SHARAYLA MITCHELL
Administrative Assistant, Customer Service, Office Manager
Denton,TX
Summary
Administrative Assistant with a demonstrated history of delivering great customer service in high-pressure circumstances. Possessing a great eye for detail and solid decision-making abilities to effectively handle several concurrent jobs. Self-motivated work ethic for successful performance in individual or team settings. Dedicated administrative specialist with expertise in high-pressure workplace environments. Team player with proficiency in accomplishing a variety of clerical chores and providing staff assistance. Professional who is responsible, timely, and productive while working with little supervision.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant II
Denton County Public Health
01.2020 - 01.2023
- Answers high volume calls, greets guests, and answers questions about the county or a specific department, as well as directing visitors to the appropriate staff or department
- Booking appointments and attending staff meetings
- Processes outgoing mail and delivers it to the intended recipient
- Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; establishes and maintains files
- Such as: Mazik, Immtrac, Quickbase, Smartsheet, eClinicals etc
- Assistance with COVID clinical and preparing patient records as needed.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Service Desk
Discovery Inc
Remote
11.2018 - 01.2020
- Support at the desk and on-call technical assistance are also provided
- Obeys first-level support for predetermined issues and, if required, escalates tickets
- Configured hardware, devices, and software to set up work stations for employees.
- Calls were monitored and concerns were noted using issue tracking software
- The agent then consulted a knowledge library to determine the most ejective remedies and followed up with callers to ensure satisfaction
- Support was offered to end users for their personal computers' hardware and software
- PC and all associated peripheral devices were installed for the end-user
- Responsible for maintaining statistics reports and documentation, including issue and difficulty reporting, departmental statistical reporting, and effectiveness
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Front Desk
One Touch Beauty Bar
12.2018 - 01.2019
- Attending to customers, kept records of visits and appointments
- Collating and entering daily sales into the system
- Making a schedule and organizing staff meetings
- Answered telephones and assisted customers in a high volume, deadline driven environment
- Rapidly and calmly resolved all customer complaint
- Ensured the comfort of all guests in the reception area and accommodated special requests
- Ensured the comfort of all guests in the reception area and accommodated special requests/ reporting
- Create user accounts and process forms for user moves, user transfers, and user changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Event Facilitator
The Center of Transforming Lives
01.2017 - 12.2018
- Greeted guests who arrived and departed in a friendly manner
- Events such as: Weddings, Graduation parties, Birthday parties, wedding receptions, etc
- Paperwork such as: Excel, Office Work, Faxing, Organizing paperwork,
- Submissions, Money orders.
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Hired, trained and supervised volunteers and support staff required for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
Education
High School Diploma -
Crowley High School
Crowley, TX 01.2019 - 05.2019
Social Work
The University of Texas At Arlington
Arlington, TX 01.2021 - Current
Skills
Interpersonal communicationundefined
Timeline
Social Work
The University of Texas At Arlington
01.2021 - Current
Administrative Assistant II
Denton County Public Health
01.2020 - 01.2023
High School Diploma -
Crowley High School
01.2019 - 05.2019
Front Desk
One Touch Beauty Bar
12.2018 - 01.2019
Service Desk
Discovery Inc
11.2018 - 01.2020
Event Facilitator
The Center of Transforming Lives
01.2017 - 12.2018
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