Shardae Cannon
Harker Heights,TX
Summary
Detail-oriented professional with a background in Education and extensive experience in Executive Support. Skilled in complex schedule management and handling confidential information. Proficient in communication, organization, and problem-solving, ensuring efficient office operations. Committed to team collaboration and adaptability, consistently delivering high-quality results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Assistant
Eyes of Angels LLC
12.2025 - Current
- Streamlined executive schedules to enhance time management and task prioritization.
- Established filing systems for efficient document and communication management.
- Coordinated meeting logistics, ensuring agendas and follow-ups were effectively managed.
- Optimized travel arrangements, enhancing logistics for executive engagements and events.
- Safeguarded confidential information with discretion and professional integrity.
- Organized conferences and meetings, ensuring seamless execution and participant engagement.
Patient Access Representative
Teladoc Health
10.2025 - Current
- Ensured accurate patient data collection during registration processes.
- Streamlined patient access by coordinating insurance verification procedures.
- Optimized appointment scheduling to enhance provider availability and patient flow.
- Educated patients on telehealth options to improve service understanding.
- Provided support through inbound calls, addressing inquiries and resolving issues.
- Guided members through medical decisions and prescription plans with personalized assistance.
Skills Aide II Paraprofessional
Killeen ISD
11.2024 - 04.2025
- Enhanced student learning by providing targeted support in individual and group settings.
- Monitored behavior to foster a positive and effective learning environment.
- Organized instructional materials to maintain an orderly and efficient classroom.
- Implemented strategies to reinforce learning based on student needs and abilities.
- Assisted in delivering engaging lessons using various teaching methods and media.
- Maintained accurate attendance records and supported behavior intervention documentation.
Kindergarten Aide II
Killeen ISD
01.2023 - 11.2024
- Enhanced classroom organization by preparing instructional materials and displays.
- Provided support to teachers with work assignments and classroom management.
- Monitored student activities to ensure a safe and orderly environment.
- Assisted with equipment inventory and maintenance for effective classroom operations.
- Facilitated positive interactions among students through effective behavior management strategies.
- Supported substitute teachers by ensuring continuity in classroom instruction.
Customer Service Representative / Agent
Priceline
06.2022 - 12.2022
- Enhanced client loyalty by efficiently resolving inquiries and concerns.
- Achieved high service levels by resolving customer issues on first contact.
- Maintained integrity and confidentiality when managing sensitive customer information.
- Built rapport through active listening and addressing individual client needs effectively.
- Educated customers on services and promotions, successfully upselling products when appropriate.
- Consistently met performance metrics, enhancing overall customer satisfaction and experience.
Phone Banker
Regions bank
08.2021 - 12.2021
- Achieved high customer satisfaction by resolving inquiries on account balances.
- Processed new account and loan applications promptly and accurately.
- Maintained precise records of customer interactions and transactions.
- Explained account details, including funds availability and transaction history.
- Sustained compliance while addressing customer financial needs effectively.
- Handled inbound calls for banking inquiries from small business and personal accounts.
Financial Aid Phone and Chat Advisor
BLACKBOARD
08.2019 - 12.2020
- Worked in a call center then transitioned to a work from home environment because of COVID-19.
- Resolved user inquiries by utilizing college related issues including telephony, chat, and web-based inquiries.
- Assisted students with their financial aid, registration, account balances, room and board and other college level questions.
- Strived for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
- Documented information into a web-based ticketing system.
- Searching and navigating the knowledge base to identify appropriate resolution for client issues.
- Escalated issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution.
Customer Service Medical & Healthcare Representative
TELEPERFORMANCE
05.2018 - 07.2019
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Delivered excellent customer service, fostering positive client relationships and loyalty.
- Followed up on inquiries, ensuring timely action and issue resolution.
- Input customer data accurately into various software systems for efficient processing.
- Managed upset customers effectively, resolving issues with professionalism and empathy.
- Collaborated with team members in a dynamic environment, supporting operational goals.
Daycare Assistant Teacher
BECAUSE WE CARE
06.2004 - 01.2018
- Taught Children of all ages fun and learning and provided Children with a safe and clean environment.
- Helped children grow, learn and grow new skills in math, reading, sharing, and manners.
Administrative Assistant
SUNDANCE VACATIONS
09.2016 - 12.2017
- Streamlined meeting schedules and travel arrangements for executives and managers.
- Implemented efficient filing systems and organizational practices for improved accessibility.
- Exercised discretion and professionalism in all client interactions and communications.
- Coordinated travel and expense reporting for department team members efficiently.
- Welcomed and assisted visitors, including new members and high-profile guests.
Administrative Assistant / Secretary
SHARON'S DAYCARE
06.2008 - 08.2017
- Produced three weekly reports for the family home center, enhancing communication.
- Sorted and distributed incoming correspondence, ensuring timely information flow.
- Managed daycare supply inventory, adhering to budgetary constraints effectively.
- Facilitated parent communication by coordinating access to staff members.
- Documented meeting minutes and fire drill records for compliance purposes.
- Organized applicant enrollment through efficient electronic and paper file systems.
Preschool Teacher
BRIGHTSIDE ACADEMY
09.2013 - 11.2013
- Instructed children (normally up to 5 years of age; have worked with children as old as 16 years) in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other ILD development facility.
Server/hostess
APPLEBEES
07.2013 - 08.2013
- Enhanced customer satisfaction by delivering efficient and welcoming service.
- Processed food and drink orders accurately, meeting customer preferences.
- Supported kitchen staff with food preparation and maintained cleanliness on the floor.
- Memorized customer orders to ensure swift and accurate service during busy periods.
- Maintained high energy levels while working on foot for extended durations.
Picker/packer
INTEGRITY STAFFING SOLUTIONS
11.2009 - 01.2010
- Achieved 90% customer conversion rate by efficiently processing over 400 online orders daily.
- Fulfilled customer orders using electronic scanners in warehouse and production facilities.
- Prepared containers and boxes for shipments, ensuring accurate inventory pulling.
- Consistently met 96% sales quota, ranking among top 5 performers in company.
- Streamlined order fulfillment processes, enhancing overall operational efficiency and productivity.
Education
Associate of Science - Marketing, Psychology
West Chester University
West Chester, PA05-2019
Associate of Science - Business Administration
Delaware County Community College
Media, PA05.2016
Skills
- Ability to work with several operating systems, including Windows, Mac OSX and Linux
- Conscientious Competitive, tech savvy, On time, Fast typist, Fast Learner, Team Player, Good with Memorization Dedicated Dependable Innovative Industrious Resourceful Responsible Amiable Alert
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Information confidentiality
- Customer service
- Calendar management
- Professional and mature
- Travel arrangements
- Database management
- Excel spreadsheets
- Document preparation
- File organization
- Business administration
- Appointment setting
- Technical support
- Document handling
- Email management
- Microsoft office
- Reliable and responsible
- Problem-solving
- Honest and dependable
- Critical thinking
- Relationship building
Certification
- Special Education Certification
- CPR Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Executive Assistant
Eyes of Angels LLC
12.2025 - Current
Patient Access Representative
Teladoc Health
10.2025 - Current
Skills Aide II Paraprofessional
Killeen ISD
11.2024 - 04.2025
Kindergarten Aide II
Killeen ISD
01.2023 - 11.2024
Customer Service Representative / Agent
Priceline
06.2022 - 12.2022
Phone Banker
Regions bank
08.2021 - 12.2021
Financial Aid Phone and Chat Advisor
BLACKBOARD
08.2019 - 12.2020
Customer Service Medical & Healthcare Representative
TELEPERFORMANCE
05.2018 - 07.2019
Administrative Assistant
SUNDANCE VACATIONS
09.2016 - 12.2017
Preschool Teacher
BRIGHTSIDE ACADEMY
09.2013 - 11.2013
Server/hostess
APPLEBEES
07.2013 - 08.2013
Picker/packer
INTEGRITY STAFFING SOLUTIONS
11.2009 - 01.2010
Administrative Assistant / Secretary
SHARON'S DAYCARE
06.2008 - 08.2017
Daycare Assistant Teacher
BECAUSE WE CARE
06.2004 - 01.2018
Associate of Science - Marketing, Psychology
West Chester University
Associate of Science - Business Administration
Delaware County Community College