Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharayah Van Ingen

Trinidad,CA

Summary

Friendly and dependable customer service professional with experience in direct customer interaction, problem resolution, and membership sales. Skilled at building rapport, handling transactions, and supporting front-line operations with clear communication and attention to detail. Brings a positive attitude and strong work ethic to every customer-facing role.

Overview

9
9
years of professional experience

Work History

Staff Services Analyst

Caltrans
Eureka, CA
04.2024 - 03.2025
  • Delivered analytical and administrative support for fleet management, statutory inspections, training coordination, and fuel programs.
  • Audited repair work orders and employee labor time entries to ensure accuracy, compliance, and efficient resource use.
  • Created reports and dashboards for emissions compliance, statutory inspections, and preventative maintenance using Microsoft Office and fleet databases.
  • Administered customer satisfaction surveys, analyzed responses, and proposed customer service improvements.
  • Coordinated shop training logistics, analyzed contract needs, and maintained training and contract data systems.
  • Reviewed and maintained records for fuel card programs, prepared usage reports, and flagged anomalies for resolution.
  • Supported confidential personnel tasks such as timekeeping, scheduling, and staff communications.
  • Managed administrative tasks including safety reports, equipment plans, and documentation of emergency procedures.
  • Communicated with vendors and internal teams to coordinate facility maintenance projects and ensure timely completion.

Office Technician

California Department of Corrections and Rehabilitation
Coalinga
11.2021 - 06.2022
  • Processed high volumes of incoming and outgoing legal, official, and confidential mail for inmate and institutional communications.
  • Logged and tracked confidential legal mail using specialized computer programs to ensure proper handling, documentation, and chain of custody.
  • Screened all incoming mail and packages for contraband and prohibited items, ensuring strict adherence to security protocols and institutional policies.
  • Distributed and retrieved mail across multiple facility buildings, maintaining delivery accuracy and timely service.
  • Maintained detailed records of mail activity and collaborated with staff to resolve delivery discrepancies or special mail handling requests.
  • Operated hand carts and dollies to transport mail and packages, regularly lifting up to 25 pounds and performing physically demanding tasks.
  • Participated in mandatory in-service training and staff meetings to stay current on evolving mailroom procedures and compliance standards.
  • Supported other administrative functions as needed, contributing to the overall efficiency and security of institutional operations.

Office Assistant

California Department of Corrections and Rehabilitation
Coalinga/Corcoran
05.2018 - 11.2021
  • Handled incoming and outgoing legal, official, and confidential mail for institutional operations and inmate communication.
  • Searched and screened mail for contraband to maintain institutional safety.
  • Drafted and issued official notices to inmates regarding withheld mail due to contraband findings; maintained organized records of all contraband incidents in compliance with institutional policies and documentation standards.
  • Delivered and picked up mail across facility buildings, using dollies and other equipment as needed.
  • Performed physically demanding tasks including bending, lifting, and standing for extended periods.
  • Participated in regular training and meetings to stay informed on policy and compliance standards.

Cashier

Surf Thru Express Car Wash
Clovis, CA
05.2016 - 01.2018
  • Delivered friendly, responsive customer service at a high-traffic carwash, handling cash and card transactions and resolving customer concerns in person and over the phone.
  • Promoted and sold monthly and annual membership plans, completed applications, activated memberships, and maintained digital and hard copy membership records.
  • Trained new employees on procedures and systems at multiple locations across California; supported new store openings and participated in candidate interviews.
  • Maintained organized office environments, tracked inventory, assembled promotional displays, and advised management on supply needs.
  • Demonstrated adaptability and leadership in both customer-facing and administrative responsibilities.

Education

GED -

Clovis Adult School
Clovis, CA
01-2014

Skills

  • Customer Service & Communication
  • Administrative Support
  • Report Generation & Data Analysis
  • Microsoft Office Suite (Excel, Word, Outlook, Access)
  • Database Management
  • Scheduling & Timekeeping
  • Training & Onboarding
  • Regulatory Compliance
  • Fleet & Asset Management
  • Contract & Vendor Coordination

Timeline

Staff Services Analyst

Caltrans
04.2024 - 03.2025

Office Technician

California Department of Corrections and Rehabilitation
11.2021 - 06.2022

Office Assistant

California Department of Corrections and Rehabilitation
05.2018 - 11.2021

Cashier

Surf Thru Express Car Wash
05.2016 - 01.2018

GED -

Clovis Adult School

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