Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
21
21
years of professional experience
Work History
Founder and Owner
Sharay’s ExtraOrdinary Cleaning Services
New Haven, CT
07.2022 - Current
Managed daily operations of business, including hiring and training staff.
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.
Maintained relationships with existing clients by providing superior customer service.
Medical Transportation Driver
WMC Express
New Haven, CT
06.2018 - 07.2022
Provided safe and timely transportation for patients to medical appointments.
Maintained records of patient pick-up, drop-off times and destinations in log book.
Inspected vehicle daily to ensure safety and cleanliness standards were met.
Assisted passengers with mobility issues into and out of vehicles when necessary.
Complied with all applicable traffic laws while operating a company vehicle.
Department Manager
Walmart
Brandford, CT
08.2017 - 06.2018
Developed strategies to improve customer service and increase sales by 10% within 6 months.
Ensured compliance with all safety regulations in the workplace.
Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Unit Clerk, CCU
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
07.2006 - 09.2012
Ordered office supplies, equipment, and other materials as needed.
Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
Prepared discharge summaries following completion of a patient's stay in the facility.
Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
Reviewed medical records for completeness prior to release or transfer of files.
Assisted in maintaining inventory levels of medical supplies in assigned areas.
Acted as liaison between patients and family members and healthcare providers.
Assisted in the preparation of patient charts and medical records.
Greeted patients, answered phone calls, and provided general information to visitors.
Performed data entry into an electronic health record system.
Maintained confidentiality of all patient information.
Provided support to physicians and nursing staff with administrative tasks.
Scanned documents into computer databases for storage purposes.
Organized and maintained filing systems for patient records.
Unit Clerk, OR
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
06.2004 - 07.2006
Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Answered phones to transfer calls or relay messages to patients or staff.
Assisted nursing and medical staff in clerical duties to support patient care.
Prepared charts for outpatient and inpatient services.
Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Screened calls and collected messages for unit personnel to promote team efficiency.
Engineering Secretary
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
02.2004 - 06.2006
Provided administrative support to engineering staff with day-to-day operations, including scheduling meetings, preparing agendas and taking meeting minutes.
Maintained filing systems for engineering department records and documents.
Drafted written correspondence such as letters, memos, emails and other documents.
Assisted with special projects and research as needed.
Performed data entry into various software programs related to engineering projects.
Prepared presentations using PowerPoint for Engineering Department meetings.
Developed effective working relationships with internal departments and external vendors.