Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Sharbel Abinajm

Santa Cruz,CA

Summary

Experienced security and public safety professional in program development, training, policy, and procedure. Throughout my diverse career, spanning various realms of security and public safety, I have cultivated a comprehensive skill set that encompasses program development, training, policy formulation, and stakeholder engagement. My journey has been a testament to my unwavering commitment to excellence, demonstrated by my adept collaboration with cross-functional stakeholders—from government officials to public to drive program development and navigate post-incident scenarios with meticulous precision.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Safety and Security Officer II

Stanford Health Care
Palo Alto , CA
03.2019 - Current
  • Protects the system by defining access privileges, control structures, and resources.
  • Recognizes problems by identifying abnormalities and reporting violations.
  • Implements security improvements by assessing the current situation, evaluating trends, and anticipating requirements.
  • Determines security violations and inefficiencies by conducting periodic audits.
  • Upgrades the system by implementing and maintaining security controls.
  • Keeps users informed by preparing performance reports and communicating system status.
  • Maintains quality service by following the organization's standards.
  • Maintains technical knowledge by attending educational workshops, reviewing publications.
  • Ensured compliance with applicable federal, state, and local laws pertaining to health, safety, and security standards.
  • Monitored entrances and exits to ensure that no unauthorized personnel enter or leave the premises.
  • Assisted visitors with directions or information about the facility's rules and regulations.
  • Reviewed incident reports from staff members regarding any violations of safety protocols.
  • Assisted in the investigation of accidents and other safety-related issues.
  • Conducted security patrols of the premises to identify and address potential safety risks.
  • Coordinated with local law enforcement agencies regarding security matters.
  • Investigated reports of theft, vandalism, or other criminal activities on the property.
  • Developed and implemented safety policies and procedures for staff members.
  • Participated in training sessions related to safety protocols and regulations.
  • Maintained accurate records of all security incidents and investigations.
  • Inspected doors and windows regularly to ensure they are properly secured.
  • Conducted background checks on new employees prior to hiring them.
  • Responded to medical emergencies such as cardiac arrest or choking.
  • Enforced parking regulations by monitoring vehicle movement in parking lots.
  • Performed regular inspections of fire extinguishers, smoke detectors, alarm systems, and other safety-related equipment.
  • Provided escorts for individuals entering or leaving the building after hours.
  • Verified employee credentials before allowing access into restricted areas.
  • Provided emergency response services during crises or disasters.
  • Organized drills for emergency situations such as fires or earthquakes.
  • Monitored surveillance equipment, identified suspicious activity, and reported incidents to law enforcement.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Searched bags manually to identify prohibited items and contraband.
  • Identified suspicious activity to determine appropriate response.
  • Patrolled crowds during events to preserve order and promote security.
  • Maintained high levels of alertness throughout shifts.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.

Field Supervisor

Allied Universal Security Services
San Jose, CA
03.2017 - 06.2023
  • Coordinate teams, implement security protocol.
  • Direct, supervise, train, schedule, and give directions.
  • Incident Reports/Patrols.
  • Working with hospital management staff.
  • Managing Staff.
  • Performed maintenance checks on vehicles used by field personnel.
  • Ensured compliance with company policies and procedures as well as applicable laws and regulations.
  • Tracked inventory levels of parts and supplies used in the field operations department.
  • Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
  • Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
  • Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Monitored project progress against established timelines and budgets.
  • Developed, implemented, and monitored safety policies and procedures for all field staff.
  • Assigned duties to field personnel according to their qualifications or experience level.
  • Developed strategies for improving operational efficiency in the field operations department.
  • Interpreted engineering drawings, specifications and standards related to projects.
  • Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
  • Supervised and coordinated daily activities of field personnel to ensure efficient operations.
  • Monitored employee performance and provided feedback to enhance productivity.
  • Analyzed customer feedback regarding quality of service provided by field personnel.
  • Maintained accurate records of employee timecards, leave requests.
  • Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
  • Organized resources including equipment, materials and personnel in support of project objectives.
  • Implemented process improvements to enhance operational efficiency.
  • Managed contractors working on site according to terms specified in contracts.
  • Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
  • Identified cost savings opportunities through process optimization initiatives.
  • Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
  • Resolved customer issues and built strong, productive relationships with project stakeholders.
  • Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.
  • Monitored timelines, set up order of operations and managed field schedules.
  • Maintained positive vendor relationships and open lines of communication to enable resource availability.
  • Completed projects milestones on time by keeping team members on task and operating with efficiency.
  • Developed successful resolutions for issues that arose during field operations.
  • Implemented safety protocols, reducing workplace accidents by a significant percentage.
  • Initiated cost-saving strategies, contributing to budget efficiency.
  • Negotiated with suppliers and contractors, securing favorable terms and quality materials.
  • Managed equipment and materials inventory, ensuring availability and optimal use.
  • Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
  • Conferred with management, technical personnel or contractors to resolve problems or coordinate operations.
  • Coordinated with HR to address personnel issues, fostering a positive work environment.
  • Supervised and coordinated activities of field personnel to guarantee efficient task execution.
  • Facilitated training sessions for new hires, promoting a culture of continuous learning.
  • Supervised, coordinated, or scheduled activities of field team workers.
  • Created work crew schedules and delegated assignments.
  • Reported project progress, site problems and labor status to supervisors.
  • Trained and monitored employees to teach daily tasks and improve performance.

Sheriff Correctional Officer

County of Santa Cruz Sheriff
Santa Cruz, CA
07.2015 - 02.2017
  • Make periodic patrols of quarters and work areas, and initiate counts of inmates at regular and irregular intervals; maintain control and discipline, including the use of physical restraint and restraining devices; prevent the introduction of contraband into the institution.
  • Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmates' custody classification; check transportation vehicles daily.
  • Managed daily operations of the sheriff's office.
  • Supervised staff members and delegated tasks accordingly.
  • Served legal documents such as summonses, subpoenas, arrest warrants.
  • Participated in joint task forces with other law enforcement agencies as needed.
  • Performed community outreach programs to educate citizens on safety issues.
  • Arrested suspects when necessary according to state laws and regulations.
  • Provided testimony in court proceedings related to cases investigated by the Sheriff's Office.
  • Maintained records of arrests and citations issued.
  • Conducted traffic stops for suspected infractions or violations of motor vehicle laws.
  • Investigated complaints regarding illegal activities or violations of civil rights.
  • Responded to emergency calls for assistance from citizens or law enforcement agencies.
  • Provided guidance and instruction to new deputies on department policies and procedures.
  • Assisted in the collection of evidence at crime scenes and maintained chain-of-custody procedures for evidence collected.
  • Transported prisoners to detention facilities or courts as required.
  • Attended regular training sessions to stay up-to-date on law enforcement techniques and practices.
  • Ensured compliance with local, state, and federal laws governing law enforcement activities.
  • Monitored suspicious activity in assigned area to prevent criminal activity.
  • Conducted investigations and crime scene searches.
  • Interacted with victims and witnesses to gather information about crimes committed.
  • Enforced all laws, ordinances, and regulations.
  • Provided security in courtrooms, jails, and other public areas.
  • Apprehended and detained criminal suspects and law violators.
  • Investigated and reported accidents, dangerous streets, sidewalks, traffic lights and other hazardous conditions.
  • Monitored commercial and residential properties for security.
  • Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.
  • Coordinated routine evaluations with local, state and federal regulatory agencies.
  • Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
  • Monitored serving of warrants and assisted in making required arrests.
  • Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
  • Collaborated with divisional commanders to maintain consistency in all operations.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Inspected cells and conducted random searches of common areas.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
  • Implemented rehabilitation programs aimed at reducing recidivism among inmates.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Detected potential threats and quickly defused conflicts.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Inspected cells and other areas for contraband and safety hazards.
  • Provided first response medical care in emergency situations until professional medical staff could take over.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Supervised residents during meal distribution and intake, recreation time, and work-site performance.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Facilitated communication between inmates and facility staff, including relaying requests and grievances.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches, and recording fingerprints.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Served as a role model for inmates by demonstrating positive behavior, and promoting educational and vocational training programs.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Supervised inmates during day-to-day activities.
  • Reported on quality of inmate work and violations committed by prisoners.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Issued clothing, tools and other authorized items to inmates.
  • Maintained records of prisoners' identification and charges.
  • Transported inmates to court, doctor appointments and work sites.
  • Instructed inmates in work assignments and explained tasks.
  • Conducted fire, safety, and sanitation inspections.
  • Guarded facility entrances are used to screen visitors.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Provided supervisors with oral and written reports of work performed by inmates, inmate disturbances, and rule violations.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Conducted investigations of crimes committed within prisons.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Performed head counts, checking cells for missing inmates.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Served meals and dispensed medications to inmates.
  • Used appropriate means to discipline prisoners.

Sheriff Custody Support Assistant

County of Santa Clara Sheriff
Santa Clara, CA
12.2011 - 07.2015
  • Managed 10 rotating post assignments on 3 separate shifts.
  • Conducted end-user training sessions on software applications and hardware devices.
  • Developed user guides and training materials for new employees.
  • Coordinated with other departments to ensure customer satisfaction.
  • Reviewed customer requests to determine the best course of action for resolution.
  • Provided feedback on customer experience surveys as needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Encouraged customer loyalty through personalized service experiences.
  • Analyzed data from customer feedback forms to identify trends in complaints or suggestions.
  • Researched technical issues reported by customers and developed appropriate solutions.
  • Developed scripts for automated customer service responses to frequently asked questions.
  • Maintained records of customer service interactions using CRM software systems.
  • Identified areas of improvement within the organization's processes and procedures.
  • Managed service desk tickets, ensuring timely completion of tasks.
  • Provided telephone support to customers, responding to queries in a professional manner.
  • Performed troubleshooting activities to diagnose system issues and implement solutions quickly.
  • Assisted customers with technical inquiries, providing detailed and accurate information about products and services.
  • Ensured compliance with company policies when dealing with customer inquiries.
  • Collaborated with team members on projects related to improving the overall quality of service provided.
  • Created reports detailing customer service metrics such as response times, number of calls handled.
  • Supported users in setting up their accounts on various platforms such as email or social media.
  • Greeted visitors to welcome, provide directions and offer general information.
  • Configured computers, peripherals and accounts, setting security level.
  • Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
  • Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.
  • Supported end-users by responding quickly to phone messages and following up on complaints.
  • Communicated technical processes in clear language to keep non-technical personnel informed and updated.
  • Coordinated multiple resources to complete projects on time and within budget.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Drafted business correspondence to produce professional documents.
  • Assessed inventory levels and materials usage, placing orders for new stock.
  • Answered phone to respond to questions and route callers to appropriate employee.
  • Authored technical procedure flowcharts to improve prioritization of project tasks.
  • Created and maintained filing system for accurate records management.
  • Managed communications and correspondence during professional's absences to maintain workflows.
  • Installed, updated and upgraded software and hardware to maximize uptime.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Drove customer feedback to deliver information to management for corrective action.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Transported inmates and trustees to courts, housing, medical, and work detail.
  • Received property from booking, and stored property in storage.
  • Handled all releases from jail involving money, property, and clothing.
  • Coordinate clothing exchange for housing inmates.
  • Ordered supplies for the office and facility use.
  • Managed intake control, X-ray, booking, visits, and mail throughout the facility.

Assistant Recreation Director

City of San Diego Parks & Recreation
San Diego, CA
06.2000 - 12.2011
  • Managed a team of seven employees and maintained quality assurance over four recreation centers.
  • Maintained and assisted with office functions, payroll, accounting, and customer service throughout four recreation centers.
  • Coordinated community programs, and managed external vendors.
  • Engaged in community relations, creating B2B relationships, and supporting San Diego council members.
  • 100% employee attendance over 10 years.
  • Assisted in the development and implementation of program policies, procedures, and safety regulations.
  • Researched grant opportunities for additional funding sources for programming initiatives.
  • Coordinated and supervised recreational activities for participants of all ages.
  • Developed promotional materials to increase community awareness of recreation opportunities.
  • Served as a liaison between the organization's governing board members and staff.
  • Participated in meetings with representatives from other organizations discussing shared resources or collaborative efforts towards common goals.
  • Reviewed applications from potential vendors and suppliers related to recreation services.
  • Monitored equipment inventory and ordered necessary supplies when needed.
  • Organized special events such as festivals, tournaments, and competitions.
  • Collaborated with other departments within the organization to coordinate special projects or initiatives.
  • Planned budget allocations for personnel, supplies, equipment, facility maintenance.
  • Oversaw staff training sessions on customer service techniques and safety protocols.
  • Responded promptly to complaints or concerns from patrons regarding recreation services provided by the organization.
  • Maintained records of daily attendance and program participation.
  • Communicated regularly with local government agencies regarding changes in regulations or laws affecting recreational programming.
  • Drafted contracts with vendors and suppliers ensuring compliance with applicable laws and regulations.
  • Conducted assessments of facilities to determine short-term and long-term improvements needed.
  • Evaluated existing programs to ensure they meet the needs of the community.
  • Provided guidance to staff in developing innovative programs and services for patrons.
  • Prepared reports detailing progress made toward achieving organizational goals.
  • Analyzed data collected through surveys or focus groups to identify areas needing improvement in programming offerings.
  • Introduced new program activities, equipment and materials to community using social media and print media.
  • Handled practices and games scheduling to maintain appropriate staff levels at events.
  • Collaborated at civic club meetings, schools and other public agendas to generate participation in recreational programs.
  • Conducted staff development opportunities to provide guidance and recommendation to execute job duties.
  • Attended monthly site director meetings and professional development opportunities for career growth.
  • Supervised programming and front desk staff to perform assigned tasks to maximum potential.
  • Submitted annual budgets with descriptions of needs to defend funding requests.
  • Monitored registration and attendance of classes to measure public interest.
  • Maintained inventory supplies to successfully implement program activities.
  • Performed opening and closing procedures at facility and scheduled routine maintenance with contractors to create safe environment.
  • Developed programs to meet needs of community park and recreation initiatives.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Operated and explained proper use of mechanical equipment to employees.
  • Administered first aid in emergency situations.
  • Calculated and recorded department expenses and revenue.
  • Wrote and presented strategies for recreational facility programming using customer or employee data.
  • Trained workers in company procedures or policies.
  • Delegated work to staff, setting priorities and goals.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Cleaned equipment and areas of amusement parks, cruise ships or other recreational facilities.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
  • Assigned tasks and work hours to staff.
  • Planned programs of events or schedules of activities.
  • Scheduled and coordinated events and activities.
  • Interviewed and hired associates to fill staff vacancies.
  • Inspected rides, games and vehicles to detect wear and damage.
  • Stored and retrieved vehicles, radios and ride components.
  • Communicated with customers to convey information about events or activities.
  • Talked to coworkers using computers, radios and other electronic devices.

Reserve Firefighter

CAL FIRE San Diego Unit Headquarters
Alpine, CA
10.2007 - 10.2010
  • Worked in a team environment to maintain and secure safety over 15+ Southern California communities.
  • Worked in hazardous conditions while maintaining focus, and self-sacrifice to save lives.
  • Successfully provided lifesaving techniques: C.P.R.
  • And first aid, while focusing on team safety.
  • Supported and advised service-oriented departments alongside F.E.M.A.
  • Provided public education on fire safety and prevention methods.
  • Monitored radio frequencies to receive instructions from the Incident Commander regarding assignments or changes in tactics at the scene of an incident.
  • Performed search and rescue operations in hazardous environments.
  • Provided support services such as crowd control at major events or disasters.
  • Organized and maintained inventory of equipment used by Reserve Firefighters.
  • Operated pumps, ladders, hoses, foam systems, and other specialized tools for fire suppression activities.
  • Assisted with extinguishing fires, rescuing victims, and providing hazardous material control.
  • Followed established protocols for handling hazardous materials safely.
  • Developed strategies for controlling fires based on experience gained through practice scenarios.
  • Attended meetings with local officials regarding department policies and procedures.
  • Assisted with maintenance of apparatus including engine checks, hose testing.
  • Maintained daily logs of all activities performed while on duty as a Reserve Firefighter.
  • Maintained records of all incidents attended by Reserve Firefighters for statistical purposes.
  • Responded to emergency calls and provided medical aid as a Reserve Firefighter.
  • Administered first aid and CPR techniques to injured persons prior to transport to medical facilities.
  • Assisted with investigation into causes of fires when necessary.
  • Performed vehicle extrication operations during motor vehicle accidents.
  • Conducted regular inspections of firefighting equipment and ensured that it was in proper working order.
  • Inspected buildings for compliance with applicable fire codes and regulations.
  • Participated in drills and training sessions designed to enhance firefighter skillset.
  • Participated in community outreach programs related to fire safety and prevention.
  • Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
  • Assessed nature and extent of fire, condition of buildings, danger to adjacent buildings and water supply status to determine crew or company requirements.
  • Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Held nozzles and directed streams of fog, chemicals or water to combat fires.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Controlled and extinguished fires using manual and power equipment.
  • Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
  • Informed and educated local community members about fire prevention and safety.
  • Ascended and descended ladders, stairs and ramps in smoke-filled areas.
  • Combatted fires by holding nozzles and directing streams of fog, chemicals or water.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Responded to fire and safety-related emergency calls in local area.
  • Triaged patients to assist emergency workers in administering medical care.
  • Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.
  • Located victims trapped by fires, extricated and rendered first aid.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Led and planned periodic fire safety inspections to identify unsafe conditions.
  • Conducted fire drills at schools and businesses.
  • Checked smoke alarms and carbon monoxide detectors in residences and businesses.
  • Used axes and other tools to break through windows and debris.
  • Established and managed water supplies to support suppression activities.
  • Completed field assessments of active fires and planned optimal approaches.
  • Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Collaborated with Hazmat to clean up chemical and oil spills.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Educated public on ways to prevent fires and fire damage.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Rescued fire victims and administered emergency medical aid.

Sheriff Storekeeper I

County of San Diego Sheriff
San Diego, CA
06.1998 - 06.2007
  • Delivered inmate uniforms, supplies, and Bibles for all jail facilities in the Sheriff's Department.
  • Deliveries were made for East Mesa Print Shop using a county van.
  • Salvages were made for all facilities, and inventory and record-keeping were conducted for inmate services.
  • Supervised and managed storerooms in all facilities, including Vista Jail, Downtown Main, South Bay Jail, East Mesa Jail, George Bailey Jail, and Las Colinas Jail, for inmate welfare services and counseling.
  • Monitored suspicious activity in assigned area to prevent criminal activity.
  • Interacted with victims and witnesses to gather information about crimes committed.
  • Investigated complaints regarding illegal activities or violations of civil rights.
  • Supervised staff members and delegated tasks accordingly.
  • Attended regular training sessions to stay up-to-date on law enforcement techniques and practices.
  • Provided security in courtrooms, jails, and other public areas.
  • Performed community outreach programs to educate citizens on safety issues.
  • Provided guidance and instruction to new deputies on department policies and procedures.
  • Assisted in the collection of evidence at crime scenes and maintained chain-of-custody procedures for evidence collected.
  • Participated in joint task forces with other law enforcement agencies as needed.
  • Served legal documents such as summonses, subpoenas, arrest warrants.
  • Transported prisoners to detention facilities or courts as required.
  • Conducted investigations and crime scene searches.
  • Responded to emergency calls for assistance from citizens or law enforcement agencies.
  • Ensured compliance with local, state, and federal laws governing law enforcement activities.
  • Provided testimony in court proceedings related to cases investigated by the Sheriff's Office.
  • Conducted traffic stops for suspected infractions or violations of motor vehicle laws.
  • Enforced all laws, ordinances, and regulations.
  • Arrested suspects when necessary according to state laws and regulations.
  • Maintained records of arrests and citations issued.
  • Managed daily operations of the sheriff's office.
  • Investigated and reported accidents, dangerous streets, sidewalks, traffic lights and other hazardous conditions.
  • Monitored commercial and residential properties for security.
  • Apprehended and detained criminal suspects and law violators.
  • Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
  • Coordinated routine evaluations with local, state and federal regulatory agencies.
  • Collaborated with divisional commanders to maintain consistency in all operations.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.
  • Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
  • Monitored serving of warrants and assisted in making required arrests.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Checked outbound shipments prior to dispatch to confirm accuracy of orders.
  • Conducted regular cycle counts to verify physical inventories against system data.
  • Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
  • Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
  • Reported any damaged or defective goods immediately upon receipt.
  • Coordinated with vendors for timely delivery of goods and services.
  • Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
  • Prepared purchase orders for requested materials according to established procedures.
  • Assisted customers with inquiries regarding products and services offered.
  • Ensured that hazardous materials are properly labeled, stored and disposed off.
  • Updated stock information on a daily basis in the system.
  • Processed invoices accurately and promptly after receiving goods from suppliers.
  • Ensured proper handling, storage and maintenance of all items in the storeroom.
  • Provided assistance in loading and unloading trucks when needed.
  • Monitored stock levels to identify shortages or overages in inventory items.
  • Developed and implemented effective storage strategies for warehouse supplies.
  • Maintained accurate inventory records using computerized systems.
  • Received delivery of incoming materials to reconcile purchase orders.
  • Determined quantities of stock needed to replenish departments' supplies.
  • Verified inventory computations' accuracy by comparing to physical counts of stock.
  • Tracked, documented and resolved discrepancies on received orders.
  • Arranged stock parts in specified sequence for assembly by other workers.
  • Packed, crated and prepared bills of lading for outgoing shipments.
  • Kept up-to-date records of receipts, records and withdrawals from stockroom.
  • Contacted vendors to determine prices, specifications and other information for special orders.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Compared shipping routes or methods to determine least environmental impact.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Weighed mail to determine correct postage.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Delivered or routed materials to departments using hand truck, conveyor or sorting bins.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Traced missing material and shipments through vendor and customer communications.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Compared and verified identifying information of outgoing shipments.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Packed, sealed or affixed postage to prepare materials for shipping.

Education

Associate of Science - Criminal Justice

Cabrillo College
Santa Cruz, United States, CA
2018

Associate of Science - Fire Science

San Diego Miramar College
San Diego, United States, CA
2008

Associate of Science - Business Management

Grossmont College
El Cajon, United States, CA
2006

Bachelor of Science - Kinesiology

San Diego State University
San Diego, CA

Skills

  • Access control
  • Incident reporting
  • Emergency response
  • Security audits
  • Surveillance monitoring
  • Risk assessment
  • Regulatory compliance
  • Team coordination
  • Safety training
  • Attention to detail
  • Customer service
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Patrol operations
  • Security equipment
  • Security training
  • Hazard identification
  • Public safety
  • Surveillance systems
  • Threat analysis
  • Physical security
  • Investigation techniques
  • Crime prevention
  • Alarm systems
  • Security protocols
  • Patrol procedures
  • Incident management
  • Crisis management
  • Law enforcement liaison
  • Protective measures
  • Patrolling
  • Work ethic
  • Security operations experience
  • Situational awareness
  • Physical fitness
  • Guard post rotation
  • First aid administration
  • Staff management
  • Security procedures
  • Background checks
  • De-escalation techniques
  • Criminal law understanding
  • Security equipment operation
  • Parking enforcement

Accomplishments

  • Spearheaded efficient Uniformed Guard Program (UGS) deployment, safeguarding multiple campuses and fostering a secure environment.
  • Collaborated cross-functionally to strategize and execute UGS deployment, seamlessly integrating security measures.
  • Led recruitment, training, and management of security personnel while enforcing company policies and industry best practices.
  • Orchestrated end-to-end program management for diverse security initiatives, optimizing access control and emergency response measures.
  • Developed and monitored KPIs to evaluate security program effectiveness, driving continuous improvement against evolving threats.
  • Contributed to a culture of safety and innovation, playing a vital role in the company's growth and success.

Certification

  • POST 832
  • 832 Firearms
  • BLS Cert
  • EMT-B
  • Batons
  • CA Guard Card

Languages

English
Professional
Arabic
Elementary

References

References available upon request.

Timeline

Safety and Security Officer II

Stanford Health Care
03.2019 - Current

Field Supervisor

Allied Universal Security Services
03.2017 - 06.2023

Sheriff Correctional Officer

County of Santa Cruz Sheriff
07.2015 - 02.2017

Sheriff Custody Support Assistant

County of Santa Clara Sheriff
12.2011 - 07.2015

Reserve Firefighter

CAL FIRE San Diego Unit Headquarters
10.2007 - 10.2010

Assistant Recreation Director

City of San Diego Parks & Recreation
06.2000 - 12.2011

Sheriff Storekeeper I

County of San Diego Sheriff
06.1998 - 06.2007

Associate of Science - Criminal Justice

Cabrillo College

Associate of Science - Fire Science

San Diego Miramar College

Associate of Science - Business Management

Grossmont College

Bachelor of Science - Kinesiology

San Diego State University

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Sharbel Abinajm