Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shardae Hill

Arlington

Summary

Compassionate, detail-oriented, patient-focused healthcare customer service representative with over 5 years of experience supporting medical practices and hospital systems, skilled in insurance verification, appointment scheduling, and EHR data entry while maintaining strict HIPAA compliance. Consistently achieved a 95% patient satisfaction rating and resolved at least 40 inquiries daily, with accuracy and empathy. Committed to delivering exceptional service that enhances the patient experience and supports quality care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Home Health Care Worker

Accurate Home Healthcare Inc
Fort Worth
03.2020 - 02.2025
  • Enhanced client independence by assisting with personal hygiene and daily activities.
  • Monitored vital signs and communicated changes promptly to healthcare teams.
  • Delivered emotional support and companionship, fostering positive outlooks for clients.
  • Administered medications per prescriptions, ensuring compliance with treatment plans.
  • Documented client conditions and care activities accurately for effective reporting.
  • Collaborated with family members regarding care strategies and client updates.
  • Maintained safety standards by following health protocols in all environments.
  • Assisted with meal preparation tailored to individual dietary needs.

Medical Appointment Scheduler

Medicall Home Health SVCS
Keller
09.2020 - 01.2022
  • Scheduled patient appointments using electronic health record systems to enhance scheduling accuracy.
  • Coordinated communication between patients and healthcare providers to facilitate information flow.
  • Managed appointment reminders and follow-up calls to reduce no-show rates effectively.
  • Assisted patients with insurance verification and eligibility checks prior to scheduling appointments.
  • Maintained high standards of customer service during all patient interactions.
  • Collaborated with medical staff to improve scheduling efficiency across departments.
  • Handled patient inquiries and resolved scheduling conflicts in a timely manner.
  • Entered new patient data into electronic health record systems, ensuring accuracy of information.

Home Care Provider

Eagle Home Healthcare
Mansfield
12.2018 - 12.2020
  • Administered medications according to prescribed schedules and guidelines.
  • Collaborated with healthcare professionals to ensure comprehensive client support.
  • Maintained accurate records of client progress and care delivered.
  • Trained new staff on best practices for home care procedures.
  • Communicated effectively with families regarding client well-being and updates.
  • Assisted clients with mobility issues using appropriate transfer techniques.
  • Dressed, groomed, and fed patients with limited physical abilities to meet basic needs.
  • Coordinated errands and transportation for clients to support daily living activities.

Patient Service Representative

Cook Children's Medical Center
Fort Worth
10.2008 - 05.2018
  • Streamlined patient check-in and check-out processes for enhanced efficiency.
  • Managed appointment scheduling through electronic health record systems.
  • Communicated with patients on insurance and billing inquiries to resolve issues.
  • Coordinated with medical staff to maintain optimal patient flow in the clinic.
  • Resolved patient concerns and complaints promptly to ensure satisfaction.
  • Maintained accurate patient records within the hospital database system.
  • Verified insurance information, collected payments, and scheduled appointments efficiently.
  • Adhered to HIPAA regulations when handling confidential patient information.

Education

Some College (No Degree) - Health Administration

Kaplan College
Fort Worth, TX

Skills

  • Vital sign monitoring
  • Medication administration
  • Electronic record management
  • Patient mobility assistance
  • Personal hygiene care
  • Appointment scheduling

Certification

  • Nationally Registered Certified Coding Specialist
  • Certification # 91260

Timeline

Medical Appointment Scheduler

Medicall Home Health SVCS
09.2020 - 01.2022

Home Health Care Worker

Accurate Home Healthcare Inc
03.2020 - 02.2025

Home Care Provider

Eagle Home Healthcare
12.2018 - 12.2020

Patient Service Representative

Cook Children's Medical Center
10.2008 - 05.2018

Some College (No Degree) - Health Administration

Kaplan College

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