Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharbel El Samara

220 Mount Arlington Blvd Landing ,NJ

Summary

Dedicated and detail-oriented professional currently pursuing a Bachelor's degree in Business Management. Leveraging hands-on experience in service writing, I demonstrate exceptional time management skills, consistently meeting deadlines and objectives by effectively prioritizing tasks. Meticulously attentive to detail, I ensure accuracy and quality in all work deliverables. With strong verbal and written communication abilities, I convey information clearly and professionally to diverse audiences. Skilled in maintaining organizational order and structure within work processes and documentation. I am committed to delivering outstanding customer service, resolving issues promptly and courteously to achieve high levels of customer satisfaction. Experienced in sales techniques, I identify customer needs and promote products or services effectively. As a proactive problem-solver, I analyze issues and implement innovative solutions. Proficient in multitasking, I manage multiple responsibilities simultaneously while adapting to dynamic environments. A collaborative team player, I contribute positively to team dynamics and achieve shared goals.

Overview

7
7
years of professional experience

Work History

Auto Glass Technician

Safelite Auto Glass
08.2021 - Current
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
  • Accepted and processed payments for services.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
  • Received exceptional survey ratings consistently, demonstrating high levels of customer satisfaction and exceeding service expectations.

Service Advisor

Sawyer Lyons Buick GMC
09.2020 - 08.2021
    • Achieved High Customer Satisfaction Ratings : Consistently maintained a customer satisfaction rating above 90% by delivering exceptional service and resolving issues promptly and professionally.
    • Increased Sales of Maintenance Packages : Successfully upsold maintenance packages to customers, resulting in a 20% increase in package sales and improved vehicle maintenance compliance.
    • Streamlined Service Appointment Process : Implemented a new scheduling system that reduced wait times for customers by 15% and improved overall service efficiency.
    • Resolved Customer Complaints Effectively : Resolved complex customer complaints and concerns, resulting in a 25% decrease in escalated issues and improved customer retention.
    • Contributed to Team Performance : Collaborated with service technicians to improve repair turnaround times by 20%, leading to increased overall departmental productivity.
    • Received Employee Recognition for Outstanding Customer Service Based on Customer Surveys: consistently recognized through customer surveys for building strong customer relationships, achieving top scores in customer satisfaction.

Service Advisor

Towne Toyota
09.2017 - 03.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Education

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
04.2026

Certification - Automotive Technology

Universal Technical Institute of Pennsylvania
Exton, PA
09.2016

High School Diploma -

Roxbury High School
Succasunna, NJ
06.2015

High School Diploma -

Morris County School of Technology
Denville, NJ
06.2015

Skills

  • Time Management: Proven ability to effectively manage time and prioritize tasks to meet deadlines and achieve objectives
  • Attention to Detail: Meticulous attention to detail in all aspects of work, ensuring accuracy and quality in tasks and deliverables
  • Verbal and Written Communication: Excellent verbal and written communication skills, adept at conveying information clearly and professionally
  • Organizational Skills: Strong organizational abilities, capable of maintaining order and structure in work processes and documentation
  • Customer Service: Demonstrated commitment to delivering exceptional customer service, resolving issues promptly and courteously to ensure customer satisfaction
  • Sales Experience: Skilled in sales techniques, identifying customer needs, and promoting products or services effectively
  • Problem-Solving: Proactive problem-solving skills, capable of analyzing issues and implementing effective solutions
  • Multitasking Abilities: Proficient in handling multiple tasks simultaneously, managing priorities, and adapting to changing demands
  • Teamwork: Collaborative team player, contributing positively to team dynamics and achieving shared goals

Timeline

Auto Glass Technician

Safelite Auto Glass
08.2021 - Current

Service Advisor

Sawyer Lyons Buick GMC
09.2020 - 08.2021

Service Advisor

Towne Toyota
09.2017 - 03.2020

Bachelor of Science - Business Administration And Management

Western Governors University

Certification - Automotive Technology

Universal Technical Institute of Pennsylvania

High School Diploma -

Roxbury High School

High School Diploma -

Morris County School of Technology
Sharbel El Samara