Sharath Kumar

• Responded to and resolved technical support tickets related to [hardware/software/network issues].
• Provide first and second-level support to end-users for hardware, software, and network issues.
• Diagnose and troubleshoot system failures, application errors, and connectivity problems.
• Install, configure, and maintain desktop and laptop systems, printers, and other peripherals.
• Manage Active Directory accounts, group policies, and user permissions.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Update operating systems, applications, and antivirus software to ensure optimal performance and security.
• Log, track, and resolve technical incidents using ticketing systems (e.g., ServiceNow)
• Escalate complex issues to higher-level IT teams when necessary.
• Assist users in understanding and effectively utilizing systems and applications.
• Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity.
• Collaborate with network administrators to resolve escalated issues.

Administration, Installing of Windows based operating Systems of windows 10 and 11.

 Installing various applications and programs for end users.

 Assisting the staff with their computer problems - hardware as well as software.

 Assist in examination of network server’s equipment and Maintenance of networking systems.

 Troubleshooting routine problems and maintenance of servers.

 Ability to handle computer hardware and software.  Configure and maintain routers, switches, and other network devices.

 Establish and maintain user accounts, permissions.

 knowledge of various operating systems and security software for desktops and mail servers.

 Configuring MS Outlook.

 Backup and restore of PST files in outlook.

 Trouble shooting mail related problems.

 Updating the Anti-virus, patches and Services packs