Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharandeep Singh

Hammond,IN

Summary

Dynamic Customer Service Executive with a proven track record at Amazon Development India, excelling in customer engagement and complaint handling. Enhanced customer retention through exceptional service and effective problem-solving, managing high call volumes while fostering strong client relationships. Skilled in online communication and team collaboration, consistently delivering quality support.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

Amazon Development India
06.2024 - 05.2025
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

High School Diploma -

Khalsa Senior Secondary School
Kurali, India
03-2024

BBA - Business Administration And Management

Purdue University Northwest
Hammond, IN
05-2029

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling

Languages

Hindi
Native or Bilingual
English
Professional Working
Punjabi
Native or Bilingual

Timeline

Customer Service Executive

Amazon Development India
06.2024 - 05.2025

High School Diploma -

Khalsa Senior Secondary School

BBA - Business Administration And Management

Purdue University Northwest

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