Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharda Wiggins

214 Creel Chase NW,GA

Summary

Proven track record in enhancing customer retention and streamlining operations, demonstrated during my tenure at Alabama Housing Finance Authority. Skilled in data entry and fostering professional relationships, I've successfully managed complex loan processes and improved office efficiency. My approach combines meticulous administrative support with effective time management, significantly contributing to organizational goals.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Synovus Bank
01.2023 - Current
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Commercial Assistant

Synovus Bank
01.2022 - 01.2023
  • Maintained positive client relationships through regular communication and excellent customer service.
  • Assembled important paperwork and disclosures for borrower.
  • Organized internal meetings and events that facilitated effective communication among team members and management.
  • Communicated with customers daily to request information and complete paperwork.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.
  • Liaised between borrowers and underwriters to resolve any discrepancies or issues during the loan process, fostering positive relationships with clients.
  • Supported loan officers in meeting sales targets through diligent follow-ups with potential clients and proactive problem-solving efforts.

Loan Customer Service Representative

Alabama Housing Finance Authority
05.2016 - 05.2019
  • Assisted in the development of new loan products to meet evolving market demands and customer needs.
  • Maintain a call center queue for up to 7 hours a day.
  • Demonstrated a strong understanding of loan products, terms, and eligibility requirements to enhance the overall customer experience.
  • Supported sales team efforts by providing timely information on current loan programs and promotions.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Manage and service existing customer relationships.

Loss Mitigation Underwriter

Alabama Housing Finance Authority
12.2014 - 05.2016
  • Collaborated with borrowers to obtain required financial documents for accurate underwriting analysis.
  • Developed strong working relationships with cross-functional teams including collections, customer service representatives, asset managers, real estate agents brokers.
  • Monitored portfolio performance trends to identify potential areas of risk or improvement opportunities within the loss mitigation process.
  • Ensured compliance with all federal, state, and investor guidelines in loss mitigation processing and decision making.
  • Successfully completed numerous loan modification requests resulting in borrowers'' ability to retain their homes.
  • Maintained thorough documentation of all communications, decisions, and actions taken throughout the loss mitigation process.
  • Enhanced customer retention through proactive communication and negotiation of alternative payment plans.
  • Managed a portfolio of delinquent loans, effectively prioritizing cases to maximize efficiency and impact on recovery efforts.

Administrative Assistant

Global Auto Processing Services (Contract)
06.2013 - 09.2013
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Performed research to collect and record industry data.

Education

Bachelor of Science - Elementary Education

Alabama State University
Montgomery, AL
05.2013

High School Diploma -

Central HIgh School
Sylacauga, AL
05.2005

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Time Management
  • Mail Management

Timeline

Administrative Assistant

Synovus Bank
01.2023 - Current

Commercial Assistant

Synovus Bank
01.2022 - 01.2023

Loan Customer Service Representative

Alabama Housing Finance Authority
05.2016 - 05.2019

Loss Mitigation Underwriter

Alabama Housing Finance Authority
12.2014 - 05.2016

Administrative Assistant

Global Auto Processing Services (Contract)
06.2013 - 09.2013

Bachelor of Science - Elementary Education

Alabama State University

High School Diploma -

Central HIgh School

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Sharda Wiggins