Summary
Overview
Work History
Education
Skills
Certification
Publications
Certificates
Websites
Volunteer Experience
Timeline
Generic

Sharath Prabhakar

Charlotte,North Carolina

Summary

I am a senior Mobility and IOT Architect seeking an opportunity to become part of a professional, cross- functional team

engaged in a technically challenging and customer-oriented role. Look forward to a challenging roles that will eventually conceptualize into a satisfactory and long-lasting alliance with

customers and partners.

Brief introduction about me : Have 15+ years of experience in Post/Pre sales in designing, implementing and supporting

various types of Mobility and IOT networks across the globe. Experienced in designing Enterprise Wireless, Routing and Switching

and Security systems for major partners . Designed and deployed complete Mobility portfolio from WiFi to 4G/LTE and

now next generation 5G ,for major Service Providers. Currently designing Wireless network for IOT solutions like

connected car , connected manufacturing,retail analytics and many more .Possess global experience and expertise, having worked across Bangalore, Singapore, Sydney, and the USA.

Adept at building high-performing teams, streamlining support processes, and leading cross-functional collaboration to ensure operational excellence. Passionate about mentoring, team development, and strategic problem-solving to enhance efficiency and customer satisfaction

Overview

16
16
years of professional experience
1
1
Certification

Work History

IOT Architect

Cisco Systems
Charlotte, US
04.2020 - Current
  • Led cross-functional initiatives to align IoT strategy with customer needs, enhancing operational efficiency.
  • Designed and implemented technical architectures to seamlessly integrate IoT solutions into strategic initiatives for key customers.
  • Defined IoT and data offloading use cases and developed compelling business cases for joint go-to-market strategies leveraging Cisco's IoT architecture.
  • Provided leadership in IoT architecture development and contributed to enterprise-wide architecture activities.
  • Specialized in delivering mission-critical IoT solutions across various sectors.
  • Partnered with sales and engineering teams to shape Cisco's IoT roadmap for customers, channel partners, and account teams.
  • Contributed to defining future IoT technology architectures and strategies for customers.
  • Spearheaded customer success initiatives, ensuring seamless integration of IOT solutions for long-term impact.
  • Partnered with Sales, Product, and Engineering to develop support structures that scale effectively.
  • • Championed process improvements, reducing issue resolution times and increasing customer engagement.

Solutions Architect Service Provider Wi-Fi/Mobility Specialist

Cisco Systems
Durham, US
04.2016 - 04.2020
  • SP Wi-Fi solutions Architect role involves design, deployment and supports of Service Provider Wi-Fi accounts for Cisco Services
  • Customer includes - Charter communications, Time-Warner Corporation Shaw communications, T Mobile, AT&T
  • Responsible for the delivery of Wireless Planning, Design, Implementation & Optimization Services to Cisco's major accounts
  • Perform architectural planning and design, as well as configuration and integration support within project delivery and ongoing consultative engagements
  • Provide operational support for complex, wireless network deployments
  • Managed large-scale support operations, ensuring optimal performance for enterprise customers.
  • Developed strategies for customer retention and satisfaction, strengthening long-term business relationships.
  • Led team development efforts, mentoring professionals to enhance their skills and leadership capabilities.
  • Identify & document design/architecture best practices for global Cisco Services adoption

Network Consulting Engineer

Cisco Systems
Durham, US
12.2013 - 04.2016
  • Delivery of Wireless Architectural Planning, Design, Implementation & Optimization Services
  • Perform full RF assessments, pre/post site surveys, and remediation of enterprise environments
  • Provide operational support & troubleshooting for advanced wireless network deployments
  • Identify & document WLAN best practices for global Cisco Services adoption
  • Serve as a trusted advisor in often complex client environments
  • Collaborate with sales and engineering team to recommend and close Mobility opportunities
  • Knowledge Transfers to clients on fully implemented solutions

WIRELESS ESCALATION ENGINEER TAC

Cisco Systems
Bangalore/Singapore/Sydney, US
11.2008 - 11.2013
  • Provide operational support & troubleshooting for advanced wireless network deployment
  • Analyze and diagnose new wireless connectivity problems every day in 802.11 a/b/g/n ac/ac2 space
  • Prioritize and expedite network down issues and highly critical problem contributing to minimize network downtime
  • Led high-priority customer escalations, ensuring rapid resolution and stakeholder satisfaction.
  • Established best-in-class troubleshooting frameworks, reducing downtime and improving service standards.
  • Created training programs to enhance team knowledge and response capabilities.

Education

BACHELOR OF TECHNOLOGY - ELECTRICAL AND ELECTRONICS ENGINEERING

PES College of Engineering
Belgaum
01.2008

Skills

  • Wi-Fi
  • PMIPv6
  • EOGRE
  • 4G/LTE/5G
  • IoT
  • Hotspot 20
  • Connected Everything
  • Connected Cars
  • Industry 40
  • ISA 95
  • Catalyst Switching /Routing
  • Networking infrastructure design
  • Technical architecture design

Certification

  • CCIE Wireless 44318
  • Cisco Certified Network Associate (CCNA) - Routing and Switching, Wireless, Service Provider.
  • ITILv3 Foundation Certified
  • Cisco Certified Network Professional (CCNP) - Routing and Switching, Wireless.

Publications

  • PMIPv6
  • EAP SIM and EAP AKA
  • EOGRE

Certificates

CCIE Wireless

Volunteer Experience

Cisco’s Network Emergency Response Vehicle (NERV) 2.0 engineer

Humans for Habitat Volunteer

Central Foodbank ,NC weekend volunteer

Timeline

IOT Architect

Cisco Systems
04.2020 - Current

Solutions Architect Service Provider Wi-Fi/Mobility Specialist

Cisco Systems
04.2016 - 04.2020

Network Consulting Engineer

Cisco Systems
12.2013 - 04.2016

WIRELESS ESCALATION ENGINEER TAC

Cisco Systems
11.2008 - 11.2013

BACHELOR OF TECHNOLOGY - ELECTRICAL AND ELECTRONICS ENGINEERING

PES College of Engineering

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Sharath Prabhakar