Shardai Kendrick
Eagan,MN
Summary
To obtain a qualifying position within the business industry that allows me to utilize my exemplary resourcefulness, team-oriented mentality, customer service and organizational skills while permitting me the room and tools to grow as a leader and expand my professional capacity.
Summary: Over the course of nearly a decade I have held multiple positions in which I have strengthened my ability to effectively communicate with a diverse population of people and learned the power of collaboration. I have gained knowledge in areas such as Microsoft office, excel and power point,MMIS, SSIS, Caseworks, Revision and strengthened my ability to prioritize tasks to meet strict deadlines.
Overview
12
12
years of professional experience
Work History
CaseAide
Washington County
07.2022 - Current
- Assist with entering DD Screenings, PCA Screenings, PCA documents, for individuals as needed.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Maintained up-to-date individual files ,ensuring accuracy.
- Emailed Case Managers updated documents.
- Manage PCA doc box documents in a efficient and timely manner
- Manage CaseAide email/mailbox for Access, Aging and Disabilty
Customer Care Representative
ReSound
02.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Personal Care Assistant
Caring Professionals
10.2021 - Current
- Assist patient with dressing , grooming, and toileting
- Assist with cleaning and cooking
- Drive patients to and from medical appointments
Covid-19 Specialist
Medix
11.2021 - 02.2022
- Greeted patients at the door
- Masked patients before entering facility
- Assisted patients with registration for Covid testing
- Advised on testing procedure and to ensure accurately completed
- Answered questions regarding testing procedures and test results
Sleep Program Call Center Specialist
Allina Health
09.2019 - 06.2020
- Answered inbound calls
- Responded to emails and voicemail message from patients
- Fulfilled orders from Medsage for sleep therapy patients CPAP equipment
- Processed orders for patients for CPAP equipment not covered by insurance
- Advisory of different CPAP equipment to best fit patient needs
Customer Service Representative
Blue Cross Blue Shield of MN
05.2015 - 09.2019
- Respond to inbound communication in relation to billing, benefits, claims, and policies in an effective and efficient manner
- By using active collaboration I was able to educate members on health, financial and self-service programs offered by BCBS of MN
- Fulfilled administrative tasks such as; sending letters, emails and faxes pertaining personal health information
- Held a position on a team dedicated to improve practices to increase consumer satisfaction
- Protected consumers Protected Health Information by upholding the highest standards of confidentiality
- Assisted in training multiple New hire classes
- Filled in for Team Lead when needed
Receptionist/ Administrative Assistant
The Joint
03.2015 - 05.2015
- Opened/Closed Facility and ensured organization for the day and the evening
- Welcomed Patients/visitors by greeting them, in person or on the phone
- Answered phones while maintaining a polite consistent phone manner
- Registered new patients and update existing patient demographic by collecting patient detailed information including personal and financial information
- Responded to patients, protectives patients and visitors’ inquiries
- Protected patient confidentiality by making sure protected health information is secured
- Scheduled patients’ appointments and conduct daily reminder calls
- Promoted excellent customer services
- Assisted with cleaning facility
- Handled payments and daily petty cash
- Reminded patients of late payments and due dates
Receptionist/ Administrative Assistant
Thermotech
11.2014 - 05.2015
- Greet all visitors entering the facility
- Answer main phone line, forwarded calls to the appropriate person and department
- Assist with sending emails out to all employees informing them of changes within the company
- Administered Employees badges
- Prepared various reports, populated information in Excel, Epicor and BOS systems
- Distributed incoming mail, packages and fax to appropriate departments/persons
Personal Care Assistant
Comfort Services
11.2013 - 04.2015
- Provide daily life skills services to adult with varying disabilities
- Maintain a healthy home environment for up to 2 Clients a week
- Administered medication according to doctor’s orders and federal guidelines
- Managed medical care and treatment when needed
- To include scheduling appointments and recording condition changes
Office Assistant/Driver
Ally People Solutions
11.2011 - 10.2014
Education
Tartan High School
2003
Skills
- Customer service
- Team building
- Communication
- Team development
- Records Management
- Case Planning
Timeline
CaseAide
Washington County
07.2022 - Current
Customer Care Representative
ReSound
02.2022 - Current
Covid-19 Specialist
Medix
11.2021 - 02.2022
Personal Care Assistant
Caring Professionals
10.2021 - Current
Sleep Program Call Center Specialist
Allina Health
09.2019 - 06.2020
Customer Service Representative
Blue Cross Blue Shield of MN
05.2015 - 09.2019
Receptionist/ Administrative Assistant
The Joint
03.2015 - 05.2015
Receptionist/ Administrative Assistant
Thermotech
11.2014 - 05.2015
Personal Care Assistant
Comfort Services
11.2013 - 04.2015
Office Assistant/Driver
Ally People Solutions
11.2011 - 10.2014
Tartan High School
Similar Profiles
Ashley MillerAshley Miller
Court Reporter at Washington CountyCourt Reporter at Washington County
Kelly DuongKelly Duong
Social Worker II at Washington CountySocial Worker II at Washington County
Jennifer MathewsJennifer Mathews
Senior Social Worker at Washington CountySenior Social Worker at Washington County
Johny PinedaJohny Pineda
General Service Technician at Washington CountyGeneral Service Technician at Washington County
Mindy PineMindy Pine
Freelancing Specialist at Self Employed ServicesFreelancing Specialist at Self Employed Services