SHARALEEN GORE
Overview
2017
2017
years of professional experience
Work History
Special Education Teacher
Clark County School District
2019 - 2025
- Teach English and Social Studies
- Teach students with various disabilities.
Customer Service Representative
RC Willey
01.2015 - 01.2017
- Serviced customers accounts
- Answered inbound calls and helped customers with their accounts.
Kindergarten Teacher’s Aid
Washoe County School District
01.2014 - 01.2015
- Helped supervise kindergarten students in the classroom
- Worked with kindergarten students in small reading groups under the teacher's supervision.
Paraprofessional
Tempe Union High School District
01.2013 - 01.2014
- Gave small group instruction and assisted high school-age students with academics.
- Assisted with making accommodations to the curriculum as directed by the teacher.
Paraprofessional
Deer Valley Unified School District
01.2010 - 01.2013
- One-on-one Paraprofessional for an autistic student
- Worked with students, kindergarten age through 8th grade
- Helped special education students with all academic areas
Paraprofessional
Litchfield Elementary School District
01.2007 - 01.2010
- One-on-one aid for an autistic student
- Provided individual instruction for special education students
- Helped administer state testing to special education students
Senior Credit Analyst
American Express
01.2000 - 01.2002
- Serviced and assisted customers with their accounts
- Provided credit authorizations/referrals on customer accounts.
- Cross-sold new products to maximize customer relationships.
Customer Service Lead
JP Morgan Chase Bank
01.1994 - 01.2000
- Answered customer calls in the call center
- Offered and sold products to enhance their accounts
- Supervised 15 customer service representatives in a call center
- Handled escalated calls and managed customer accounts
- Did training classes, scheduled, monitored, and recorded phone calls to provide great customer service.
Education
Bachelor’s -
UNLV
08.2022
Skills
- Strong experience in school education, customer service, administrative work, management, Microsoft Word, Excel, PowerPoint, Google Docs, and Google Slides
Timeline
Customer Service Representative
RC Willey
01.2015 - 01.2017
Kindergarten Teacher’s Aid
Washoe County School District
01.2014 - 01.2015
Paraprofessional
Tempe Union High School District
01.2013 - 01.2014
Paraprofessional
Deer Valley Unified School District
01.2010 - 01.2013
Paraprofessional
Litchfield Elementary School District
01.2007 - 01.2010
Senior Credit Analyst
American Express
01.2000 - 01.2002
Customer Service Lead
JP Morgan Chase Bank
01.1994 - 01.2000
Special Education Teacher
Clark County School District
2019 - 2025
Bachelor’s -
UNLV