipping instructions to containers
- Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods
- Maintain a supply of packing materials
Personal Banker
Wells Fargo Bank
01.2012 - 12.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers' questions, and provide information on procedures or policies
- Compile and maintain non-monetary reports and records
- Cash checks for customers
- Check to ensure that appropriate changes were made to resolve customers' problems
- Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat
- Prepare written documents to establish contracts with or communicate financial recommendations to clients
- Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies
- Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Correctional Officer
SCDJJ
02.2004 - 01.2014
- Monitor Juveniles
- Create treatment plans
- Help with social treatment
- Mentor youth
Education
Associate - Business Management
Strayer University
Columbia, South CarolinaPhlebotomist -
Midlands Technical College
West Columbia, SCSkills
- Customer Service Expert
- Completing job task on time Expert
- Data entry
- Office administration
- Computer skills
- Scheduling
- Data organization
- Mail handling
- Relationship building
- Professional communication
- Scheduling and calendar management
- Database entry
- Microsoft Excel
- Microsoft Word
- Time management
Certification
Pharmacy Technician certified with South Carolina Board (PHT.69823)
First Aid
Timeline
Administrative Assistant
South Carolina Department of Labor and Licensing
12.2023 - Current
OSD Clerk
Holland Trucking
05.2021 - Current
Personal Banker
Wells Fargo Bank
01.2012 - 12.2020
Correctional Officer
SCDJJ
02.2004 - 01.2014
Associate - Business Management
Strayer University
Pharmacy Technician certified with South Carolina Board (PHT.69823)
First Aid
Phlebotomist -
Midlands Technical College
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