Shardaé Zollicoffer
Bellwood,IL
Summary
A self motivated individual seeking to secure a position which fosters growth where my experience can be fully utilized in the future while exhibiting excellent communication and listening skills.
Overview
13
13
years of professional experience
Work History
Manager (self-employed)
Shop Exotic LLC
08.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Promoted business via social media to generate leads and maximize brand identity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Call Center Representative
Kelly Services (Burroughs)
08.2023 - 12.2023
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Generated reports to track field techs ETA and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Escalated customer issues to management for appropriate action to be taken.
CSR/Career advisor
Noble Voice
01.2013 - 01.2016
- High volume incoming call center
- Competing education profiles
- Faxing
- Data Entry
- Scanning/uploading documents.
Certified Nursing Assistant
Lexington of Lombard Healthcare
01.2011 - 01.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Answer calls and observe patient's condition/behavior
- Minimal janitorial duties
- Check patient's charts and conduct shift changes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Nursing - Nursing
Triton Community College
River Grove, IL01.2013
High School Diploma -
Proviso West Highschool
Hillside, IL01.2010
Skills
- Strategic Planning
- Computer Proficiency
- Microsoft Outlook
- Verbal and Written Communication
- Time Management
- Complex Problem-Solving
- Business Management and Development
- Appointment Scheduling
- Microsoft Office Suite
- Call Center Operations
References
- Marcia Watson, 708-526-4783
- Darriel Henry, 708-504-4915
- Ashley Ramerez, 773-922-3915
Timeline
Call Center Representative
Kelly Services (Burroughs)
08.2023 - 12.2023
Manager (self-employed)
Shop Exotic LLC
08.2013 - Current
CSR/Career advisor
Noble Voice
01.2013 - 01.2016
Certified Nursing Assistant
Lexington of Lombard Healthcare
01.2011 - 01.2015
Nursing - Nursing
Triton Community College
High School Diploma -
Proviso West Highschool
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