Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Shar'da Buford

Dallas,TX

Summary

Compassionate Care Specialist known for high productivity and efficient task completion. Possess specialized skills in patient care, communication, and time management which enable success in fast-paced environments. Excel in empathetic listening, problem-solving, and adaptability, ensuring positive outcomes in patient support roles.

Overview

12
12
years of professional experience
1
1
Certification

Work History

I- Care Specialist

AXS-One
Dallas, TX
06.2022 - Current
  • Developed an understanding of customer needs by actively listening during conversations.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.
  • Conducted follow-up calls and chats with customers after resolving their inquiry.
  • Identified potential opportunities to improve customer experience by suggesting additional products or services.
  • Participated in ongoing training sessions regarding new products and updates to existing ones.
  • Suggested alternative solutions when unable to resolve the issue at hand.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Provided technical assistance to customers through online chat or telephone support.
  • Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers.
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Assessed customer satisfaction levels throughout the interaction process.
  • Reported any potential problems or bugs encountered while providing support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Excelled in exceeding daily credit card application goals.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Customer Service Representative

Pick Up Delivery
Dallas, TX
01.2020 - 06.2022
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Excelled in exceeding daily credit card application goals.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Certified Nursing Assistant

CC Young Nursing Home
Dallas, TX
05.2018 - 01.2020
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Observed patients for any changes in their physical or mental condition.
  • Reported changes in patient condition to registered nurse or physician.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Administered medications as directed by registered nurse or physician.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Participated in educational programs related to nursing assistant skills development.
  • Provided emotional support to patients and families during difficult times.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Distributed drinking water and nourishment to residents.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Administrative Assistant

First Call Staffing
Dallas, TX
08.2012 - 05.2018
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Conducted research on various topics as requested by management.
  • Greeted visitors and provided general information about the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed office supplies inventory and placed orders when necessary.
  • Facilitated communication between different departments within the organization.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Processed invoices for payment using accounting software applications.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Education

Associate of Arts - Nursing

Moore Norman Technology Center - South Penn
Oklahoma City, OK
08-2005

High School Diploma -

Capitol Hill High School
Oklahoma City, OK
05-2002

Skills

  • Care Coordination
  • Data entry expertise
  • Transportation Arrangements
  • Community Resource Navigation
  • Computer literate
  • Quality Improvement

Accomplishments

  • Employee of the month

Certification

  • certified Nursing Assistant

References

References available upon request.

Timeline

I- Care Specialist

AXS-One
06.2022 - Current

Customer Service Representative

Pick Up Delivery
01.2020 - 06.2022

Certified Nursing Assistant

CC Young Nursing Home
05.2018 - 01.2020

Administrative Assistant

First Call Staffing
08.2012 - 05.2018

Associate of Arts - Nursing

Moore Norman Technology Center - South Penn

High School Diploma -

Capitol Hill High School

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Shar'da Buford