Summary
Overview
Work History
Education
Skills
Timeline
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Sharakay Leith

Coral Springs

Summary

Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.

Overview

6
6
years of professional experience

Work History

Correctional Officer

Florida Department Of Corrections
08.2023 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.

Automated Logistical Specialist (92A)

US Army
12.2018 - Current
  • Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
  • Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
  • Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
  • Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.

Security Guard

Allied Universal Security Services
10.2021 - 08.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Security Guard

I Watch Services
08.2021 - 10.2021
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Assisted in the development of comprehensive security plans for special events and occasions.

Customer Service Representative

Teleperformance USA
10.2018 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

J.P Taravella High
Coral Springs, FL
06-2017

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills

Timeline

Correctional Officer

Florida Department Of Corrections
08.2023 - Current

Security Guard

Allied Universal Security Services
10.2021 - 08.2023

Security Guard

I Watch Services
08.2021 - 10.2021

Automated Logistical Specialist (92A)

US Army
12.2018 - Current

Customer Service Representative

Teleperformance USA
10.2018 - 01.2021

High School Diploma -

J.P Taravella High

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Sharakay Leith