Sharan Zheng
Pelham,AL
Summary
Bilingual and customer-focused professional with 4 years of experience in fast-paced service environments, seeking a Front Desk Receptionist position in a pediatric dental office. Skilled in managing appointments, handling multi-line phone systems, and providing clear communication to diverse families in both English and Spanish. Known for creating a warm, welcoming atmosphere for children while maintaining organized front office operations, accurate records, and efficient scheduling. Dependable, detail-oriented, and committed to delivering exceptional patient experiences.
Overview
2026
2026
years of professional experience
Work History
Dental Assistant Intern
(UAB) Finn Pediatric Dentisrry Clinic
Birmingham, AL
- Prepared treatment rooms with necessary instruments and supplies.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Discussed patient needs and expectations.
- Greeted and welcomed patients upon arrival at the office, ensuring their comfort throughout their visit.
BDC Service Representative
Mercedes Benz of Birmingham
Irondale, AL
06.2025 - Current
- Managed service department phone calls and directed them appropriately.
- Coordinated with technicians to ensure timely vehicle servicing.
- Organized and maintained customer records in the database system.
- Handled customer complaints and resolved issues effectively.
- Performed data entry of customer information into computer system.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
Concierge
Life Time
Vestavia, AL
05.2023 - 06.2025
- Assisted guests with check-in and check-out processes to ensure smooth experiences.
- Managed guest inquiries and requests through phone, email, and in-person communication.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Education
Associate of Science - Dental Assistant Certificate
University of Alabama At Birmingham
Birmingham, AL12.2024
Associate of Applied Science -
Jefferson State Community College
Birmingham, ALSkills
- Customer service
- Conflict resolution
- Administrative support
- Detail orientation
- Guest relations
- Multitasking
- Bilingual
- Communication skills
- Phone and email etiquette
Timeline
BDC Service Representative
Mercedes Benz of Birmingham
06.2025 - Current
Concierge
Life Time
05.2023 - 06.2025
Dental Assistant Intern
(UAB) Finn Pediatric Dentisrry Clinic
Associate of Science - Dental Assistant Certificate
University of Alabama At Birmingham
Associate of Applied Science -
Jefferson State Community College