Shardae Gilchrist
New York
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Temp E-commerce Customer Service Representative
Sbh Fashion
11.2024 - 01.2025
- Acted as the primary contact for customer inquiries via phone, chat, and email, providing expert support on products and brand-related questions.
- Managed order follow-ups, coordinating with retail, logistics, and repair services to ensure seamless customer experiences.
- Maintained strong customer relationships using CRM tools while collaborating with boutique staff to enhance service quality.
- Assisted customers with after-sales service issues, ensuring prompt resolution and satisfaction.
- Handled regular client correspondence to foster engagement, retention, and brand loyalty
Temp Customer Engagement Representative
Atrium Staffing
03.2023 - 03.2024
- Used eCommerce platforms to address customer inquiries, resolve issues, and provide product recommendations to enhance satisfaction and drive sales.
- Built and maintained strong customer relationships across email, chat, and social media channels.
- Analyzed customer feedback and data to identify trends, improve the overall customer experience, and increase retention rates.
- Managed and tracked customer interactions in CRM systems to ensure accurate follow-ups and timely resolution of concerns.
- Collaborated with cross-functional teams, including sales, marketing, and product development, to optimize engagement strategies and drive revenue growth through personalized interactions and targeted promotions.
Temp Office Assistant
Tandym Group
07.2022 - 07.2023
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
Temp Administrative Assistant
Insight Global
06.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Psychology
City College of New York
New York, NY05-2022
Skills
- Scanning and copying
- Customer relationship management (CRM)
- Verbal communication
- Document/record management
- Administrative support
- Scheduling and calendar management
- Professional telephone demeanor
- Adaptability and flexibility
- Decision-making
- Customer complaint resolution
- Email communication
- Customer service
Timeline
Temp E-commerce Customer Service Representative
Sbh Fashion
11.2024 - 01.2025
Temp Customer Engagement Representative
Atrium Staffing
03.2023 - 03.2024
Temp Office Assistant
Tandym Group
07.2022 - 07.2023
Temp Administrative Assistant
Insight Global
06.2021 - 06.2022
Bachelor of Science - Psychology
City College of New York
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