Sharanjit Kaur
Fresno,California
Summary
Dynamic and detail-oriented professional with extensive experience at the IRS, excelling in tax compliance and customer service. Proven ability to enhance efficiency through effective communication and problem-solving skills. Committed to continual improvement and adept at managing high-volume caseloads while fostering positive relationships with clients and colleagues.
Overview
1
1
Certification
Work History
Te Tech
IRS
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Tax Examiner Ast
IRS
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Streamlined the audit process for faster completion and more accurate results.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Assisted in the implementation of new tax policies, ensuring a smooth transition for all affected parties.
- Aided senior management in decision-making processes by providing well-researched recommendations based on comprehensive data analysis.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Provided expert advice regarding tax liabilities for various types of entities such as corporations, partnerships, non-profit organizations, trusts, or estates.
- Educated taxpayers about their rights and obligations under the law, fostering a positive relationship between government agencies and constituents.
- Maintained up-to-date understanding of changing tax codes by attending professional development seminars and training sessions regularly.
- Enhanced interdepartmental cooperation through regular collaboration with legal teams during dispute resolution processes.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Tax Examiner Tech
IRS
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Assisted in the implementation of new tax policies, ensuring a smooth transition for all affected parties.
- Provided expert advice regarding tax liabilities for various types of entities such as corporations, partnerships, non-profit organizations, trusts, or estates.
- Established solid relationships with taxpayers by addressing inquiries promptly while demonstrating knowledge of current tax laws.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Maintained up-to-date understanding of changing tax codes by attending professional development seminars and training sessions regularly.
Contact Representative
IRS
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
1040-X Tax Examiner
IRS
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
- Investigated and pursued delinquent accounts.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Provided expert advice regarding tax liabilities for various types of entities such as corporations, partnerships, non-profit organizations, trusts, or estates.
- Educated taxpayers about their rights and obligations under the law, fostering a positive relationship between government agencies and constituents.
- Negotiated payment plans tailored to individual circumstances, promoting successful resolution of delinquent accounts.
- Researched tax issues and stayed current on all federal and state tax laws.
- Analyzed tax issues and made recommendations for remediation to management.
- Attended continuing education and Type courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
Mail Clerk
IRS
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
Education
Medical Assistance - Medical Assistance
Kaplan College
Clovis, CA02.2018
Master - Political Science
Guru Nana Dev University
Amritsar 04.2005
Bachelor Of Education - Arts
Mata Ganga Girls Collage
Tarn Taran04.2003
High School Diploma - Arts Education
Mata Ganga Girls Collage
Tarn Taran 04.2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Excellent communication
- Multitasking Abilities
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Reward best employee
Certification
CPR certified
Additional Information
Employee of the month
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Te Tech
IRS
Tax Examiner Ast
IRS
Tax Examiner Tech
IRS
Contact Representative
IRS
1040-X Tax Examiner
IRS
Mail Clerk
IRS
Medical Assistance - Medical Assistance
Kaplan College
Master - Political Science
Guru Nana Dev University
Bachelor Of Education - Arts
Mata Ganga Girls Collage
High School Diploma - Arts Education
Mata Ganga Girls Collage