Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARAYAH Peterka

Westland,PA

Summary

Enthusiastic about helping patients get necessary medical support through obtaining authorizations, scheduling procedures and coordinating paperwork. I am detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in eStar, OnBase, RedCap and eFax.

During the entirety of my employment history I have been very self motivated to achieve and learn as much as I can. My goal is consistency to grow within the company, and become an essential part of the team.

Overview

12
12
years of professional experience

Work History

Patient Service Specialist

Vanderbilt University Medical Center
04.2021 - 12.2022
  • Greet patients and guests upon arrival
  • Scan the reception area periodically to ensure that each patient is checked in
  • If uncertain, verify patient's status
  • Proactively communicate wait times or delays to patients at the time of check- in
  • Provide updates to patients regarding revised wait times
  • Maintain an organized work area and professional appearance
  • Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings
  • Place caller on hold with permission from caller and for appropriate time frames
  • Provide complete transfer assistance to all incoming calls when needed
  • Demonstrate phone service etiquette
  • Listen to patient and direct call to the appropriate person
  • Schedule patient appointments with providers
  • Follow appropriate steps to forward calls to the answering service at the end of each day
  • Take accurate messages with appropriate detail
  • Confirm patient appointments
  • Pull and prepare patient charts for next-day visits
  • Demonstrate on-stage behavior in all setting viewed by patients or visitors
  • Demonstrate off-stage behavior expected in all settings when representing
  • VPA
  • Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry;
  • Forwards messages to the appropriate recipient in a timely manner following
  • Page 4 clinical protocol
  • Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation
  • Demonstrate ability to identify and proactively assist a patient or visitor
  • Provide accurate and complete directional assistance independently or using appropriate resources
  • Schedule, pull, and prepare patient charts for same-day visit
  • Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review "display notes" for Referral and Central Registration needs;
  • Accurately determine which account to use for the visit
  • See Financial
  • Screening Policy regarding payment responsibilities
  • Collect co-payments
  • Document in EPIC
  • Provide receipt
  • Determine if referral is needed from insurance and is in place for the visit
  • Verify demographic & insurance information via open-ended questions: Name-
  • Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance
  • Information Emergency Contact Information
  • If insurance has changed, update the registration
  • Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary
  • Imprint with correct patient data Release of Information/Assignment of
  • Benefits Clinical Intake Screening or History Forms
  • Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions
  • File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions
  • Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number;
  • Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked
  • Collect self-pay balances per clinic policy; verify whether patient’s account shows a credit balance prior to collecting any co-pays; post professional charges
  • Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily)
  • Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit
  • Prepare paper patient charts for storage or consolidation with the main medical record
  • Respond to patient or other requests for medical record copies
  • Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards
  • Page 5
  • Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards.

Patient Appointment Coordinator

Vanderbilt Medical Center
04.2021 - 12.2022
  • I have also been working with our PAC team for several months
  • The added responsibilities are as follows
  • Creating new patient charts using eFax and the Epic system
  • Uploading patient demographics and insurance details
  • Contacting referring offices for scheduling and patient details
  • Scheduling new patient appointments through referrals
  • Mailing out new patient information.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Designer and Customer Service Consultant

Keller And Stein Flortist
08.2020 - 03.2021
  • Keeping the office organized and up to date with billing and all received payments
  • Personal Duties include any and all manual information entry
  • Keeping all aspects of the business organized and up to date with all scheduling and billing
  • Vacuuming and sanitizing the office areas daily
  • Caring for and walking the office dogs
  • Delivering vehicles to customers or dealerships
  • Keeping track of any and all employee information and hours/scheduling
  • Creating cleaning routes for our commercial hood cleaning and filing away each job
  • Most importantly keeping up appearances and relationships with all of our customers
  • Running all social media platforms for several businesses that were an extension of MotorCity (I.e., MotorCity Detail, MotorCity Power Wash,
  • MotorCity Hood cleaning, MotorCity Truck Wash, MotorCity Deck), Keller and Stein Florist
  • Personal responsibilities include processing flower shipments, pruning the flowers at periodic intervals, and arranging marketable bouquets
  • Answering phones and helping walk in customers with personalized orders and floral recommendations.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.

Administrative Assistant

MotorCity Detail LLC
08.2020 - 03.2021
  • Primary duties include answering the phones and scheduling any and all appointments for all branches of the company
  • (i.e
  • Auto Detailing, Residential
  • Power Washing, Commercial Power Washing, Deck Cleaning, Sanitizing)

Assistant Manager

Speedway LLC
02.2018 - 08.2020
  • Primary duties include developing and directing the store's employees as well as completing cash handling, safety, maintenance and merchandising responsibilities
  • In the Store Manager's absence, the Co-
  • Manager is responsible for the operation of the store
  • Personal duties also include sales, inventory, billing and orders and dealing with all vendors.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Flight Coordinator Specialist

Gate Gourmet
08.2015 - 11.2017
  • Communicated with onboard service staff to determine flight components such as passenger counts, special meals and crew meals.
  • Communicated problems and delays and handled relevant paperwork.
  • Coordinated meal counts with customer counts for each day's flights.
  • Communicated instructions to pilots through clear delivery and enunciation.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Had international security clearance to complete the catering of the international airlines we serviced.

Team member

Taco Bell
11.2012 - 04.2015
  • Primary job duties include greeting guests, taking food and drink orders, preparing food and drink, maintaining a clean work environment, and answering questions about menu items and promotions
  • Ability to use cash registers, ovens, microwaves, and other various pieces of kitchen equipment
  • Also, operation of drive-thru windows and take inventory
  • Personal duties included management of shifts and employees
  • Responsibility of counting drawers at the end of shifts and focusing on customer satisfaction


Education

Psychology

Schoolcraft College

High School Diploma -

Garden City High School
Garden City, MI
06.2012

Skills

  • Microsoft office
  • Word, Excel and PowerPoint
  • Administration and Management
  • Customer and Personal Service
  • Running social media for businesses
  • Documenting and Recording Information
  • Patient Confidentiality and Data Security
  • Insurance Information Collection
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Staff Management

Timeline

Patient Service Specialist

Vanderbilt University Medical Center
04.2021 - 12.2022

Patient Appointment Coordinator

Vanderbilt Medical Center
04.2021 - 12.2022

Designer and Customer Service Consultant

Keller And Stein Flortist
08.2020 - 03.2021

Administrative Assistant

MotorCity Detail LLC
08.2020 - 03.2021

Assistant Manager

Speedway LLC
02.2018 - 08.2020

Flight Coordinator Specialist

Gate Gourmet
08.2015 - 11.2017

Team member

Taco Bell
11.2012 - 04.2015

Psychology

Schoolcraft College

High School Diploma -

Garden City High School
SHARAYAH Peterka