Sharana Broady
Lithonia,GA
Summary
AIR FORCE, HEALTHCARE & OPERATIONS PROFESSIONAL Knowledgeable in a diverse background of Medical and Personnel Management Operations in a Healthcare Clinical setting. Trained staff and took on different projects under various disciplines including Patient Management. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Liaison
Emory Healthcare
Atlanta, GA
11.2023 - Current
- Coordinated front-end patient registration activities from pre-registration through discharge in the Patient Access Services Department
- ensures completion of patient insurance verification with a 98% adherence rate and high productivity.
- Accurately registered patients according to departmental protocols, standards, policies, procedures, and regulatory compliance.
Regional Program Specialist
American Red Cross
Washington, DC
01.2023 - 06.2024
- Managed HR operations for 235 volunteers, including recruitment/staffing, onboarding, credentialing, training services, Volunteer Connection, Outreach, local budget management and emergency message communications casework.
- Developed and implemented procedures to enhance customer service operations.
- Researched and analyzed customer feedback to identify areas of improvement.
- Facilitated streamlined workflow through coordination with other departments.
- Generated reports tracking team members' performance metrics.
- Developed training materials to educate new employees on company procedures and policies.
- Provided technical support for customers in resolving complex issues.
Operations Manager
United States Air Force
Landtsuhl, Germany
03.2021 - 10.2022
- Identified and develops process improvement, monitors training and development of 285 members, and ensures compliance with Air Force guidelines.
- Oversaw daily operations including patient safety program, performance improvement initiatives for quality care, disease management, and population health.
- Developed solutions to meet program milestones and ensured compliance with customer service expectations.
- Ensured program management practices aligned with customer strategic objectives.
Supervisory Program Manager
United States Air Force
Landstuhl , Germany
03.2020 - 03.2021
- Managed program requirements for health care delivery systems and agency facility systems as Supervisory Program Manager for nine clinics.
- Ensured projects adhered to program budgets and timelines, optimizing efficiency and resource allocation.
- Demonstrated expertise in project planning through the development of comprehensive project plans that effectively managed risks, set clear objectives, and measured progress towards completion.
- Successfully implemented program initiatives through effective coordination with internal stakeholders.
- Analyzed contracts, customer service, network technical requirements, and historical data to initiate voice, data, and customer premise services and professional health programs.
Clinic Manager (Internal Medicine)
United States Air Force
Landstuhl, Germany, DC
03.2019 - 03.2020
- Maintained responsibility for $750,800 worth of durable medical equipment as the assigned holder of the medical equipment hand receipt.
- Evaluated needs and implemented operation management strategies for both the organization and populations serviced by the Medical Center.
- Secured strong partnerships with customers by consistently meeting or exceeding their expectations.
- Ensured adherence to deadlines and time frames.
Inpatient Manager(Labor and Delivery)
United States Air Force
Landstuhl, Germany , DC
12.2017 - 03.2019
- Achieved project goals by developing plans, mitigating risks and monitoring progress.
- Planned, oversaw and executed new Pyxis supply system installation, optimizing order and inventory processes.
- Managed Operating Room equipment and maintenance logs.
- Implemented and incorporated the organization’s strategic plan, mission, vision, and values into team strategies, goals, objectives.
- Developed performance enhancements and streamlined medical clinic operations.
Clinic Manager (NICU)
United States Air Force Reserve
Landstuhl, Germany
12.2016 - 12.2017
- Enhanced clinical processes and patient outcomes through collaboration with physicians and staff members.
- Managed financial aspects of the clinic, including budgeting and forecasting.
- Followed up on customer complaints to ensure timely resolution, taking necessary corrective action.
- Tracked and managed training and certification programs for 25 staff members, ensuring compliance and competency.
- Performed inventory of vital supplies and equipment for neonatal transfers, accelerating shipments of neonatal dietary supplements.
- Balanced unique demands of the center's operations through efficient support
Clinical Manager (Gastroenterology Clinic)
United States Air Force
Landstuhl, Germany, DC
08.2014 - 12.2016
- Oversaw adherence to all applicable regulations, laws, and standards at the federal, state, and local levels.
- Managed a team of eight personnel in the delivery of patient care services.
- Educated newly onboarded staff on colonoscopy and endoscopy techniques as well as proper adherence to operating room protocols.
- Utilized technical expertise to establish efficient protocols for OR setup during colonoscopy and endoscopy procedures.
- Assisted in the procurement of scopes and video towers for two operation rooms by collaborating with the logistical and surgical team.
Education
Bachelor’s Degree - Human Resources Management
University of Arizona Global Campus
01.2022
06.2018
06.2017
02.2013
09.2004
Skills
- Motivated self-starter
- Extensive knowledge in medical terminology
- Excellent verbal, written, interpersonal skills, and communication skills
- Skilled multi-tasker
- Advanced analytical skills
- Customer Service
- Quality Assurance
- Problem-Solving
- Training Coordination
- Team Player
- Process Improvement
- Interpersonal Skills
- Critical Thinking Skills
Certification
- Health Insurance Portability and Accountability ACT (HIPAA), 02/2022
- National Registry of Emergency Medical Technicians, 03/2021
- Basis Life Support, 06/2021
- Expeditionary Medical Support, 04/2021
- Air Force Counter –Improvised Explosive Device Awareness, 10/2019
- Lean Six Sigma Green Belt, 06/2018
- Center for Sustainment of Trauma & Readiness Skills (CSTARS), 06/2015
- SERE, 09/2015
- Air Force Training Course, 04/2004
Awards
- SNCO of the quarter (squadron): Nov 2019
- SNCO of the quarter (group level): Dec 2019
- Letter of Appreciation (Wing level): Jun 2017
- Letter of Appreciation (hospital commander): May 2017
- USAFE Surgeon General Clinic of the year: Nov 2018
- Meritorious Unit Award: Dec 2016
- Air and Space Outstanding Unit Award: May 2016
- Air and Space Longevity Service Award: June 2015
Timeline
Patient Access Liaison
Emory Healthcare
11.2023 - Current
Regional Program Specialist
American Red Cross
01.2023 - 06.2024
Operations Manager
United States Air Force
03.2021 - 10.2022
Supervisory Program Manager
United States Air Force
03.2020 - 03.2021
Clinic Manager (Internal Medicine)
United States Air Force
03.2019 - 03.2020
Inpatient Manager(Labor and Delivery)
United States Air Force
12.2017 - 03.2019
Clinic Manager (NICU)
United States Air Force Reserve
12.2016 - 12.2017
Clinical Manager (Gastroenterology Clinic)
United States Air Force
08.2014 - 12.2016
Bachelor’s Degree - Human Resources Management
University of Arizona Global Campus
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