Shardae Gilchrist
New York
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Temp E-commerce Customer Service Representative
Sbh Fashion
New York, NY
11.2024 - 01.2025
- Acted as the primary contact for customer inquiries via phone, chat, and email, providing expert support on products and brand-related questions.
- Managed order follow-ups, coordinating with retail, logistics, and repair services to ensure seamless customer experiences.
- Maintained strong customer relationships using CRM tools while collaborating with boutique staff to enhance service quality.
- Assisted customers with after-sales service issues, ensuring prompt resolution and satisfaction.
- Handled regular client correspondence to foster engagement, retention, and brand loyalty
Temp Customer Engagement Representative
Atrium Staffing
New York, NY
03.2023 - 03.2024
- Used eCommerce platforms to address customer inquiries, resolve issues, and provide product recommendations to enhance satisfaction and drive sales.
- Built and maintained strong customer relationships across email, chat, and social media channels.
- Analyzed customer feedback and data to identify trends, improve the overall customer experience, and increase retention rates.
- Managed and tracked customer interactions in CRM systems to ensure accurate follow-ups and timely resolution of concerns.
- Collaborated with cross-functional teams, including sales, marketing, and product development, to optimize engagement strategies and drive revenue growth through personalized interactions and targeted promotions.
Temp Office Assistant
Tandym Group
New York, NY
07.2022 - 07.2023
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
Temp Administrative Assistant
Insight Global
New York, NY
06.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Psychology
City College of New York
New York, NY05-2022
Skills
- Scanning and copying
- Customer relationship management (CRM)
- Verbal communication
- Document/record management
- Administrative support
- Scheduling and calendar management
- Professional telephone demeanor
- Adaptability and flexibility
- Decision-making
- Customer complaint resolution
- Email communication
- Customer service
Timeline
Temp E-commerce Customer Service Representative
Sbh Fashion
11.2024 - 01.2025
Temp Customer Engagement Representative
Atrium Staffing
03.2023 - 03.2024
Temp Office Assistant
Tandym Group
07.2022 - 07.2023
Temp Administrative Assistant
Insight Global
06.2021 - 06.2022
Bachelor of Science - Psychology
City College of New York