Sharda De
Boynton Beach,FL
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
16
16
years of professional experience
Work History
Trusted Referee
Alorica
10.2023 - 05.2024
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Telaffects LLC
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
Allied Universal Security Services
02.2022 - 06.2022
- Screening People: CSOs screen people entering the building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Norred & Associates Inc.
09.2018 - 02.2022
- Screening People: CSOs screen people entering the building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Esquire Security
08.2017 - 09.2018
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
Allied Barton Security
02.2015 - 08.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Customer Care Specialist
Am Med Diabetic Supply
04.2013 - 03.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Took ownership of customers issues to follow problems through to resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
Wendys Fast Food
10.2008 - 04.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Life Skills Center Of Palm Beach County
Delray Beach, United States12.2006
Associate of Arts - Criminal Justice
Keiser University
West Palm Beach, United States05.2018
Skills
- Time Management
- Reasoning
- Self-motivation and discipline
- Patience and Tolerance
- Strong Communication Skills
- Awareness to reactions
Timeline
Trusted Referee
Alorica
10.2023 - 05.2024
Customer Service Representative
Telaffects LLC
08.2022 - 09.2023
Security Officer
Allied Universal Security Services
02.2022 - 06.2022
Security Officer
Norred & Associates Inc.
09.2018 - 02.2022
Security Officer
Esquire Security
08.2017 - 09.2018
Security Officer
Allied Barton Security
02.2015 - 08.2017
Customer Care Specialist
Am Med Diabetic Supply
04.2013 - 03.2015
Assistant Manager
Wendys Fast Food
10.2008 - 04.2013
High School Diploma -
Life Skills Center Of Palm Beach County
Associate of Arts - Criminal Justice
Keiser University