Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Position Held
Certification
Languages
Timeline
Generic

Sharanjeet K. Singh

Corona

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Lead

Conduent/Xerox services
01.2012 - Current
  • Incoming emails are routed to one of our high-level reviewer and specialist, where they are reviewed and audited of charges for recommended allowance
  • Communicate with Athens Examiners via email and fax to resolve bill instructions/details that are unclear
  • Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies management team if something was not finished.
  • Utilizes communication strategies, including chain of command and issue escalation

Client service specialist

Conduent/Xerox services
01.2008 - Current
  • Work on emails received from clients and replying in a timely manner
  • Send client additional requests for information necessary for review
  • Regularly send follow-up emails if necessary to Adjusters
  • Received rush and reconsiderations requests via email
  • Send emails regarding PPO Appeals that need to be handled by staff members on PPO appeals for the specific network, so it can be processed on time
  • Work with staff, alerting of special requests, notifications of issues to watch for, send examples and instructions to share and educate staff members to increase higher accuracy 1st time reviewing bills
  • Occasional work on negotiations for the Hearing Reps and attorneys requesting Re-Review process
  • Update client specific documents on shared drive
  • Answering Phone Calls on provider inquiries and research on certain bills
  • Submit IT tickets as necessary
  • Send Monthly Reports to the Client
  • Rush and reconsiderations requests via email
  • Work closely with Adjusters via emails and phone calls when necessary
  • Send emails to adjusters regarding vendor and claim verification update
  • Emails sent to coders for Do-Not process Vendor or certain claim numbers per Client Request
  • Appeals/Reconsiderations- review, research and process
  • Expedite reviews regularly as requested from client
  • Work on emails regarding Second Review Requests daily by Clients
  • Emails sent to coders for Rush and Second Review Request for processing
  • Reassign Bills to Coders once corrected Ex
  • Vendor added by client, claim info confirmed if in question, updated claim number
  • Very detailed in watching system applications and Submit tickets to IT, alerting of special requests, notifications of issues to watch for, send examples and instructions to share and educate staff members

Bill Review Auditor

Conduent/Xerox services
01.2008 - 01.2012
  • Auditing bill reviews to ensure that they were accurate based on the accompanying bill, that they complied with state rules and guidelines and that client specifications were adhered to prior to the review exporting back to the Client and issuing payment

Senior DME Biller

Apria Healthcare
03.2007 - 03.2008
  • Verifies Insurance information for accuracy and completeness and resolves discrepancies
  • Expert on using fax machine, copy machine and copier
  • Emailing team members appropriately and in a timely manner
  • Very well at typing quickly and effeciently
  • Maintain appropriate documentation of all insurance verification and authorization process requesting verification on DME equipment
  • Update patient’s demographic information when necessary
  • Call patients to notify for appointments and payment responsibilities
  • Update client specific documents on shared drive
  • Answering Phone Calls on provider inquiries

Education

Medical Assistant EKG and Phlebotomy License -

Regional Occupation Program (ROP)

Computer Science and Applications -

Dean’s Commercial School

Diploma - General Education Courses

Khalsa College

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 36 in the development of many projects.

Awards

  • Certificate of Achievement Unconscious Bias, 2017
  • Star of the Year Award, 2016
  • Employee of the Month, 2015, 2016

Position Held

  • Client service specialist, Conduent/Xerox services, CA, 03/01/08, Present, Incoming emails are routed to one of our high-level reviewer and specialist, where they are reviewed and audited of charges for recommended allowance., Communicate with Athens Examiners via email and fax to resolve bill instructions/details that are unclear.
  • Team Lead: ACS-CompIQ, Conduent/Xerox services, CA, 01/01/12, Present, Work with staff, alerting of special requests, notifications of issues to watch for, send examples and instructions to share and educate staff members to increase higher accuracy 1st time reviewing bills., Occasional work on negotiations for the Hearing Reps and attorneys requesting Re-Review process.
  • Bill Review Auditor: ACS-CompIQ, Conduent/Xerox services, CA, 03/01/08, 12/31/11, Auditing bill reviews to ensure that they were accurate based on the accompanying bill, that they complied with state rules and guidelines and that client specifications were adhered to prior to the review exporting back to the Client and issuing payment.
  • Senior DME Biller, Apria Healthcare, Tustin Ave, Tustin, CA, 92780, 03/01/07, 03/01/08, Verifies Insurance information for accuracy and completeness and resolves discrepancies., Maintain appropriate documentation of all insurance verification and authorization process requesting verification on DME equipment.
  • Office Manager/ Medical biller/Back Office Assistance, Dr. Usha Iyer Internal Medicine/ Earl Miller Cardiologist, 1211 W La Palma Ave, Suite 503, Anaheim, CA, 03/01/00, 12/31/06, Employee training, Obtaining Physician Credentialing and Contract with PPO., Prepares patient for cardiac monitoring EKG tracing and other cardiac tests.
  • Medical batcher, Medaphis Billing Service, Corporate Way, Cypress, CA, 90630, 03/01/94, 02/29/00, Data entry, Answering phones, filing, Insurance Verification.
  • Front Office/Back Office, Dr Hema Subramanian Pediatrician, 01/01/93, 03/01/94, Answering phones, Data Entry, Pulling patients Chart.

Certification

  • medical terminology-2023
  • BLS/CPR- 2021
  • EKG certification-2021

Languages

Hindi
Native or Bilingual
Fiji
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional

Timeline

Team Lead

Conduent/Xerox services
01.2012 - Current

Client service specialist

Conduent/Xerox services
01.2008 - Current

Bill Review Auditor

Conduent/Xerox services
01.2008 - 01.2012

Senior DME Biller

Apria Healthcare
03.2007 - 03.2008

Computer Science and Applications -

Dean’s Commercial School

Diploma - General Education Courses

Khalsa College

Medical Assistant EKG and Phlebotomy License -

Regional Occupation Program (ROP)
Sharanjeet K. Singh