Sharay Howard
Leominster,MA
Summary
Dynamic healthcare professional with extensive experience at Harvard University Health Services, excelling in patient care coordination and communication. Proven ability to enhance patient satisfaction through attentive service and effective problem-solving. Skilled in electronic health records management and fostering organizational growth, ensuring compliance with industry standards while optimizing operational efficiency.
Experienced with patient care, administrative duties, and record management. Utilizes strong organizational skills to maintain efficient healthcare operations. Knowledge of medical procedures and patient interaction enhances overall patient experience.
Health professional prepared to bring high level of care and efficiency to team. Extensive experience with patient care and administrative tasks, contributing to seamless workflow. Valued for collaborative teamwork and ability to adapt to changing healthcare environments. Proficient in patient communication and clinical support.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Assistant
Harvard University Health Services
02.2020 - 03.2025
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Participated in ongoing professional development opportunities to stay current with industry trends, contributing to enhanced service delivery.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Practice Manager
CareWell Urgent Care
05.2018 - 07.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 8 office personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Practice Manager
Beacon Primary Medical
04.2011 - 01.2019
- Oversaw accounting, budgeting, and financial reporting.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Education
GED -
Project Scale
Somerville, MADiploma - Substance Abuse Counceling
B.A.C.E.
Worcester06-2022
General - Medical Assistant
Bryman Institute
Brighton, MA01-2012
Skills
- Strong communication skills
- Organizational growth
- Vital signs monitoring
- Patient care coordination
- Documentation and reporting
- Healthcare administration
- Medical billing and coding
- Patient confidentiality maintenance
- Medication administration assistance
- Electronic health records management
- Medical terminology proficiency
- Attention to detail
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Black Addiction Councilor
- Substance Abuse Counseling
- Domestic Violence Advocate
- Medical Assistant
Timeline
Health Assistant
Harvard University Health Services
02.2020 - 03.2025
Practice Manager
CareWell Urgent Care
05.2018 - 07.2019
Practice Manager
Beacon Primary Medical
04.2011 - 01.2019
GED -
Project Scale
Diploma - Substance Abuse Counceling
B.A.C.E.
General - Medical Assistant
Bryman Institute
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