Summary
Overview
Work History
Education
Skills
Timeline
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Sharat Saavedra

North Bergen,NJ

Summary

Experienced Guest Service Team Leader adept at driving guest satisfaction and motivating team members. Strong problem-solving and communication skills with a focus on customer relationship management. Proven track record of improving operational efficiency and creating memorable guest experiences.

Overview

4
4
years of professional experience

Work History

Guest Service Team Leader

Metlifestadium
East Ruth, NJ
04.2024 - Current
  • Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.
  • Ensured compliance with health and safety regulations as well as company policies and procedures.
  • Provided feedback to management on areas for improvement within the department or organization.
  • Assigned tasks to team members based on their skillset, availability and workload requirements.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.

E-Commerce Fulfillment Associate

Yoox Net-a-porter Group
Mahwah, NJ
05.2022 - Current
  • Packed items according to customer's specifications and requirements.
  • Filled orders according to defined standards using standard picking system.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Inspected incoming materials for quality assurance purposes.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operated handheld scanners to track merchandise throughout fulfillment process.

Server

Noches De Colombia
West New York, NJ
02.2021 - 05.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.

Education

Associate of Science - Nursing

Hudson County Community College
Jersey City, NJ
05-2026

Skills

  • Guest Relations
  • Team Management
  • Customer Service
  • Guest Engagement
  • Data Entry
  • Computer Skills
  • Detail Oriented
  • Cash handling experience
  • Food and Beverage Area Setup
  • Language proficiency
  • Knowledge of local area
  • First Aid Training

Timeline

Guest Service Team Leader

Metlifestadium
04.2024 - Current

E-Commerce Fulfillment Associate

Yoox Net-a-porter Group
05.2022 - Current

Server

Noches De Colombia
02.2021 - 05.2022

Associate of Science - Nursing

Hudson County Community College

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Sharat Saavedra