Enthusiastic about helping patients get necessary medical support through obtaining authorizations, scheduling procedures and coordinating paperwork. I am detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in eStar, OnBase, RedCap and eFax.
During the entirety of my employment history I have been very self motivated to achieve and learn as much as I can. My goal is consistency to grow within the company, and become an essential part of the team.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Vanderbilt University Medical Center
04.2021 - 12.2022
Greet patients and guests upon arrival
Scan the reception area periodically to ensure that each patient is checked in
If uncertain, verify patient's status
Proactively communicate wait times or delays to patients at the time of check- in
Provide updates to patients regarding revised wait times
Maintain an organized work area and professional appearance
Respond to each call with the standard greeting: Clinic name or other identifier; Your name; answer call within 3 rings
Place caller on hold with permission from caller and for appropriate time frames
Provide complete transfer assistance to all incoming calls when needed
Demonstrate phone service etiquette
Listen to patient and direct call to the appropriate person
Schedule patient appointments with providers
Follow appropriate steps to forward calls to the answering service at the end of each day
Take accurate messages with appropriate detail
Confirm patient appointments
Pull and prepare patient charts for next-day visits
Demonstrate on-stage behavior in all setting viewed by patients or visitors
Demonstrate off-stage behavior expected in all settings when representing
VPA
Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry;
Forwards messages to the appropriate recipient in a timely manner following
Page 4 clinical protocol
Respond to all messages using correct spelling, grammar, and commentary appropriate for medical record documentation
Demonstrate ability to identify and proactively assist a patient or visitor
Provide accurate and complete directional assistance independently or using appropriate resources
Schedule, pull, and prepare patient charts for same-day visit
Organize and prepare patient records daily (pull patient charts and organize chart for visit); Ensure privacy by adhering to sign-in standard format; Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers; Review "display notes" for Referral and Central Registration needs;
Accurately determine which account to use for the visit
Determine if referral is needed from insurance and is in place for the visit
Verify demographic & insurance information via open-ended questions: Name-
Accuracy and Spelling SSN Address Phone-Work and Home Employer Insurance
Information Emergency Contact Information
If insurance has changed, update the registration
Scan insurance cards; Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device; Rank each card as primary, secondary, or tertiary
Imprint with correct patient data Release of Information/Assignment of
Benefits Clinical Intake Screening or History Forms
Maintain orderly appearance of reception area; Ensure method for accountability of each patient check-in; Proactively communicate with patients about delays; Manage reception area disruptions
File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts; Respond accurately to Frequently Asked Questions
Collect encounter forms and verify accuracy and completeness- Date of service; Encounter # and billing #; Attending Physician's name and number;
Clinic location code; CPT codes and modifiers; ICD-10 codes; Referring provider for new patients when consultation charge is marked
Collect self-pay balances per clinic policy; verify whether patient’s account shows a credit balance prior to collecting any co-pays; post professional charges
Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily)
Complete Medical Records processes; prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit
Prepare paper patient charts for storage or consolidation with the main medical record
Respond to patient or other requests for medical record copies
Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards
Page 5
Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards.
Patient Appointment Coordinator
Vanderbilt Medical Center
04.2021 - 12.2022
I have also been working with our PAC team for several months
The added responsibilities are as follows
Creating new patient charts using eFax and the Epic system
Uploading patient demographics and insurance details
Contacting referring offices for scheduling and patient details
Scheduling new patient appointments through referrals
Mailing out new patient information.
Established and updated work schedules to account for changing staff levels and expected workloads.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Designer and Customer Service Consultant
Keller And Stein Flortist
08.2020 - 03.2021
Keeping the office organized and up to date with billing and all received payments
Personal Duties include any and all manual information entry
Keeping all aspects of the business organized and up to date with all scheduling and billing
Vacuuming and sanitizing the office areas daily
Caring for and walking the office dogs
Delivering vehicles to customers or dealerships
Keeping track of any and all employee information and hours/scheduling
Creating cleaning routes for our commercial hood cleaning and filing away each job
Most importantly keeping up appearances and relationships with all of our customers
Running all social media platforms for several businesses that were an extension of MotorCity (I.e., MotorCity Detail, MotorCity Power Wash,
Personal responsibilities include processing flower shipments, pruning the flowers at periodic intervals, and arranging marketable bouquets
Answering phones and helping walk in customers with personalized orders and floral recommendations.
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Administrative Assistant
MotorCity Detail LLC
08.2020 - 03.2021
Primary duties include answering the phones and scheduling any and all
appointments for all branches of the company
(i.e
Auto Detailing, Residential
Power Washing, Commercial Power Washing, Deck Cleaning, Sanitizing)
Assistant Manager
Speedway LLC
02.2018 - 08.2020
Primary duties include developing and directing the store's employees as well as completing cash handling, safety, maintenance and merchandising responsibilities
In the Store Manager's absence, the Co-
Manager is responsible for the operation of the store
Personal duties also include sales, inventory, billing and orders and dealing with all vendors.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Flight Coordinator Specialist
Gate Gourmet
08.2015 - 11.2017
Communicated with onboard service staff to determine flight components such as passenger counts, special meals and crew meals.
Communicated problems and delays and handled relevant paperwork.
Coordinated meal counts with customer counts for each day's flights.
Communicated instructions to pilots through clear delivery and enunciation.
Delivered catered food and supplies to facility for on-time set-up.
Secured personal and company goods against robbery, vandalism and illegal entry.
Had international security clearance to complete the catering of the international airlines we serviced.
Team member
Taco Bell
11.2012 - 04.2015
Primary job duties include greeting guests, taking food and drink orders, preparing food and drink, maintaining a clean work environment, and answering questions about menu items and promotions
Ability to use cash registers, ovens, microwaves, and other various pieces of kitchen equipment
Also, operation of drive-thru windows and take inventory
Personal duties included management of shifts and employees
Responsibility of counting drawers at the end of shifts and focusing on customer satisfaction
EXECUTIVE ASSISTANT to the EXECUTIVE MEDICAL DIRECTOR, ASSOCIATE NURSING OFFICER and ASSOCIATE OPERATING OFFICER at VANDERBILT UNIVERSITY MEDICAL CENTER VANDERBILT HEART and VASCULAR INSTITUTE (VHVI)EXECUTIVE ASSISTANT to the EXECUTIVE MEDICAL DIRECTOR, ASSOCIATE NURSING OFFICER and ASSOCIATE OPERATING OFFICER at VANDERBILT UNIVERSITY MEDICAL CENTER VANDERBILT HEART and VASCULAR INSTITUTE (VHVI)
Program Manager at Vanderbilt University Medical Center, Vanderbilt Home Care ServicesProgram Manager at Vanderbilt University Medical Center, Vanderbilt Home Care Services
Associate Health Services Research Analyst at Vanderbilt University Medical CenterAssociate Health Services Research Analyst at Vanderbilt University Medical Center