Sharay Herron
South Bend,Indiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Dynamic Synergy
Mishawaka, IN
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Process recertification paperwork for DME equipment
- Communicate with patients and physician's office to follow up on recertification paperwork
- Follows Medicaid and Medicare insurance guidelines to process paperwork
- Enters in billing HCPC codes for medical supplies
- Follows HIPPA guidelines to protect patient privacy
Customer Service Representative
TruGreen
South Bend, IN
02.2017 - 10.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Managed customer's accounts and use cancel\save method to retain customer's
- Assisted customer's with billing questions and issues
Customer Service Representative
Alliance Communications
South Bend, IN
06.2015 - 08.2016
- Answered constant flow of customer calls with minimal wait times.
- Entered in information into computer to look up client vehicle insurance policies
- Dispatched roadside assistance to the client
- Located clients by using the computer navigation system
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Patient Care Assistant
Beacon Home Care
South Bend, IN
01.2013 - 05.2015
- Ran errands for patients, did shopping, and picked up other necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Scheduled and accompanied clients to medical appointments.
- Completed documentation of care, hospital actions and patient activities.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Transported food trays and aided with feeding.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Sales Associate/Cashier
Kohl's
South Bend, IN
10.2012 - 01.2013
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
Education
Professional Medical Office Diploma - Medical Office
American National University
South Bend, IN06.2017
High School Diploma -
Washington High School
South Bend, IN06.2011
Skills
- Call Documentation
- Customer Account Management
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Answering Customer Questions
- Telephone Management
- Answering Emails
- Critical Thinking
- Patient and Empathetic
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Dynamic Synergy
05.2019 - Current
Customer Service Representative
TruGreen
02.2017 - 10.2018
Customer Service Representative
Alliance Communications
06.2015 - 08.2016
Patient Care Assistant
Beacon Home Care
01.2013 - 05.2015
Sales Associate/Cashier
Kohl's
10.2012 - 01.2013
Professional Medical Office Diploma - Medical Office
American National University
High School Diploma -
Washington High School
Similar Profiles
Jennifer RenforthJennifer Renforth
Customer Service Representative at Dynamic SynergyCustomer Service Representative at Dynamic Synergy
Kristen PriceKristen Price
Quality Team Support at Dynamic SynergyQuality Team Support at Dynamic Synergy
Seth AdamsSeth Adams
Baseball Umpire at Dynamic Officials AssociationBaseball Umpire at Dynamic Officials Association
Nicholas PearsonNicholas Pearson
Sales Associate at Midwest Gun ExchangeSales Associate at Midwest Gun Exchange
Michael MangusMichael Mangus
Auto Body Shop Manager at Heart City ToyotaAuto Body Shop Manager at Heart City Toyota