SHARDAE GAFFNEY
Southfield
Summary
Results-driven Dental Systems Integration Manager with extensive experience leading practice management system conversions, user onboarding, and cross-functional implementations in multi-site dental organizations. Expert in practice management system workflows, legacy system transitions, third-party integrations, and end-user training. Known for translating technical processes into clear, actionable guidance for clinical and administrative teams while minimizing downtime and operational risk.
Overview
20
20
years of professional experience
Work History
Dental Systems Integration Manager
Premier Dental Partners
08.2024 - Current
- Led end-to-end dental system conversions from legacy platforms (e.g., Dentrix) to Denticon across single- and multi-location practices.
- Coordinated discovery sessions to assess operational workflows including scheduling, billing, insurance, clinical charting, and reporting.
- Managed system configuration including user and provider setup, security permissions, fee schedules, coverage tables, and code customization.
- Oversaw third-party integrations such as Stripe payments, DoseSpot e-prescribing, CareCredit, and imaging systems.
- Developed and delivered structured training for office managers, front desk, clinical staff, and providers through virtual and onsite sessions.
- Created job aids, SOPs, and reference documentation to support long-term system adoption and consistency.
- Served as primary escalation point for system issues, collaborating with help desk, IT vendors, and external partners to resolve hardware, software, and integration challenges.
- Supported go-live events and provided post-implementation stabilization to ensure continuity of patient care and revenue cycle operations.
- Partnered with leadership to standardize workflows and documentation across all offices.
Manager of Credentialing and Payor Relations
Great Expressions Dental Center
08.2024 - Current
- Oversee and manage the payer enrollment process from start to finish, including application submission, CVO, CAQH management and provider communications.
- Recruit, hire and lead a credentialing team to manage all aspects of payer enrollment in-house.
- Establish credentialing workflows, policies and procedures to streamline the enrollment process fie providers.
- Work closely with RCM, HR and operations to ensure smooth onboarding and credentialing of new providers
- Serves as subject matter expert with several Medicaid entities such as Ohio Medicaid (ODM), Michigan Medicaid (Champs) Florida Medicaid (AHCA) Texas Medicaid (TMHP) as well as GA, NY, NJ (Husky) and MA Medicaid.
- Monitor clearinghouse activity, reports and processes.
- Regularly report on credentialing metrics, including enrollment timelines, financial impact, and delegated processes.
PMO (Practice Manager of Operations)
Hartland Dental
08.2020 - 08.2022
- Maintain a practice owner mindset and take full ownership of profit and loss statements
- Treatment planning for predictability, ensuring success of practice
- Cultivate and maintain healthy working relationships with Doctor's, other office managers in the region, and senior staff
- Consulted with healthcare professionals on business decisions
- Developed close working relationships with front office and back office staff
- Created and implemented organizational policies and procedures
- Trained interns and newly hired team members on office procedures and computer system
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Oversaw accounting, budgeting, and financial reporting
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Spearheaded and implemented new projects to expand scope of engagement
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Successfully negotiated client contract renewals to create increased revenue
- Developed and implemented strategies to improve patient access, satisfaction and care quality
- Developed policies and procedures for effective practice management
Clinical Office Manager
University Of Detroit Mercy School Of Dentistry
08.2015 - 03.2020
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Organized and updated databases, records and other information resources
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Created organized filing system to manage department documents
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Coordinated office events, seminars and meetings for staff and clients
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
Dental Hygienist
Gentle Dental Care Llc
01.2006 - 08.2015
- Delivered preventive dental care including adult and pediatric prophylaxis, periodontal maintenance, scaling and root planing, and fluoride treatments under licensed dentist supervision.
- Completed comprehensive periodontal assessments, including probing, charting, and documentation of clinical findings to support diagnosis and treatment planning.
- Educated patients on proper oral hygiene techniques, periodontal disease prevention, and post-treatment care to promote long-term oral health.
- Exposed, processed, and evaluated diagnostic dental radiographs (FMX, bitewings, PAs) in accordance with radiation safety guidelines.
- Documented patient treatment accurately in the dental practice management system, ensuring compliance with clinical and legal standards.
- Maintained strict adherence to OSHA, HIPAA, and infection control protocols, including instrument sterilization and operatory preparation.
- Collaborated with dentists, faculty, and clinical team members to ensure efficient patient flow and continuity of care.
Education
MBA - Business Administration And Management
University of Detroit Mercy
MI05.2022
BBA - Business Administration
Wayne State University
MI05.2020
Associate of Applied Science - Dental Hygiene
Wayne County Community College District
MI05.2006
Skills
- Detail oriented
- Excellent written and oral communication skills
- Leadership skills
- Staff Management
- Business Operations
- Thrives in fast pace environment
- Project Management
- Learning and Development
- System Conversions & Data Migration
- Workflow Analysis & Optimization
- Stakeholder Communication
Timeline
Dental Systems Integration Manager
Premier Dental Partners
08.2024 - Current
Manager of Credentialing and Payor Relations
Great Expressions Dental Center
08.2024 - Current
PMO (Practice Manager of Operations)
Hartland Dental
08.2020 - 08.2022
Clinical Office Manager
University Of Detroit Mercy School Of Dentistry
08.2015 - 03.2020
Dental Hygienist
Gentle Dental Care Llc
01.2006 - 08.2015
BBA - Business Administration
Wayne State University
MBA - Business Administration And Management
University of Detroit Mercy
Associate of Applied Science - Dental Hygiene
Wayne County Community College District